2 Ftr Jobs nearby Chennai

Role Overview: As a Customer Support Officer in the Non-Voice Process Auto Loan team, your primary responsibility will be to handle customer queries and complaints through email in a timely and professional manner. You will play a crucial role in ensuring customer satisfaction by coordinating with internal teams for faster resolution and service excellence. Additionally, maintaining service level agreements (SLAs) and ensuring first-time resolution (FTR) will be key aspects of your role. It will be important to update CRM tools and escalate unresolved issues as needed to provide effective support to customers. Key Responsibilities: - Handle customer queries and complaints via email promptly and professionally. - Coordinate with internal teams to ensure faster resolution and service excellence. - Maintain service level agreements (SLAs) and strive for first-time resolution (FTR). - Update CRM tools with relevant information. - Escalate unresolved issues to the appropriate channels for resolution. Qualifications: - Graduation in any discipline. - Minimum 1-2 years of experience in email/chat/non-voice support. - Strong written communication skills in English. - Fluency in regional languages such as Hindi, Telugu, Kannada, and Malayalam is an added advantage. - Good understanding of NBFC operations and customer expectations. - Familiarity with email etiquette, MS Office, and CRM tools. Note: No additional details of the company were included in the job description.,

As a Design Engineer in the company, your role will involve designing the parts or architecture of its perimeter in line with environmental constraints and specifications of the bodies. You will need to adhere to standards, business roadmap, and associated optimization proposals. Your responsibilities will include: - Validating the feasibility of the product/design process, especially during the Design convergence and validations. - Managing Parts Specification Matrix and ensuring proper management of BOM, DEVO, Plan/Dwg, and Digital model. - Ensuring compliance with quality assurance processes at project milestones, including 3D, Plans/Dwgs archiving, IMDS, until obtaining the certificate of conformity for each piece. - Implementing Design Methods such as Process and Architecture to achieve quality standards. - Utilizing CAD - PDM CAD for quality assurance. - Following Business Processes based on Design POE/POI parts. Additionally, for GESC tasks, you will be required to: - Achieve FTR / OTD / VOC commitment with RTx counterparts for agreed activities. - Follow the Best Output Work Process (BOWP). - Maintain the Job Request Planner. - Comply with IQMS Requirements. This role offers an opportunity to contribute to the design and development of parts and architecture, ensuring compliance with quality standards and business processes.,

As an Australian Consultant, your role involves meeting individual key performance metrics related to assigned business processes while maintaining quality standards. You will be guided by a mentor/lead and expected to follow process standard operating procedures diligently. Your responsibilities include identifying process-related scenarios, conducting proactive analysis, and suggesting solutions or process improvements. Key Responsibilities: - Understand the basic nature of the domain and its relation to mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention. - Possess basic knowledge of Australian Mortgage and Title Insurance Concepts. - Retrieve relevant information using suitable online business-related websites. - Utilize tools for necessary searches and information collation. - Process tasks of varying complexity levels, following guidelines/framework and ensuring all work products are structured appropriately. - Maintain compliance with quality metrics and uphold the culture of FTR (First Time Right) while processing orders. - Adapt quickly to learning new tools, processes, and controls to deliver effectively. Qualifications Required: - Minimum of 15 years of formal education (Diploma/Graduate in Commerce/Art/Business Administration). Location: Salem Please note that there are no additional details about the company provided in the job description.,