6 Head Customer Service Jobs nearby Vasai

ICICI Prudential Life Insurance: Branch sales (On Payroll) Job Title: Associate Financial Service ManagerLocation: [All over Mumbai]Job Type: Full-time Job Summary:We are seeking an experienced Associate Financial Service Manager to join our team at ICICI Prudential Life Insurance. The successful candidate will be responsible for managing financial operations, meeting sales targets, and ensuring regulatory compliance. The role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Requirements:- Bachelor's degree in Finance, Accounting, or related field- Minimum 1-2 years of experience in any sales, financial services or insurance industry- Strong analytical and problem-solving skills- Excellent communication and interpersonal skills What We Offer:- Competitive salary and benefits package- Opportunities for career growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performance Key Responsibilities:1. Financial Planning and Analysis: Develop financial plans, forecasts, and models to support business growth and profitability.2. Sales Performance Management: Meet sales targets, monitor sales performance, and implement strategies to improve sales outcomes.3. Customer Relationship Management: Build and maintain relationships with customers, agents, and brokers to improve customer satisfaction and retention. _If this is not relevant please say STOP and we will never message you again._

Congratulations your profile is shortlisted for below role! Opportunity for HR Recruitment Profile  Company: Careervalues Location: Kandivali west / Thane West  Job Description: Majorly Managing recruitment life cycle for sourcing the best talent from diverse sources after Identification of manpower requirements for new / existing departments. End to end recruitment: Sourcing, Staffing, scoping, head hunting, maintaining database.  Job Role for a Recruiter 1. list the requirement of the companies. 2. Prepare job description. 3. Source the potential candidates from various job portals. 4. screen the resumes of the candidates. 5. conduct the telephonic interview of the candidates.  Working Shifts: 10:15 AM to 7:30 PM 6 Days working - Sunday Fixed Off Salary : Up to 20k  Skills Needed: Excellent Communication  Benefits: 1. Complete on-job job training of HR Domain, 2. Real time exposure to the operations and verticals of Human Resources, Statutory & Compliance, 3. Certificate of internship/ experience/ project.  Walk in for interview in Formals  Call / Watsapp - HR Pranshu 93722 23271 Email Resume at hr@careervalues.in Company Website- https://careervalues.co.in/  Regards Careervalues  

Dear Candidates, We have seen your profile on Shine.com, Currently we are urgently looking for the Collection Officer for our company. Interested candidate can read the below job description. Role: Collections OfficerExperience: 0 to 3 yearsBudget: Up to 22,000 gross per month + Fuel Allowance + Mob Reimbursement + Collections Incentives Notice Period: Immediate joiner to max 15 days preferred.  Working Location: Vasai, Mumbai Purpose of Job: To provide functional support to Hub Team, Visit Delinquent Customers above 60+, Repossession of Hypothecated Assets, Police Station Visits etc. Hypothecated Assets, Police Station Visits etc. Job Components/Responsibilities: To collect the pending EMI from all 30+ customers of the hub To take the 30 + customers list and meet them Segregate customers basis easy to collect and critical to collect Easy to collect to be collected immediately Critical to collect should be immediately visited and ensure they are collected within organization time frame Apprise supervisors about progress in critical cases Update the collections in tab and deposit the same in Bank Send the deposit details to MIS and Finance team and ensure BRS is done Stop roll forwards, especially in buckets 1 - 3 Follow company process and guidelines in recovery. Mandatory Documents post selection (please submit all of the following): Updated resume Aadhaar Card PAN Card Driving License / Learners License Last 3 months pay slips Relieving Letter for Employment #1 and Employment #2 If currently employed, a resignation acceptance letter is acceptable Interested Candidate can also share their resume at reshma.s@kinaracapital.com & Contact for more details Name (HR) : Shilpa Contact Number (HR) : shilpa.b1@kinaracapital.com Email ID (HR): 8867358070  

ICICI Prudential Life Insurance: Branch sales (On Payroll) Job Title: Associate Financial Service ManagerLocation: [All over Mumbai]Job Type: Full-time Job Summary:We are seeking an experienced Associate Financial Service Manager to join our team at ICICI Prudential Life Insurance. The successful candidate will be responsible for managing financial operations, meeting sales targets, and ensuring regulatory compliance. The role requires strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Requirements:- Bachelor's degree in Finance, Accounting, or related field- Minimum 1-2 years of experience in any sales, financial services or insurance industry- Strong analytical and problem-solving skills- Excellent communication and interpersonal skills What We Offer:- Competitive salary and benefits package- Opportunities for career growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performance Key Responsibilities:1. Financial Planning and Analysis: Develop financial plans, forecasts, and models to support business growth and profitability.2. Sales Performance Management: Meet sales targets, monitor sales performance, and implement strategies to improve sales outcomes.3. Customer Relationship Management: Build and maintain relationships with customers, agents, and brokers to improve customer satisfaction and retention. _If this is not relevant please say STOP and we will never message you again._

Making Field Visits on daily basis for Sales of AC Drives, Control Panel & Automation Solution Accept Sales Target & work towards achievement of Organizational Goals Take care of Existing Customer Business Carry out focused Sales & Marketing Activities to increase Share of Wallet ( SOW ) from Existing Customer Accounts Make Cold Calling to identify New Customer Identify new Customers , Validate and Create Rapport Generate new leads / inquiries from identified customers Make Necessary follow-up with potential customers for converting Leads to Sales Review market scenario, doing competition analysis and submit insights to management Do joint visits with Sr./directors for betterment of Business Take Responsibilities of Payment O/S ,in case of overdue OR non-receipt amount  Expected to Continue Learning : Attending various trainings  Reports expected: Weekly Activity Plan Maintaining leads related Data and provide to Senior Sales colleague / Management Other Report Submission if any ; as directed by HR / Senior Colleague  

Position: Sales & Service EngineerType: Full-Time Key Responsibilities: Strengthen the existing dealer/distributor network and explore new market opportunities. Conduct a minimum of four client visits per day. Submit daily reports via email. Assist clients in troubleshooting and resolving issues with installed equipment. Understand and anticipate customer service requirements. Candidate Requirements: Strong technical background. Excellent relationship-building and communication skills. Good negotiation and problem-solving abilities. Effective team player with independent working capabilities. Strong convincing power and client-oriented mindset. Open to fieldwork and frequent travel as part of the role.

Airbnb Process Role - Customer service  Shift - Night (24/7) rotational Location - Malad , Thane  Salary  Fresher - 24k in hand experience - 28k in hand Eligible only for people based in Mumbai  Key responsibilities: 1. Provide dual-sided support to both guests and hosts 2. Manage reservations, booking changes, cancellations, and related queries 3. Resolve conflicts and mediate disputes professionally 4. Handle crises and respond to safety-related cases 5. Assist with payment issues, refunds, billing, and financial inquiries

Job Description: Customer Service Executive Location: Mumbai Salary: Up to 40,000 (In-hand) Shifts: Rotational Shifts Week Offs: Rotational Offs Transport: Pick-up and Drop Facility Available Qualification: HSC / Graduate Both Can Apply About the Role: We are looking for enthusiastic and customer-focused individuals for the role of Customer Service Executive. The ideal candidate should possess excellent communication skills and a customer-first mindset. You will be responsible for handling customer queries, providing accurate information, and ensuring a seamless service experience. Key Responsibilities: Handle inbound and/or outbound customer calls professionally. Assist customers with queries, complaints, and service-related issues. Provide accurate product/service information to customers. Log customer interactions and maintain updated records in the system. Ensure customer satisfaction by offering timely and effective resolutions. Follow company policies, processes, and quality standards. Coordinate with internal teams for issue resolution when needed. Skills & Requirements: Good verbal and written communication skills in English/Hindi/Marathi (as required). Basic computer proficiency and ability to navigate CRM tools. Problem-solving attitude with a customer-centric approach. Flexibility to work in rotational shifts and offs. Prior BPO/Customer Service experience is an advantage (not mandatory). Perks & Benefits: Attractive salary package (up to 40,000 in-hand). Pick-up and drop facility. Growth opportunities and skill development. Employee-friendly work culture.  Any Details - Call - 9137234426 WhatsApp Your Resume On This Number - 7045288819  HR Hussain 

Vibrantzz Management Services - Hiring for International BPO Customer Service Executive Job Location - Mumbai, Thane and Navi Mumbai.Job Openings with International BPO - Banking Process / Telecom Process / Travel Process / Technical Process /  HSC graduates with 6 months of Experience or Fresh Graduates can apply for the job.Candidate with Excellent communication skills can apply for the job.Candidate should be comfortable joining on an immediate basis or within 30 days.Candidate should be comfortable with 24*7 rotational night shifts. Candidate should be comfortable working from office. Candidate should have all the documents for Work Experience and Education.   Transportation provided by the company as per the shift timings. Salary up to 50,000 and incentives.    Amazing opportunity for candidates looking out for a Job in BPO.   Interested candidates can call us or WhatsApp us on 9768905190   Regards, Tushar Rajput Vibrantzz Management Services

Job Description: We are hiring Customer Service Executives for leading MNC BPOs across Pune, Hyderabad, Mumbai, and Bangalore. This is an excellent opportunity for candidates looking to build a stable and rewarding career in the customer support domain. Key Responsibilities: Handle customer queries via calls, emails, or chat (based on process). Resolve complaints with a customer-first approach. Document all customer interactions clearly and accurately. Adhere to quality standards and process compliance. Maintain professionalism and courtesy throughout all interactions. Eligibility: Graduates / Undergraduates can apply. Excellent verbal and written communication skills. Willing to work in rotational shifts / night shifts (for international processes). Freshers encouraged; experience in BPO / Customer Service is a plus. Must be ready for immediate joining. Perks & Benefits: Fixed salary + attractive performance incentives. 5-day work week (depending on process). Cab facility (based on shift & location). Career growth and cross-process learning opportunities. Friendly work culture with international exposure. Walk-in or Apply Now Limited Openings! White Horse Manpower Consultancy Pvt. Ltd.#12, Office 156, 3rd Floor, Jumma Masjid Golden Complex,Jumma Masjid Road (Exit of Commercial Street), Bangalore 560051 Call/WhatsApp for Pune/Mumbai/Hyderabad/Bangalore Jobs: Contact: 9342431048/49 9972020040/50 9900777511 9620000443, 8151030036, 9008837779 810578222, 

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues that require escalation.

Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com

Handling shipments Air / Sea (LCL, FCL, AIR) Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis. Preparing CAN copies and sending Cnee with arrival Details Resolving the issues & query of customers regarding daily routing orders. Execute order request calls / email Email suppliers, carrier & customers with shipping updates Track shipments and confirm receipt & arrivals of shipments. Ensure customer experience by addressing customer concerns and resolving issues Responsible for answering and routing phone calls, handling enquires Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates.

TECH MAHINDRA - International voice process-FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welcome to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidates: Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 9921899528-DIVYA HR Team Tech Mahindra        

Greetings from Vibrantzz Management Services BANKING PROCESS Location: Malad, Mumbai / Thane  Salary: Up to 9 LPA Shifts: Rotational, majority Night & Midnight shifts Job Responsibilities: Handle inbound customer interactions with zero idle time.  Promote brand value with a positive and professional approach. Skills Required: Excellent English communication skills (International Voice experience is mandatory). Strong team player with feedback implementation ability. Positive attitude and customer-first mindset. Willingness to work in rotational/night shifts & weekends. Domain knowledge in Banking & Cards (preferred, not mandatory). Candidate Eligibility (Strict Criteria): Must have minimum 1 year International Voice (BPO) experience Must be currently working as a Call Center Agent Graduation is compulsory (exceptions: HSC with 18+ months BPO exp).Must be located in Mumbai or Thane only.No long career gaps. Last experience must be in International Voice Agent level only. Qualification & Experience: Graduate & above with 9 months 10 years contact center experience. HSC with 18 months 10 years contact center experience.  Interview Process: HR Screening V&A (Voice & Accent) Operations Round  INTERESTED Can call or whatsapp on - 8879095831 Regards Aman  

VIBRANTZZ MANAGEMENT SERVICES Urgent Hiring: Customer Service Executive We are looking for enthusiastic, professional, and highly motivated Customer Service Executives to join our team immediately. This is an excellent opportunity for candidates who are confident communicators, enjoy interacting with customers, and are looking to build a strong career in the customer support domain. Location: Malad / Thane Salary: 25,000 35,000 per month Incentives: Unlimited, performance-based Joining: Immediate joiners preferred Requirement: Excellent verbal and written communication skills Job Responsibilities: Handle inbound and outbound customer calls with professionalism and courtesy Assist customers with queries, complaints, and product/service information  Eligibility Criteria: Freshers and experienced candidates are welcome  Supportive work environment and professional development If you are confident, energetic, and ready to join immediately, we would love to hear from you. Contact: Melissa 7710917293

Hiring for customer service5 days workingAmit Gandhi 99108775182 rotational offProfile Customer Service(voice process)US Shiftboth side cabsLocation Pune, Noidaneed grad +2 years exp in international bpoAmit Gandhi 9910877518

TECH MAHINDRA - International voice process-FRESHERS/EXPERIENCED Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: - Graduate/Undergraduate degree - Freshers with excellent communication skills can apply (no prior experience required) - Candidates with 0-12 months of international voice process experience are also welcome to Apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - Freshers 3.35 LPA - Experienced Candidates: Up to 4 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - Candidates should be comfortable working rotational shifts 24*7 Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package Apply now: CONTACT: 7620636678 HR YASH JAIN HR Team Tech Mahindra        

Profile: (CS) Customer Service. Job Description: The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. Customer Service Associate Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Communicating with customers through phones. Acknowledging and resolving customer complaints. Knowing our properties and services we provide inside and out so that you can answer questions. Processing applications, and requests. Keeping records of customer interactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Provide accurate, valid, and complete information by using the right method. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. direct requests and unresolved issues to the designated resource communicate and coordinate with internal departments Follow communication procedures, guidelines, and policies Customer Service Associate Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. knowledge of customer service principles and practice Key Skills and Competencies Personal skills & listening skills communication skills- verbal and written problem analysis and problem-solving attention to detail and accuracy customer service orientation Perks and Benefits CTC as per Company Standard Provident Fund Medical Insurance Yearly Bonus based on Performance Yearly appraisal Paid Vacation and Sick leaves Attendance Incentives  Contact Details Khushi8097818896

Responsibilities Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.