3 Octopus Jobs nearby Dindigul

As a Customer Support Executive at Octopus Tech Solutions, your role is crucial in ensuring exceptional service delivery to online customers. You will be responsible for handling customer queries through various channels like phone, email, live chat, and social media. Your primary objective will be to assist customers with order-related activities such as placement, tracking, returns, refunds, and cancellations. It will also be essential for you to provide accurate product information, navigate customers through the website/app, and maintain a thorough understanding of company policies and promotions. In case of unresolved issues, you will need to log and escalate them to the relevant departments for prompt resolution. Documenting customer interactions and feedback will also be part of your responsibilities to enhance service quality and build strong customer relationships. Key Responsibilities: - Handle customer queries via phone, email, live chat, and social media. - Assist customers with order placement, tracking, returns, refunds, and cancellations. - Provide accurate product information and guide customers through the website/app. - Maintain a deep understanding of company policies, promotions, and product catalog. - Log and escalate unresolved issues to relevant departments for timely resolution. - Document customer interactions and feedback to improve service quality. - Build rapport with customers to enhance loyalty and satisfaction. Qualifications Required: - Bachelor's degree. - Excellent verbal and written communication skills. - Familiarity with e-commerce platforms, CRM tools, and ticketing systems. - Ability to multitask and manage time effectively in a fast-paced environment. - Strong problem-solving skills and a customer-first attitude. - Basic understanding of online shopping processes and digital tools. In addition to the outlined responsibilities and qualifications, Octopus Tech Solutions is a BPO and IT service provider offering digital marketing, outsourcing services, and website management solutions. Joining our team means being part of a company dedicated to providing top-notch services in a dynamic and innovative environment.,

As a Telemarketing Specialist at our company, you will be responsible for generating leads, providing customer service and support, and maintaining effective communication with clients. Your daily tasks will include making outbound calls to potential customers, following up on leads, addressing customer inquiries, and achieving sales targets. Key Responsibilities: - Generate leads through outbound calls - Provide customer service and support - Maintain effective communication with clients - Follow up on leads - Address customer inquiries - Achieve sales targets Qualifications: - Lead Generation and Sales skills - Customer Service and Customer Support skills - Strong Communication skills - Excellent interpersonal skills - Ability to work independently and as part of a team - Experience in telemarketing or sales roles is a plus - High school diploma or equivalent As a Telemarketing Specialist at our company, you will be responsible for generating leads, providing customer service and support, and maintaining effective communication with clients. Your daily tasks will include making outbound calls to potential customers, following up on leads, addressing customer inquiries, and achieving sales targets. Key Responsibilities: - Generate leads through outbound calls - Provide customer service and support - Maintain effective communication with clients - Follow up on leads - Address customer inquiries - Achieve sales targets Qualifications: - Lead Generation and Sales skills - Customer Service and Customer Support skills - Strong Communication skills - Excellent interpersonal skills - Ability to work independently and as part of a team - Experience in telemarketing or sales roles is a plus - High school diploma or equivalent

As a Business Development Manager at our company, your role will involve identifying new business opportunities, nurturing client relationships, and driving revenue growth in the region. You will be instrumental in developing and implementing strategies to expand our market presence. Your responsibilities will include: - Identifying and pursuing new business opportunities through market research, networking, and lead generation. - Building and maintaining long-term relationships with clients and business partners. - Developing and implementing sales strategies to achieve company goals and targets. - Conducting meetings and presentations to promote company products/services. - Negotiating and closing business deals effectively. - Collaborating with marketing and operations teams to ensure client satisfaction. - Monitoring market trends, competitor activities, and customer feedback to refine strategies. - Preparing and submitting sales reports and forecasts to management. To excel in this role, you should possess the following qualifications and skills: - Bachelor's degree in Business Administration, Marketing, or a related field. - Minimum 2-4 years of experience in sales, business development, or related roles (preferably in a specific industry). - Excellent communication, negotiation, and interpersonal skills. - Strong analytical and problem-solving abilities. - Self-motivated, target-oriented, and able to work independently. - Proficiency in MS Office and CRM software is an advantage. - Willingness to travel within assigned regions. Additionally, the company offers cell phone reimbursement as a benefit for this full-time, permanent, and fresher position. The work location is in person at Kochi/Kottayam, Kerala.,