4 Service Continuity Jobs nearby Gwalior

As the IT Infrastructure Officer, you will be responsible for overseeing the end-to-end management of IT infrastructure. This includes network design, hardware and server management, system integrations, and maintenance of both on-premise and cloud-based environments. Your role will also involve managing cybersecurity frameworks, implementing data protection measures, conducting vulnerability assessments, and ensuring compliance with security policies and regulatory standards such as ISO, GDPR, or SOC. Key Responsibilities: - Manage network design, hardware, and server administration - Oversee system integrations and maintenance of on-premise and cloud environments - Implement cybersecurity frameworks and data protection measures - Conduct regular vulnerability assessments - Ensure compliance with security policies and regulatory standards - Proficient in handling enterprise-level CRM platforms, VoIP systems, firewalls, VPNs, endpoint protection tools, and data backup solutions - Lead IT support functions, troubleshoot escalations, and monitor system health - Collaborate with cross-functional teams to implement technological upgrades for enhanced business continuity and operational efficiency Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field - Certification in cybersecurity (e.g., CISSP, CISM, CompTIA Security+) - Experience with network design, hardware and server management, cybersecurity frameworks, and data protection measures - Strong knowledge of regulatory standards such as ISO, GDPR, or SOC - Excellent communication and teamwork skills for collaborating with cross-functional teams (Note: No additional company details were provided in the job description),

In the role of Information Technology Manager, you will be responsible for the planning, implementation, and maintenance of the organization's internal information technology systems. Your primary focus will be to ensure the stability, security, and efficiency of the company's IT infrastructure. You will be instrumental in driving digital transformation, enhancing information security, optimizing systems, and providing technical support. Additionally, part of your role will involve formulating the annual IT strategy and implementation plan aligned with the corporate strategy. Your key responsibilities will include: - Managing the organization's network architecture, servers, databases, storage systems, and cloud services. - Monitoring system performance to guarantee high availability and business continuity. - Implementing system maintenance, patch management, disaster recovery, and data backup strategies. - Formulating and executing the company's IT security strategy to safeguard against data leakage and network attacks. - Ensuring compliance with relevant laws and regulations such as GDPR and ISO27001. - Establishing IT service support processes to enable rapid responses and resolutions to internal users" issues. - Overseeing enterprise-level IT projects such as ERP, CRM, HRIS, etc. - Recruiting, training, and mentoring IT team members to enhance technical skills and service orientation. - Evaluating team performance, creating talent development plans, implementing incentive mechanisms, and fostering cross-departmental collaboration. To qualify for this role, you should have: - A Bachelor's degree or higher in computer science, information systems, or related fields. - Over 5 years of IT management experience, preferably in medium to large organizations. - Proficiency in technical domains like network architecture, database management, cloud computing, and information security. - Experience in project management and familiarity with frameworks such as PMP, ITIL, and Scrum. - Strong communication, coordination skills, and a background in cross-departmental cooperation. - Candidates with certifications like CISSP, CCNP, AWS/Azure Certified, or ITIL Foundation will be given preference.,

**Job Description:** As the Manager of Pharmacy Operations at Reliance Foundation Hospital in Mumbai, your primary responsibility is to oversee the end-to-end operations of the hospital's retail pharmacy outlet. Your role is crucial in ensuring efficient stock management, regulatory compliance, customer satisfaction, and team performance. By managing the retail pharmacy operations effectively, you will contribute to maintaining uninterrupted availability of pharmacy products, enhancing patient experience, and aligning retail practices with hospital standards. **Key Responsibilities:** - **Sales & Business Growth:** - Promote high-value OTC, wellness, skincare, and nutrition products. - Meet monthly sales targets and contribute to store profitability. - Support cross-selling strategies. - Provide insights on customer trends and new product demand. - **Retail Pharmacy Operations:** - Oversee daily operations including prescription and OTC sales. - Ensure availability of essential medicines, wellness products, and consumables. - Coordinate stock receipt, inspection, preservation, and issuance. - Maintain visual merchandising standards and product visibility. - Monitor expiry dates, batch tracking, and cold chain compliance. - Ensure proper documentation and transaction entries. - Scrutinize returns, replacements, and disposal of expired or damaged stock. - Maintain safety, hygiene, and infection control standards. - **Guest Relations & Customer Experience:** - Interact with patients, attendants, and hospital staff to understand pharmacy needs. - Provide courteous and professional service at the pharmacy counter. - Resolve customer queries and complaints promptly. - Drive initiatives to enhance customer satisfaction. - **Inventory & Supply Chain Management:** - Monitor stock levels to prevent stock-outs or overstocking. - Conduct regular audits to maintain inventory accuracy. - Coordinate with vendors for timely replenishment. - Track repair/refurbishment items and internal logistics. - **Technology & Digital Systems:** - Utilize pharmacy software for billing and stock tracking. - Manage patient engagement tools. - Support online order processing and home delivery services. - **Financial Management:** - Minimize revenue loss due to inventory issues. - Implement cost optimization strategies. - Ensure compliance with statutory regulations. - **Team Management:** - Lead and manage pharmacy staff. - Set performance goals and provide training. - Ensure coverage and continuity during staff absences. - **Prescription Management, Quality & Compliance:** - Verify prescriptions for authenticity and compliance. - Maintain accurate prescription records. - Implement quality programs and compliance standards. - **Innovation & Process Improvement:** - Stay updated on pharmacy trends. - Identify areas for process improvement. - Collaborate with clinical departments for enhanced offerings. **Qualification Required:** - **Educational Qualifications:** - Mandatory: B.Pharm / D.Pharm - Preferred: MBA / PG Diploma in Retail or Healthcare Management - Desirable: Certification in Drug Handling, Cold Chain Management - **Relevant Experience:** - Mandatory: Minimum 7 years in pharmacy retail, with at least 3-5 years in a leadership role at well-known chains. - Preferred: Experience in hospital-based pharmacy retail operations,

As an Assistant Facility Manager Technical at our client location in Indore, your role involves overseeing facility operations, managing technical teams, and ensuring optimal performance of utility systems. You will be responsible for a range of key responsibilities including: - Overseeing daily operations of building systems such as HVAC, electrical, plumbing, fire/life safety, elevators, and security systems - Managing soft services including housekeeping, events, client visits, and coordination with all stakeholders - Developing and implementing preventive maintenance programs for mechanical and electrical equipment - Monitoring building automation systems (BAS) and energy management systems - Ensuring compliance with local, state, and federal regulations and codes - Managing emergency response procedures and business continuity planning You will also be expected to: - Lead and develop technical maintenance staff and engineering teams - Manage relationships with contractors, vendors, and service providers - Oversee contractor performance, invoicing, and compliance management - Conduct regular safety training and ensure compliance with safety protocols In addition, your role will involve: - Developing annual operating and capital budgets for technical operations - Planning and overseeing major building improvements and renovation projects - Conducting building condition assessments and developing long-term maintenance strategies - Evaluating and recommending energy efficiency initiatives and sustainability programs Required Qualifications: - Bachelor's degree in Electrical Engineering with experience in Facilities Management - Professional certifications preferred (CFM, FMP, PE, or equivalent) - HVAC, electrical, or other relevant trade certifications a plus Experience: - 6+ years of experience in Facility Management with IT/ITES client/commercial facilities management experience - 2+ years in a supervisory or management role/working as a site lead - Experience in adhoc/small project management with capital improvement projects Technical Skills: - Proficiency in building automation systems and CMMS software - Strong knowledge of MEP systems, building codes, and safety regulations - Experience with energy management and sustainability initiatives - Advanced computer skills including MS Office Suite and facility management software Core Competencies: - Strong leadership and team development capabilities - Excellent problem-solving and analytical skills - Outstanding communication and interpersonal abilities - Ability to work under pressure and manage multiple priorities - Customer service oriented with strong attention to detail - Strong client engagement skills, reporting, and proficiency in Excel, PowerPoint, and email management About JLL: JLL is a leading professional services firm specializing in real estate and investment management, helping organizations worldwide achieve their real estate ambitions by owning, occupying, and investing in real estate. To Apply: Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.,

As a Business Continuity Analyst at Mastercard, you will play a crucial role in the Business Continuity (BC) Team by providing consultancy and support for business continuity planning and resilience toolset to internal stakeholders. Your responsibilities will include: - Working within the Global Enterprise Resilience team to manage Disaster Recovery and Crisis Management in addition to BC. - Offering relevant business continuity advice to stakeholders to help them meet corporate resilience requirements and achieve key performance indicators. - Taking ownership of BC plans, associated tasks, and stakeholder training for a specific business area. - Troubleshooting and resolving technical issues within the corporate resilience toolset, with the support of training. - Documenting technical administration processes. - Advocating for automation, standardization, and technical process efficiency within Enterprise Resilience. - Supporting project managers in enhancing programs and providing project management assistance. - Generating and ensuring the accuracy of metrics reports. Qualifications required for this role include: - Excellent written and spoken English communication skills. - Higher education in Technology, Resilience, or Engineering, or equivalent experience and education. - Minimum of two years experience in a similar role. - Advantageous to have experience with Fusion Framework software and ISO22301 certification. - Experience in customer/service support, training delivery, and maintenance of ISO22301 accreditation is beneficial. - Knowledge of Salesforce, management information metrics, project management, and financial services is advantageous. Personal qualities that will contribute to your success in this role include: - High attention to detail. - Ability to deliver consistent results independently. - Strong analytical skills and problem-solving abilities. - Prioritization and multitasking skills. - Adaptability in dynamic environments. - Effective communication of technical information to non-technical audiences. - Proactive in anticipating client needs and proposing solutions. - Ability to build relationships with internal customers. - Commitment to personal development and learning. Additionally, as part of your corporate security responsibility at Mastercard, it is expected that you adhere to security policies, maintain confidentiality and integrity of information, report security violations, and complete mandatory security trainings.,

As an Analyst in our organization, your role involves coordinating and tracking operating risk identification, assessment, and mitigation measures. You will independently analyze and implement error prevention tactics to reduce exposure. Additionally, you will be responsible for developing and presenting risk-related activities and training for various audiences within the entire organization to ensure continuous operational risk awareness. You will also assist the Business Continuity Manager and Lead in establishing, planning, coordinating, maintaining, and testing business continuity plans across Global lines of business, playing a critical role in the company's continuity of operations plan. Your key responsibilities will include: - Brainstorming and facilitating mitigation recommendations to reduce or eliminate error occurrences identified via regular operational risk assessment activities - Creating a scoring process to measure risk mitigation performance and evaluating new processes to proactively identify risks - Driving risk mitigation and ensuring compliance with company and industry standards - Leading project teams to identify ways to reduce or eliminate risk and working with internal and external partners to implement mitigation initiatives - Creating comprehensive business continuity planning strategies and plans that are effective and ready for execution - Leading efforts in functional work road-mapping, prioritization, and executing sprints - Creating reports to measure the state of business continuity and resiliency for LOB preparedness - Representing the department on teams and projects to ensure organizational needs are met and actions are in line with departmental goals - Creating governance practices and controls related to root cause analysis, prevention, and documentation of risks - Conducting training sessions on risk awareness, identification, and mitigation and encouraging active involvement of all areas within the organization in risk assessment activities Qualifications required for this role include: - Bachelor's Degree - Master's Degree (Preferred) - 5 years of experience in business operations, risk assessment methodology, or related field - Strong verbal communication, problem-solving, collaboration, analytical, and team-building skills - CFCP or CBCP certification (Preferred) In addition to the specific qualifications and responsibilities outlined above, as part of our organization, you are expected to act with uncompromising integrity, provide outstanding service, drive innovation, work in partnership, be personally accountable, and treat each other with respect and dignity.,

As a member of the BIA Program team, your role involves creating a structure for Business Impact Analysis and a process for annual assessment. You will be responsible for the following key tasks: - Assessing the potential impact of disruptions to critical business processes across the four pillars of ongoing operations, regulatory compliance, corporate reputation, and company financial performance. - Establishing Recovery Time Objectives (RTOs) for each critical function. - Identifying dependencies between critical functions and IS systems and applications through Dependency Mapping. - Planning and executing annual Business Impact Analysis (BIA) in collaboration with department leaders. - Analyzing the alignment of Business RTO requirements with IT Recovery capabilities. - Overseeing daily workflow and projects for the team. - Serving as a subject matter expert for team job functions. - Fostering a learning environment and mentoring team members. - Working with minimum supervision and making independent judgments. - Assisting management with the development of results-oriented processes and project management. - Initiating, establishing, and maintaining highly effective relationships with business contacts of various cultures and at all levels. - Being flexible to meet the changing needs of the business and showing willingness to take on new responsibilities and assignments. - Demonstrating extreme confidentiality and trustworthiness in handling sensitive information. There are no additional details about the company provided in the job description.,

As a candidate applying for the role at HSBC, you will be responsible for managing and controlling the daily operations and administration of the remittances unit. This includes tasks such as remittance processing, regulatory filings, RBI liaison, investigations, and more. Your primary goal will be to ensure high efficiency and customer service levels to achieve the strategic objectives of the Bank. You must possess good analytical skills and a deep understanding of FEMA / IFSCA guidelines to handle complex client transactions effectively. Effective communication with stakeholders is crucial to meet customer expectations while safeguarding the Bank's position. Key Responsibilities: - Manage and control daily operations of the remittances unit to achieve efficiency and customer service goals - Monitor performance of employees, vendor staff, and unionized staff - Ensure standardization of processes and update process notes regularly - Centralize regulatory filing activities in Mumbai as per RBI requirements - Establish an effective Business Continuity plan - Ensure adherence to defined procedures and policies on a daily basis - Guide the team to excel in cost management, process performance indicators, and customer satisfaction - Maintain internal control standards and implement group compliance policies - Monitor staff performance using production management systems Qualifications: - 3-5 years of overall banking exposure with 2 years of specialized experience in managing Remittances Operations - FEMA / IFSCA knowledge, preferably FEDAI certified - Skills in people and stakeholders management, communication, decision-making, problem-solving, and customer orientation Please note that India Bank / INM employees are eligible to apply for this role after completing 12 months in their current position. HSBC values a culture of inclusivity, respect, and continuous professional development. By joining HSBC, you will have opportunities for growth in a diverse and flexible working environment. Personal data shared during the application process will be handled in accordance with the Bank's Privacy Statement. As a candidate applying for the role at HSBC, you will be responsible for managing and controlling the daily operations and administration of the remittances unit. This includes tasks such as remittance processing, regulatory filings, RBI liaison, investigations, and more. Your primary goal will be to ensure high efficiency and customer service levels to achieve the strategic objectives of the Bank. You must possess good analytical skills and a deep understanding of FEMA / IFSCA guidelines to handle complex client transactions effectively. Effective communication with stakeholders is crucial to meet customer expectations while safeguarding the Bank's position. Key Responsibilities: - Manage and control daily operations of the remittances unit to achieve efficiency and customer service goals - Monitor performance of employees, vendor staff, and unionized staff - Ensure standardization of processes and update process notes regularly - Centralize regulatory filing activities in Mumbai as per RBI requirements - Establish an effective Business Continuity plan - Ensure adherence to defined procedures and policies on a daily basis - Guide the team to excel in cost management, process performance indicators, and customer satisfaction - Maintain internal control standards and implement group compliance policies - Monitor staff performance using production management systems Qualifications: - 3-5 years of overall banking exposure with 2 years of specialized experience in managing Remittances Operations - FEMA / IFSCA knowledge, preferably FEDAI certified - Skills in people and stakeholders management, communication, decision-making, problem-solving, and customer orientation Please note that India Bank / INM employees are eligible to apply for this role after completing 12 months in their current position. HSBC values a culture of inclusivity, respect, and continuous professional development. By joining HSBC, you will have opportunities for growth in a diverse and flexible working environment. Personal data shared during the application process will be handled in accordance with the Bank's Privacy Statement.

Role Overview: As the CIB IT Continuity Officer (ICO) at BNP Paribas Group, you will be an integral part of the global CIB IT continuity team, reporting to the global CIB ICO and providing support to CIB CISOs. Your role focuses on preparing CIB IT teams for significant production incidents, such as the loss of critical applications, data centers, or cyber-attacks. You will work closely with various teams including IT Production, IT Application Development, Business Continuity, Architecture, Security, and OPC to ensure professionalization and operations of shared tools, methodologies, and requirements. Key Responsibilities: - Produce IT Continuity Cyber Program dashboard and raise awareness. - Ensure compliance with Group and regulatory requirements related to IT continuity Cyber Program. - Gather IT continuity needs with Business Continuity Officers (BCOs). - Consolidate and maintain the list of CIB critical IT assets in collaboration with BCOs and respective IT asset owners. - Deploy and maintain an appropriate IT continuity cyber Program framework for existing IT assets and projects. - Collect, clean, and analyze large data sets from various sources to identify trends, patterns, and insights. - Ensure IT Continuity data accuracy and integrity by implementing data quality checks and validation processes. - Identify opportunities for process improvements and recommend data-driven solutions. - Manage audits and OPC control execution related to IT Continuity. - Analyze data extraction and reporting processes to ensure clear requirements, deliverables, timeframes, and success metrics. - Standardize routine processes for consistency, efficiency, and control to deliver quality. - Manage workloads & deadlines in conjunction with business priorities to meet all deliverables & SLAs. - Take ownership of your personal development plan, working with your direct line manager to set development goals and ensure appropriate training & development. Qualifications Required: - Knowledge of Cyber Program & IT Continuity principles (Disaster Recovery, IT Resilience) and IT architecture setup (Compute, Middleware, Network). - Knowledge of the banking industry and CIB activities (Financial Markets, Corporate Finance). - Excellent communication skills and fluency in English, both oral and written. - Excellent analytical skills, capable of complex analysis and providing thoughtful solutions. - Good understanding of risk management principles (risk analysis, risk acceptance, exception request, remediation plan). - Knowledge of Service Now, Excel, and Power BI is a plus. Company Details: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, Europe's leading bank with an international reach. With delivery centers in Bengaluru, Chennai, and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking for BNP Paribas across the Group. Harnessing the potential of over 10,000 employees, we drive innovation and growth to provide best-in-class solutions.,

You will be responsible for the ownership and management of business continuity and disaster recovery for Managed Services offerings. This includes performing business impact analysis and risk assessment for AWS/Azure public cloud by Cloud Ops/SaaS Ops and LOB recovery teams. You will be required to develop, coordinate, and assess recovery requirements and contingency plans, ensuring proper maintenance of the plan through regular reviews with teams. Additionally, you will schedule, coordinate, and conduct planned tests as necessary, and perform risk assessment with Axtria LOB teams. Your role will involve developing contingency plans to deal with emergencies, analyzing the impact on and risk to essential business functions or information systems to identify acceptable recovery time periods and resource requirements. You will also create or administer training and awareness presentations or materials related to contingency planning concepts and procedures. Furthermore, you will be responsible for safeguarding LOBs & IT by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations through disaster recovery plans and procedures. Desired Profile: - Ability to understand and apply DR concepts to both mainframe and distributed environments - Knowledge and experience in performing assessments aligned with best practices - Knowledge of the DRII/BCI BCDR frameworks - Ability to work independently, manage competing demands and priorities effectively - Familiarity with Governance, Risk and Compliance as it applies to BCDR planning - Demonstrated ability to think strategically and drive tactical execution - Strong analytical and problem-solving skills - Polished public presentation and communication skills required to present to Senior Management - Strong documentation skills, including the ability to create detailed and well-organized summaries of risk assessment findings Qualifications: - BE / BTech / MCA - MBA / PGDBA - 18 - 20 years of experience in managing BCP/DR for large organizations,

As the Head of Incident Management and Business Continuity, you are responsible for a comprehensive process that identifies potential threats to business operations and their impacts, while also providing a framework for organizational resilience. Your role involves ensuring an effective response to safeguard the interests of key stakeholders, reputation, brand, and value-creating opportunities. **Key Responsibilities:** - Define and maintain an ISO compliant Business Continuity Plan (BCP) with documented procedures for responding, recovering, resuming, and restoring operations following a disruption. - Lead through incidents expertly to minimize impact, ensure Business Recovery, and Business Continuity, managing and prioritizing resources effectively for client delivery and market position recovery. - Deliver top leadership level engagement, communication, and training for effective incident management and business continuity/recovery features. - Define and maintain roles in incident management and business continuity for teams and individuals, ensuring adequate training is completed. - Test and maintain the incident management and business continuity program, including regular plan reviews, testing BCP after material changes, and identifying areas for improvement. - Drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks. - Ensure the company upholds the highest Environmental, Sustainability, and Governance (ESG) standards. **Qualifications Required:** - Subject matter expert in incident management and business continuity with strong technology, cyber, and vendor-risk knowledge. - Extensive experience in driving resilience for client services or fund administration businesses. - Motivated to enhance operational resilience for meeting client and regulatory expectations. - Strong understanding of global financial services regulations and technology trends. - Business insight and commercial acumen with analytical problem-solving skills. - Strong interpersonal skills for influencing, building trust, navigating complexity, negotiating, and engaging with colleagues and clients. - Proven track record of working autonomously in a matrixed organization, building internal networks, and achieving objectives. - Intellectual curiosity, global mindset, and change agent mentality to drive business improvements. - High energy, passion, and commitment to drive the business forward while maintaining integrity and ethics. - Ability to manage competing demands, prioritize effectively, remain calm under pressure, and adapt to new skills and ways of working. Please note that the JD does not include any additional details about the company.,

Develop cost estimates, logging needed parts and the time needed for repairs Schedule the most appropriate Service Technician for each job Convey all necessary information regarding costs, parts, work and Technicians to customers Call the customer to arrange appointments Meet with customers to discuss their requirements and relay those requirements to the Service Technicians Contact customers in the case of additional work to relay the details and extra costs Enter the details of repair jobs on the companys network and prepare repair instructions

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

As an Application Managed Services Engineer (L2) at NTT DATA, your role is crucial in providing a managed service to clients to ensure the operational continuity of their Packaged Application technologies like ERP, Middleware, and other critical software. Your responsibilities include proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Key Responsibilities: - Implementing and maintaining multiple SAP instances in the SAP environment (development, test, training, and production). - Managing the SAP Correction and Transport System (CTS) to ensure the integrity of the SAP environment. - Introducing technical changes using a structured approach to minimize risks and optimize system performance. - Designing and implementing optimal SAP configurations for maximum performance and availability. - Having hands-on knowledge of OS and databases like MSSQL, HANA, MAXDB, DB2, and Oracle. - Experience in Migrations, Upgrades, Builds, and Rollouts of all SAP components. - Monitoring SAP systems, work processes, users, logs, job workloads, and system performance. - Administering the SAP database and performing database upgrades, maintenance, and security. - Troubleshooting HANA memory bottlenecks and managing workloads efficiently. - Knowledge of SAP HA/DR, backup/restore technologies, and SAP maintenance application. - Developing and maintaining system documentation for all SAP instances and interfaces. - Planning and managing DR tests with the team and working in 24x7 operations. Qualifications Required: - Prior experience in managing SAP instances and related technologies. - Strong knowledge of SAP systems, databases, and performance tuning. - Experience with SAP HA/DR, backup/restore technologies, and SAP maintenance procedures. - Ability to work effectively in a 24x7 operational environment. - Excellent communication and problem-solving skills. At NTT DATA, you will be part of a global innovator in business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, we invest significantly in R&D to support organizations and society in transitioning confidently into the digital future. As an Equal Opportunity Employer and a Global Top Employer, we offer a hybrid working environment where you can contribute to meaningful projects and grow professionally. As an Application Managed Services Engineer (L2) at NTT DATA, your role is crucial in providing a managed service to clients to ensure the operational continuity of their Packaged Application technologies like ERP, Middleware, and other critical software. Your responsibilities include proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests, and alerts to maintain client satisfaction within service level agreements. Key Responsibilities: - Implementing and maintaining multiple SAP instances in the SAP environment (development, test, training, and production). - Managing the SAP Correction and Transport System (CTS) to ensure the integrity of the SAP environment. - Introducing technical changes using a structured approach to minimize risks and optimize system performance. - Designing and implementing optimal SAP configurations for maximum performance and availability. - Having hands-on knowledge of OS and databases like MSSQL, HANA, MAXDB, DB2, and Oracle. - Experience in Migrations, Upgrades, Builds, and Rollouts of all SAP components. - Monitoring SAP systems, work processes, users, logs, job workloads, and system performance. - Administering the SAP database and performing database upgrades, maintenance, and security. - Troubleshooting HANA memory bottlenecks and managing workloads efficiently. - Knowledge of SAP HA/DR, backup/restore technologies, and SAP maintenance application. - Developing and maintaining system documentation for all SAP instances and interfaces. - Planning and managing DR tests with the team and working in 24x7 operations. Qualifications Required: - Prior experience in managing SAP instances and related technologies. - Strong knowledge of SAP systems, databases, and performance tuning. - Experience with SAP HA/DR, backup/restore technologies, and SAP maintenance procedures. - Ability to work effectively in a 24x7 operational environment. - Excellent communication and problem-solving skills. At NTT DATA, you will be part of a global innovator in business and technology services committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in over 50 countries and a strong partner ecosystem, we invest significantly in R&D to support organizations and society in transitioning confidently into the digital future. As an Equal Opportunity Employer and a Global Top Employer, we offer a hybrid w

You will be working for a leading provider of high-quality food and beverage ingredients, collaborating with farming communities globally to cultivate, source, and manufacture ingredients beneficial for consumers, farmers, and the environment. With a diverse range of products supplied to household food brands and manufacturers worldwide, such as cocoa, coffee, dairy, nuts, and spices, you will be contributing to making a positive impact on people and the planet by providing ingredients for various products. Your role as a Service Desk & NOC Monitoring Sr Manager in Bangalore within the IT Infrastructure & Operations department will involve leading and managing the Service Desk and Network Operations Center (NOC) Monitoring teams to ensure high availability, performance, and support of IT services. **Key Responsibilities:** - **Service Desk Management:** - Oversee daily operations of the IT Service Desk for timely and effective issue resolution. - Implement and maintain ITIL-based processes for incident, request, and problem management. - Monitor SLAs, KPIs, and customer satisfaction metrics for continuous improvement. - Manage escalation procedures and ensure proper documentation of incidents and resolutions. - Lead onboarding and training of Service Desk staff, fostering a culture of accountability and service excellence. - Develop and maintain technical documentation, standards, and governance models. - **NOC Monitoring Management (Command Center):** - Manage the 24x7 NOC team responsible for monitoring IT infrastructure, applications, network health, Web URL, and Cloud services. - Define and maintain monitoring standards, thresholds, and alerting mechanisms using tools like SolarWinds, Logic Monitor, SCOM, Dynatrace, AWS CloudWatch, and Azure Monitor. - Ensure rapid detection, escalation, and resolution of critical incidents impacting business operations. - Collaborate with infrastructure, network, and application teams to optimize monitoring coverage and reduce false positives. - Lead root cause analysis (RCA) and post-incident reviews for major outages. - **Shift & Workforce Management:** - Design and manage rotational shift schedules to ensure 24x7 coverage across Service Desk and NOC teams. - Monitor shift performance and ensure proper handover procedures between shifts. - Address staffing gaps, overtime, and leave planning to maintain operational continuity. - Implement shift-based reporting, dashboards, and incident tracking for accountability. - Foster team engagement and well-being across night, weekend, and holiday shifts. - **Reporting & Governance:** - Provide regular reports on incident trends, system health, and team performance to senior leadership. - Ensure compliance with internal policies, security standards, and audit requirements. - Participate in change management and capacity planning discussions. **Required Skills & Qualifications:** - 12+ years of experience in IT operations, with 5+ years in a managerial role overseeing Service Desk and/or NOC teams. - Strong knowledge of ITIL framework, ticketing systems (ServiceNow, Jira, etc.), and monitoring tools. - Experience managing hybrid environments (on-prem + cloud: AWS, Azure). - Excellent leadership, communication, and stakeholder management skills. - Ability to work under pressure and manage multiple priorities in a fast-paced environment. **Preferred Qualifications And Skills:** - ITIL Foundation or higher - ServiceNow tool admin Applicants are required to complete all steps in the application process, including submitting a resume/CV to be considered for open roles.,

As the Service Manager for Backup & Storage, your main responsibilities will include: - **Service Ownership & Strategy**: - Own the service vision and roadmap, aligning with the Digital Platform strategy and enterprise capability goals. - Translate strategy into measurable objectives and vendor requirements. - Continuously evolve the service based on performance data, incident learnings, and stakeholder feedback to improve stability, restore times, and user experience. - **Governance & Vendor Accountability**: - Lead the governance framework for outsourced/managed services including contractual follow-up, reviews, risk management, and financials. - Ensure suppliers are accountable for resilience and compliance with SLAs, KPIs, and SLOs. - **Requirements & Service Specification**: - Capture and structure stakeholder needs, translating them into measurable vendor deliverables and change roadmaps. - Prioritize service evolution based on impact, business value, and alignment with strategy. - **Operational Transparency & Compliance**: - Secure operational transparency, ensure clear observability, reporting, and actionable incident learnings. - Drive audit readiness and continuity planning, embedding regulatory, security, and audit controls into vendor agreements. - **Stakeholder Leadership & Experience**: - Represent internal stakeholders in supplier discussions to ensure business value and user needs are reflected in service delivery. - Safeguard seamless ITSM integration and a coherent user experience across enterprise platforms. Your qualifications should include: - Proven experience as a Service Manager or Service Owner for outsourced services. - Deep expertise in governing managed services, vendor performance, and contract steering in an enterprise context. - Strong background in backup & recovery and enterprise storage across on-premises and cloud environments. - Solid ITSM literacy and stakeholder leadership skills. - Familiarity with security, compliance, and audit requirements for infrastructure services. Additionally, it would be nice to have exposure to FinOps/cost steering, an automation mindset, and experience with reliability concepts and observability practices. Who you are and what you believe in: - **Embraces We Culture**: - Customer-focused with a solution-oriented mindset. - Excels in collaboration and building trust-based work environments. - **Curious**: - Passionate about software development and staying up to date with new technologies. - Self-propelled, innovative, and creative. - **Agile Mindset**: - Strong belief in agile ways of working, especially in accordance with SAFe. - Flexible, open to new ideas, and focused on continuous improvement. - **Communication**: - Avid communicator with fluency in both spoken and written English. - Builds compelling presentations and manages stakeholder expectations effectively in a multi-cultural environment.,

As the ET Service Continuity Management Lead at EY, your role involves driving Business Continuity (BC) and Disaster Recovery (DR) strategy, governance, and execution to ensure IT resilience, regulatory compliance, and minimal business disruption during incidents. You will collaborate with key stakeholders across IT, Infosec, business, and other relevant areas. **Key Responsibilities:** - Develop and maintain EY's global BC & DR framework, policies, and procedures aligned with industry standards such as ISO 27001, ISO 22301, BSI, SOC, etc. - Define recovery strategies based on Business Impact Analysis (BIA) and risk assessments for new applications - Manage the BCM & DR governance model to ensure resilience across IT systems, applications, and critical processes - Conduct DR tabletop exercises, CBAS DR exercises, and crisis simulations - Oversee annual DR failover exercises, post-exercise reviews, and vendor DR plans alignment - Lead BCM walkthroughs to validate critical process recovery plans, ensure incident response planning, and monitor critical incidents - Work on country-level BCM plans, conduct reviews, and ensure compliance with EY regulatory requirements - Participate in internal and external audits, update Archer GRC, and contribute to IT resilience strategy discussions - Conduct BCDR awareness sessions, manage DR and BCM SharePoint portals, and update documentation and resources as needed **Skills and Attributes Required:** - Strong stakeholder management skills, including Senior Management relationships - Profound knowledge of disaster recovery and business continuity frameworks - Technical expertise in IT infrastructure, cloud services, and data management practices - Experience in leading BCM maturity assessments and audits - Proficiency in project management, organizational skills, and risk assessment - Ability to work well in teams, understand cultural differences, and collaborate effectively - Flexibility to adapt to changing demands, prioritize effectively, and work in a fast-paced environment - Excellent communication skills for interactions with all levels of management, clients, and vendors - Strong analytical and problem-solving skills with a focus on data-driven decision-making **Qualifications:** - Education: Bachelor or Masters degree in Information Technology / Engineering - Experience: 10-12+ years of relevant experience in Service Delivery Join EY to be part of a team that is shaping a better working world by creating new value for clients, people, society, and the planet. With a focus on innovation and advanced technology, EY teams across assurance, consulting, tax, strategy, and transactions are committed to delivering impactful solutions globally.,

As a Service Engineer at Barclays, your role is to support the organization in achieving its strategic objectives by identifying business requirements and solutions that address business problems and opportunities. Your key responsibilities will include: - Providing technical support for the service management function to resolve more complex issues for a specific client or group of clients. You will develop the support model and service offering to improve service to customers and stakeholders. - Executing preventative maintenance tasks on hardware and software, utilizing monitoring tools and metrics to identify, prevent, and address potential issues while ensuring optimal performance. - Maintaining a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing. - Analyzing system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues. You will provide resolutions by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. - Implementing automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management. - Identifying and remediating potential service impacting risks and issues through appropriate processes. - Proactively assessing support activities and implementing automations where appropriate to maintain stability and drive efficiency. Additional details about the company were not provided in the job description. Qualifications required for this role include: - Deep knowledge of NetApp Ontap and Dell Isilon - Strong understanding of DR-RTO/RPO Planning and Compliance Frameworks - Strong leadership, communication, and stakeholder engagement skills Additional relevant skills highly valued for this role are: - Experience with observability tools such as Splunk, Grafana, Prometheus, and automation frameworks like Ansible, Python - Experience with hybrid cloud storage architectures including AWS FSx for ONTAP, NetApp Cloud Volumes, and Isilon CloudPools - Proven experience leading business resiliency and disaster recovery efforts This role is based in Pune. As a Service Engineer at Barclays, you will play a crucial role in effectively monitoring and maintaining the bank's critical technology infrastructure, resolving complex technical issues, and minimizing disruption to operations. Your contributions will be vital in driving continuous improvements and ensuring the stability and efficiency of the services provided.,

**Job Description:** As an HR Service Delivery Senior Analyst at Accenture, your role involves improving workforce performance and productivity, boosting business agility, increasing revenue, and reducing costs. You must be able to propose process improvement ideas, analyze client processes, and become a People relations process expert within the first 4 months. Your responsibilities include: - Proposing process improvement ideas to reduce time, improve accuracy, or enhance controls - Reading, understanding, and analyzing client processes as per business rules - Ensuring the team is adequately staffed with the right skills - Providing team members with clear direction, understanding of responsibilities, career planning, and succession planning - Creating a logical plan, realistic estimates, and schedules for activities or projects - Documenting progress, issues, and agreements - Assisting the team in performing Root Cause Analysis and suggesting corrective actions - Supporting knowledge transfer and acquiring in-depth process knowledge - Participating in internal or client initiatives related to processes - Reviewing process dashboards and visual management displays regularly - Actively participating in process-related business meetings - Escalating technology issues to Accenture Local IT - Supporting and participating in client visits **Qualifications Required:** - Any Graduation **About Accenture:** Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With over 699,000 employees serving clients in more than 120 countries, Accenture offers Strategy and Consulting, Technology and Operations services. They embrace the power of change to create value and shared success for clients, people, shareholders, partners, and communities. **Additional Details:** No additional details provided in the job description.,

As the IT Service Delivery Manager at Coats, your primary responsibility is to ensure effective management of incidents and service requests, guaranteeing seamless delivery and escalation throughout the support organization. You will work closely with the IT Service Management & Operations Director to design process flows for IT services, incident management, and change management globally. Your role involves continuous monitoring and steering of the executing organization to meet business-agreed SLAs for end-user support, incident management, service request management, change management, and continuous improvement, all in alignment with ITIL best practices. **Key Responsibilities:** - Oversee the delivery of 40+ outsource partner resources to ensure seamless delivery of Technology Support services to Coats employees, covering incidents and service requests. - Maintain high performance levels for service-related processes and implement improvement activities wherever necessary. - Build relationships with key stakeholders within Coats technology and externally with IT Fully Managed Service Provider. - Identify opportunities for improving services delivered by the outsourcing partner and recommend alternatives to enhance benefits derived from services offered. - Ensure the outsourcing partner has adequate tools, knowledge, and processes to deliver quality support services and lead the implementation of appropriate tools/process improvements. - Establish guidelines for Critical Incident Management and ensure all are appropriately handled within agreed SLAs. - Provide strategic direction for Incident Management, Problem Management, and Ticket Management Lifecycle (Ageing Tickets Monitoring). **Process Design and Improvement:** - Design a systematic approach to improve the alignment and performance of a particular Digital and Technology process with organizational strategy and customer expectations. - Review, interpret, and enhance a system design or program to achieve optimal performance, operational cost, and flexibility for future change. - Prepare and document process guidelines for technology support teams and end-user consumption. - Conduct process testing before implementation. - Provide mentoring to internal support groups consisting of over 100 staff on process changes. - Prepare and deliver process trainings as required to all Coats end users (circa 6500 users). **Performance Metrics and Continuous Improvement:** - Review KPIs and performance metrics to ensure they align with the organization's goals and objectives. - Use KPIs to measure outsourcing partner performance and take corrective actions as needed. - Identify opportunities for improving services delivered by outsourcing partners and recommend enhancements. - Report on delivery commitments to ensure solutions are implemented on time and as expected. **Qualifications Required:** - 8+ years of IT Service Desk/Help Desk experience (5+ years in a technical lead management role). - Experience in Outsourcing, SLA Management, Vendor Management, Compliance, Risk Management, Business Continuity, Escalation Management, and Process Development. - Experience with managing under Service Level Agreements (SLA), Key Performance Indicators (KPI), and performance metrics for monitoring in-scope activities. - Service Now experience. - Highly organized with confident decision-making skills. - Excellent written and oral communication skills appropriate for various levels of senior to mid-level management. - Strong interpersonal skills and flexibility with the ability to build collaborative relationships to support multiple business and support groups. - ITIL v3 or v4 certifications. - Service Now Certified Implementation Specialist (CIS). - Strong manufacturing industry experience. - Experience with automated application provisioning tools. - Good Knowledge or certification on MSFT technologies (O365, Windows Administration, Azure), Basis Networking, and SAP knowledge. At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. Join us in shaping the future of textiles and making an impact in the textile industry. Apply now to be part of our dynamic team.,