1 Replacement Windows Jobs nearby Sonipat

As an Asset Management professional at our company in Gurugram, you will play a crucial role in maintaining the inventory and lifecycle tracking of IT assets. Your responsibilities will include: - Strong Working Knowledge of Windows Operating Systems - Proficiency in troubleshooting and navigating Windows-based environments - Understanding of ITIL Processes - Solid knowledge of ITIL framework, with hands-on experience in Incident Management, IMAC (Install, Move, Add, Change), and Change Management - Proficiency in Microsoft Office Suite, especially Excel (including reporting, pivot tables, data analysis), Word, and PowerPoint - Asset & Inventory Management, including managing end-to-end inventory of all IT assets, performing regular cycle counts, and maintaining asset lifecycle tracking - Hardware Lifecycle & Warranty Monitoring, tracking hardware ageing, managing warranty/AMC contracts, and coordinating with leasing vendors for asset replacement - Asset Movement & Deployment Tracking, ensuring all installations and decommissions are tracked, updating the Asset Information Database, and monitoring all asset movements through request tickets - Software Compliance & Reporting, maintaining and reporting on the install base of standard software, providing regular and ad-hoc asset reports to management Qualifications required for this role include Graduation/Engineering in an IT background and a minimum of 3 years of experience. The job type is full-time, and the benefits include health insurance and Provident Fund. The work location is in person. Join us to be a part of our team where your expertise in asset management will contribute significantly to our operations.,

As a Desktop Support Engineer, your role involves providing expert-level support for Windows operating systems, desktop and laptop hardware, peripherals, and networking. Your responsibilities include: - Installing, configuring, troubleshooting, and administering Windows operating systems of all versions - Demonstrating comprehensive knowledge of desktop and laptop hardware, peripherals, including printers and scanners, and performing advanced troubleshooting, repairs, and component replacements - Having familiarity with BIOS/UEFI and the ability to troubleshoot complex network connectivity issues related to TCP/IP, DNS, DHCP, VPN, LAN/WAN, and wireless networking - Utilizing virtualization platforms such as VMware and Citrix for desktop management and troubleshooting - Configuring and troubleshooting MS Office Outlook and MS Teams, supporting the rollout of new applications, and providing technical support to staff members or clients - Troubleshooting and supporting video conferencing hardware and software, as well as configuring networking devices like switches and routers - Demonstrating knowledge of hard disk encryption tools like BitLocker and other encryption applications like Symantec PGP Additionally, you should possess good communication skills to effectively explain complex technical issues to non-technical VIP users. Immediate joiners are preferred for this full-time position located in Trichy, Pudukottai, Tamil Nadu. Interested candidates with 2 years of experience in Desktop Support - L1/L2 can apply directly or refer their friends and colleagues.,

As a System Administrator at our company, your role involves managing various IT systems to ensure smooth operations. Here is a breakdown of your responsibilities and qualifications required: **Roles & Responsibilities:** - Minimum 1 year of experience as a System Administrator or related IT role. - Strong understanding of Windows, Mac, and Ubuntu operating systems. - Familiarity with server administration tools such as Active Directory, VPN, Firewall, and DNS. - Experience with network security concepts and firewalls. - Basic knowledge of applications like Zoho and asset management tools. - Hands-on experience with basic laptop repairs including RAM upgrades, battery replacements, keyboard cleaning and repair, and resolving overheating issues. - Proficient in operating system reinstallation, troubleshooting, malware and virus removal, and data recovery procedures. - Technical skills in Windows, Mac, and Ubuntu server administration, server platforms, tools, and protocols like Active Directory, DHCP, DNS, LDAP, and web servers (Apache). - Knowledge of network security concepts, firewalls, and user access control mechanisms. - Familiarity with Zoho and other relevant business applications. - Understanding of asset management tools to track and maintain IT inventory. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-2 years of relevant experience in a similar role. - Certifications in relevant IT fields (e.g., CompTIA, Microsoft, Cisco) would be a plus. This is a full-time position based in Bangalore, requiring in-person work. If you are passionate about IT systems and have the necessary skills and experience, we would love to have you join our team. As a System Administrator at our company, your role involves managing various IT systems to ensure smooth operations. Here is a breakdown of your responsibilities and qualifications required: **Roles & Responsibilities:** - Minimum 1 year of experience as a System Administrator or related IT role. - Strong understanding of Windows, Mac, and Ubuntu operating systems. - Familiarity with server administration tools such as Active Directory, VPN, Firewall, and DNS. - Experience with network security concepts and firewalls. - Basic knowledge of applications like Zoho and asset management tools. - Hands-on experience with basic laptop repairs including RAM upgrades, battery replacements, keyboard cleaning and repair, and resolving overheating issues. - Proficient in operating system reinstallation, troubleshooting, malware and virus removal, and data recovery procedures. - Technical skills in Windows, Mac, and Ubuntu server administration, server platforms, tools, and protocols like Active Directory, DHCP, DNS, LDAP, and web servers (Apache). - Knowledge of network security concepts, firewalls, and user access control mechanisms. - Familiarity with Zoho and other relevant business applications. - Understanding of asset management tools to track and maintain IT inventory. **Qualifications Required:** - Bachelor's degree in Computer Science, Information Technology, or a related field. - 1-2 years of relevant experience in a similar role. - Certifications in relevant IT fields (e.g., CompTIA, Microsoft, Cisco) would be a plus. This is a full-time position based in Bangalore, requiring in-person work. If you are passionate about IT systems and have the necessary skills and experience, we would love to have you join our team.

As a Global Client Architect at Autoliv, your primary goal is to contribute to increasing vehicle safety by developing seatbelts, airbags, and steering wheels. You will be responsible for the architecture of all technologies in the client technologies domain, which includes traditional office clients (Windows, MAC, Linux), mobile devices, and Industrial Internet of Things (IIOT, Linux) devices. Your key responsibilities in this role include: - Owning architecture of all technologies in the area and ensuring alignment with technologies in other areas/domains. - Working with lead engineers to implement new solutions and reviewing major technical changes to ensure alignment with architecture strategy. - Participating in the Infrastructure Architecture team to represent architectural needs and concerns related to the Client area. - Reviewing Client solution components of proposed architecture and providing technology guidance to solution architects. - Investigating industry trends and new technologies, evaluating and selecting new/replacement technologies, and collaborating with Product Domain Owner on architectural elements of Client technologies. Your qualifications for this role should include: - Bachelor's degree in an IT-related field. - Fluency in English. - Client technical certifications or equivalent relevant industry experience. - Extended experience in an architect or senior engineer role designing complex client solutions. - EA related certifications (e.g. open group), Client related technical certifications (Microsoft), ITIL. Additionally, this role may require willingness to travel internationally and availability to take meetings with stakeholders from different geographical regions. Autoliv offers a diverse international work setting with a range of opportunities for career and personal development. Our commitment to developing people's skills, knowledge, and creative potential is evident in our training and development programs that emphasize technical competency, leadership development, and business management skills. Join us in our mission of saving more lives and living more life!,

You are Eil Global, an IT services company operating in Asia Pacific and EMEA. Headquartered in Adelaide, Australia, you have a presence in various locations across Asia Pacific & EMEA. Currently, you are seeking IT Hardware & Desktop Support Engineers for a long-term contract position in Chennai. **Role Overview:** As an IT Hardware & Desktop Support Engineer, your main responsibilities will include: **Key Responsibilities:** - Daily ticket assignment involving 5-6 calls per day. - Collecting devices from the warehouse and visiting client sites for onsite part replacement and issue resolution. - Adhering to standard processes and documentation protocols for ticket closures and hardware replacements. **Qualifications Required:** - Bachelor's Degree in a Computer-related discipline with M.C.P. certification in Windows 2000/XP/Vista/7 and a minimum of 1 year of relevant experience, OR - Diploma in a Computer-related discipline with M.C.P. certification in Windows 2000/XP/Vista/7 and a minimum of 3 years of relevant experience. **Additional Company Details:** Eil Global is committed to providing IT services across various technologies and locations. As a part of our team, you will have the opportunity to work on cutting-edge technologies and contribute to the success of our clients in the Asia Pacific & EMEA regions. If you meet the qualifications and are interested in the position, please send your updated CV and contact details to visalakshi.s@eilglobal.com. (Note: Onboarding details, job types, shift details, work days, application questions, preferred education, required experience, location preference, willingness to travel, and work location are provided in the original job description but omitted here for brevity.),

As an IT Support Technician L1 (On-site) for this Backfill role in Pune, India, your primary responsibility will be to provide end-to-end technical support for desktop and laptop systems. This includes troubleshooting hardware, software, and connectivity issues. You will also handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. Key Responsibilities: - Provide end-to-end technical support for desktop and laptop systems. - Troubleshoot hardware, software, and connectivity issues. - Handle IMAC activities and break/fix tasks for end-user devices. - Manage the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. - Deliver support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. - Administer approved software installations, updates, and security patching in coordination with IT policies. - Provide remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. - Ensure compliance with security protocols, antivirus monitoring, and desktop policy enforcement. - Offer VIP support and act as the primary onsite contact during critical escalations or outages. - Support printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. - Assist with Active Directory tasks, basic user account management, and smart hands support. - Maintain documentation of incident resolution, hardware inventory, and technical guides for internal reference. - Demonstrate familiarity with Windows OS environments, mobile device support, and basic MAC device handling. - Follow ITIL practices for incident, problem, and service request management in corporate environments. Qualifications Required: - More than 3 years of experience in IT Support. - Proficiency in English (C1 level). As an additional detail, the contract duration for this role is 1 year with a possibility of extension. The contract type is Freelance/B2B contract. Your working days will be on demand, and you will be located at the onsite address in Pune, India.,

Role Overview: You will be responsible for installing, configuring, and maintaining various operating systems like Ubuntu and Windows on desktops, laptops, and servers. Your role will involve diagnosing and resolving hardware-related issues, conducting hardware upgrades, maintaining hardware inventory, providing technical support to end-users, assisting with software installation and troubleshooting, troubleshooting network connectivity issues, configuring and maintaining network devices, ensuring IT systems are updated with the latest security patches and antivirus definitions, maintaining accurate records of hardware and software inventory, collaborating with other IT team members to resolve technical issues, and communicating with vendors for hardware and software issue resolution. Key Responsibilities: - Install, configure, and maintain operating systems including Ubuntu and Windows - Diagnose and resolve hardware-related issues for desktops, laptops, and printers - Conduct hardware upgrades and replacements as necessary - Maintain an inventory of hardware components and equipment - Provide timely technical support to end-users for software and hardware problems - Assist with software installation, updates, and troubleshooting - Troubleshoot network connectivity issues and assist in resolving network-related problems - Configure and maintain network devices such as routers and switches - Ensure all IT systems are updated with the latest security patches and antivirus definitions - Maintain accurate records of hardware and software inventory - Collaborate with IT team members and departments to resolve complex technical issues - Communicate with vendors to resolve hardware and software issues and coordinate equipment repairs or replacements when necessary Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, or a related field - Minimum of 6 months of experience in IT support or completion of relevant training program for freshers - Proven experience in installing and maintaining Ubuntu and Windows operating systems - Strong troubleshooting skills for hardware and software issues - Familiarity with network configurations and troubleshooting - Knowledge of security best practices and virus/malware protection - Excellent problem-solving and communication skills - Ability to work independently and in a team - Prior experience in a similar IT support role is preferred (Note: Benefits section omitted as it was not provided in the job description),

As a Hardware & System Engineer, your role will involve supporting day-to-day IT operations by handling system configuration, software installation, hardware troubleshooting, and user support across Windows, Ubuntu, and macOS environments. You should be hands-on with end-user device management and possess a strong understanding of IT hardware to provide prompt and reliable technical assistance. - **System Setup & Configuration** - Install and configure laptops, desktops, and software following company standards. - Manage system images and ensure proper OS deployment for Windows, Ubuntu, and macOS. - Perform routine system checks, updates, and maintenance for smooth operation. - **Hardware & Peripheral Management** - Diagnose and resolve issues related to laptops, desktops, printers, scanners, and CCTV systems. - Coordinate with vendors for hardware repairs, replacements, or AMC activities. - Maintain records of all IT assets, ensuring proper tagging and documentation. - Support setup and maintenance of video conferencing systems and project hardware. - **User Support & Troubleshooting** - Provide on-site and remote technical assistance to employees. - Handle system-related issues, software errors, or connectivity problems efficiently. - Support events, client demos, or hardware setups when required. - **Policy & Security Compliance** - Ensure all systems comply with company IT and security policies. - Manage antivirus, updates, and endpoint protection as per IT security team instructions. - Follow proper processes for software licensing, access control, and data handling. - **Documentation & Coordination** - Maintain documentation of installations, configurations, and issue resolutions. - Collaborate with network and IT security teams for escalations or new deployments. - Suggest improvements in system setup, performance, and user experience. **Required Skills & Experience:** - 2-3 years of hands-on experience in hardware and system administration. - Proficiency in Windows, Ubuntu, and macOS installation and troubleshooting. - Good knowledge of printers, scanners, CCTV, and other peripheral devices. - Basic understanding of LAN/Wi-Fi configuration and IP setup. - Strong problem-solving ability and communication skills. - Willingness to travel when required for client or branch support. **Preferred Qualifications:** - Diploma or certification in Hardware & Networking (Jetking / CompTIA A+ / N+). - Prior experience in a corporate IT support environment preferred. - Male candidates preferred due to field and travel requirements. This is a full-time position with the work location being in person.,

As a Deskside Support Engineer, your role involves providing on-site technical support, troubleshooting hardware and software issues, and ensuring smooth end-user computing operations. Your responsibilities include: - Performing first-level Operating System and Hardware troubleshooting for Windows desktops and laptops. - Handling software break-fix support for standard and specialized business applications. - Installing, uninstalling, or reconfiguring supported software as required to resolve incidents. - Building or rebuilding workstation images and reinstalling software as part of system recovery. - Providing remote and telephone support to end-users as necessary. - Delivering VIP / Executive support with priority handling and timely resolution. In addition, you will be responsible for: - Ensuring Windows patch management, antivirus, and encryption compliance. - Performing desktop/laptop patch updates using automated tools or manual methods when required. - Maintaining and managing supported EUC software for smooth service delivery. - Supporting in application installations, configurations, and troubleshooting by coordinating with central/local application teams. - Handling mobile and iOS device configuration for email and security settings. - Managing printer configurations, user access to MPS/MFD devices, and coordinating with third-party vendors for any device issues. Furthermore, you will be involved in: - Logging, tracking, and resolving incidents/service requests within defined SLAs. - Escalating issues to relevant resolver groups when remote resolution is not feasible. - Providing Hands & Feet support for coordination with infrastructure teams. - Coordinating with OEMs for hardware repair or replacement. - Ensuring end-to-end incident closure and user communication. - Capturing user feedback for resolved tickets. Your key skills and competencies should include: - Strong knowledge of Windows OS troubleshooting, software installation, and configuration. - Hands-on experience with EUC tools, Active Directory, and remote desktop tools. - Experience in patch management, AV updates, and encryption tools. - Knowledge of mobile device configuration (Android/iOS). - Familiarity with VC systems, printers, and scanners. - Excellent communication, coordination, and customer service skills. - Ability to handle high-priority VIP users and work under tight timelines. You should also exhibit behavioral competencies such as: - Strong ownership and accountability. - Customer-focused and proactive attitude. - Excellent problem-solving and analytical skills. - Team player with good collaboration and coordination abilities. - Adherence to confidentiality and compliance standards. Education and experience required for this role: - Bachelors degree / Diploma in Computer Science, IT, or a related field. - 3-6 years of experience in Deskside or IT Support. - Industry certifications like MCSA / MCITP / ITIL / CompTIA A+ / N+ are preferred.,

Role Overview: As an IT Support Engineer, you will be responsible for providing desk-side support to end-users and performing basic server/network administration tasks. Your role will require proactive problem-solving skills and strong technical abilities to efficiently troubleshoot and resolve issues. Key Responsibilities: - Provide technical support to end-users for hardware, software, and network-related issues. - Support, troubleshoot, and repair all PC and Mac workstations and computer/smartphone applications. - Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals. - Build new computer systems and maintain the CMDB for asset tracking. - Assist with the setup and maintenance of user accounts and access permissions. - Conduct training sessions for end-users on new technologies and best practices. - Triage all levels of incidents related to end-user support and track incidents in the ITSM platform. - Encrypt and deploy laptops for field use. - Work with US-based Infrastructure Service Managers to maintain, upgrade, and support the office infrastructure. - Coordinate with vendors for hardware repairs and replacements as needed. - Provide hands-on assistance when needed by remote teams. - Ensure compliance with security policies and procedures. Qualifications: - 5+ years of experience in IT support or server administration. - Strong knowledge of Windows, MAC, and Linux operating systems. - Knowledge of basic networking (VPN, TCP/IP). - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. Additional Company Details: This position may require occasional evening or weekend work to perform maintenance or resolve critical issues. You should also have the ability to lift and move equipment weighing up to 22.76 kgs. Preferred Skills: - Certifications such as CompTIA A+ and Network+. - Familiarity with the ITIL framework and best practices.,

As a Desktop Technician in the IT Support Help Desk department located in Pune, you will play a crucial role in ensuring the smooth functioning of desktop-related IT infrastructure. Your responsibilities will include: - Installing, configuring, and maintaining desktop and laptop systems running on Windows, Mac, and Linux. - Providing first-level and second-level technical support to users through phone, email, or in person. - Troubleshooting hardware, software, network, and peripheral issues. - Setting up and managing user accounts, profiles, and access permissions in Active Directory or equivalent systems. - Performing software installations, upgrades, and patch management. - Maintaining and updating inventory of IT equipment and licenses. - Assisting with hardware repairs, replacements, and coordination with vendors. - Ensuring compliance with company IT policies and security protocols. - Documenting support activities, resolutions, and procedures. - Providing support for remote users and mobile devices (VPN, remote desktop, etc.). - Assisting in IT onboarding and offboarding processes, including setting up new hires and deactivating former employees. Qualifications required for this role are as follows: - Education & Experience: High school diploma or equivalent is required; an associate degree or higher in IT or a related field is preferred. At least 3 years of experience in a desktop support or technical support role. - Technical Skills: Proficiency in Microsoft Windows and Office Suite is essential. Familiarity with Mac OS and mobile device management (MDM) is a plus. Experience with Active Directory, Exchange, and basic networking (TCP/IP, DNS, DHCP) is required. Knowledge of imaging tools (e.g., SCCM, MDT) and remote support tools (e.g., TeamViewer, Remote Desktop) is beneficial. A basic understanding of IT security principles and antivirus solutions is necessary. If you are detail-oriented, technically skilled, and passionate about providing excellent user support, this Full-time, Fresher position awaits you in Pune. Feel free to contact 7066600893 for further information.,

As a Technical Support Specialist at our start-up focused on developing next-generation missions and technologies for the Indian defence forces, your primary role will be to provide initial technical support to end-users. You will troubleshoot basic hardware and software issues, offering resolutions for straightforward problems. Additionally, you will address and resolve issues with IT infrastructure components, conduct diagnostic testing, repair, and replacement activities to resolve routine issues such as system outages and malfunctions. **Core Responsibilities:** - Monitor service availability and performance metrics for critical IT services such as Email, Backup, Shared Drive/Transfer, Patching, and Virtual Desktop Infrastructure. - Resolve intricate hardware and software issues within the enterprise system. - Provide comprehensive audio-visual support for events, meetings, and virtual platforms like Zoom and Google Meet. - Offer technical support to end-users to ensure optimal system health, performance monitoring, and tuning. - Maintain and update administration and configuration documentation according to corporate change management processes and templates. - Process service requests and incidents adhering to defined Service Level Agreements (SLAs) and utilizing knowledge base articles. **Essential Skills & Knowledge:** - Proficiency in Active Directory (OU, GPO) and handling server-related inquiries. - Expertise in patch management processes. - Strong understanding of Active Directory OU, GPO, server-related call handling, and patch management. - Experience with ticketing systems and diligent follow-ups to ensure SLA compliance. - Knowledge of DLP tools, antivirus solutions, information security protocols, audit compliance reporting, and management of internal audits. - Familiarity with G-mail workspace, email security measures, and troubleshooting techniques. - Solid understanding of various operating systems like Windows 10, 11, Mac OS, Ubuntu, and their performance and troubleshooting. - In-depth knowledge of FortiGate Firewall, network management principles, access control policies, bandwidth utilization management and control, NAT configuration, VPN setup, and device license management. **Additional Responsibilities:** - Manage vendor relationships and coordinate with internal teams to address and fulfill requirements. - Oversee asset and inventory management, including reporting. If you hold a Bachelor's degree in computer science, Management Information Systems, or a related field, along with 3 to 5 years of experience in an IT corporate environment, with at least 5 years as an enterprise-level Systems Administrator, we would like to hear from you.,

As an experienced Windows System Administrator, you will be responsible for managing various aspects of Windows server infrastructure and virtualization technologies. **Key Responsibilities:** - Manage Active Directory including OU, GPO, Forest, and domain configurations. - Install and configure Windows servers, ensuring proper functionality. - Perform Windows OS upgrades, specifically in Hyper-V and ADC environments. - Deploy, manage, and troubleshoot Windows Failover clusters. - Handle VMware/Hyper-V deployment, including VM creation, deletion, snapshot, clone, and migration. - Manage file servers and share permissions effectively. - Install patches and troubleshoot related issues. - Handle antivirus installations and exception management. - Execute change management and incident management procedures. - Utilize cloud technologies such as Azure/GCP effectively. - Monitor alerts, track different KPIs, and provide L1 observations. - Perform server hardware replacement activities when necessary. **Qualifications Required:** - Minimum 2 years of hands-on experience in Active Directory management with over 1000 users. - Experience in managing at least 200+ servers and basic knowledge of SAN & NAS storage systems. - Strong understanding of IT infrastructure technologies and operations. - Experience in virtualization technologies, managing a minimum of 50+ virtual machines. - Proficiency in ticketing and monitoring tools. - Understanding of SLA management and escalation processes. - Familiarity with GCVE environment. This job offers you the opportunity to showcase your expertise in Windows server administration, virtualization technologies, and IT infrastructure management. Join our team and contribute to the seamless operation of our systems.,

As a QC Engineer (Laptop & Desktop) at our company, you will be an integral part of the dynamic team focusing on PC Hardware & Networking. With 20 open positions available, this is a great opportunity for individuals with 1-2 years of experience in the field. Your role will involve ensuring the quality control of laptops and desktops, contributing to the smooth functioning of the hardware and networks domain. Key Responsibilities: - Demonstrate strong knowledge of PC hardware components - Execute card-level replacements with expertise - Conduct Windows installation and troubleshooting - Perform laptop and desktop assembling/disassembling tasks effectively Qualifications Required: - 1-2 years of experience in PC hardware and networking - Proficiency in card-level replacement and troubleshooting - Hands-on experience in laptop and desktop assembling/disassembling - Strong understanding of Windows installation procedures If you are passionate about PC hardware and networking and possess the required skills, we encourage you to send your resume to yash.sharma@acstechconsulting.com. For further inquiries, you can contact Ajay at 962727703. (Note: No additional details of the company were provided in the job description.),

As a leading content provider to the iGaming and Betting Industry, Arrise Solutions (India) Pvt. Ltd. is dedicated to offering an innovative, regulated, and mobile-focused multi-product portfolio. Our goal is to create engaging experiences for customers worldwide through a variety of products, including slots, live casino, sports betting, virtual sports, and bingo. Our professional team is committed to delivering top-notch services and creating games that players love. **Key Responsibilities:** - **Technical & Operational Oversight:** - Act as the L3 escalation point for all end-user support and infrastructure issues. - Monitor and manage issues related to End-User Devices & Applications (Windows, Mac, Linux, M365, Intune, Defender), Global Network Infrastructure (Firewalls, Switches, VPN, Wi-Fi), Azure, AD, Entra, Servers & Monitoring Tools (Zabbix, Sentinel, PRTG, NetFlow, SIEM). - Ensure critical incidents and alerts are triaged, escalated, and resolved within SLA. - Oversee ticket lifecycle in tools like JIRA, ensuring proper documentation and closure. - **Shift Management:** - Lead the night/weekend operations team and ensure smooth shift execution. - Coordinate shift handovers with clear status updates and pending actions. - Track and manage staff availability, including leave planning and replacements. - Drive knowledge transfers, team mentoring, and technical upskilling. - **Reporting & Analysis:** - Generate and analyze shift-wise operational reports (tickets, alerts, trends). - Identify recurring issues and propose preventive measures or process improvements. - Contribute to continual service improvement initiatives. - **People & Performance Management:** - Supervise the performance of L2 support and infrastructure engineers. - Conduct regular 1:1s, feedback sessions, and collaborate with senior management on team KPIs. - Enforce team discipline, shift compliance, and professional standards. **Required Skills & Experience:** - 5+ years of hands-on technical experience in end-user support and IT infrastructure management at L3 level. - At least 2 years in a team lead or escalation role in a 24x7 environment. - Deep understanding of M365, Intune, Defender, Windows, MacOS, Linux, Networking (Firewalls, VPN, Switches, Wi-Fi), Azure, AD, Entra ID, cloud infrastructure. - Monitoring & troubleshooting tools: Zabbix, PRTG, Sentinel, NetFlow, SIEM. - Strong working knowledge of JIRA, Confluence, TeamViewer. - Exceptional problem-solving, triaging, and escalation handling capabilities. - Proven experience working in a globally distributed support environment (preferably with European user base). - Fluent communication with a neutral and clear English accent is mandatory. - Excellent reporting, documentation, and presentation skills. - Microsoft Certified: Azure Administrator / Modern Desktop Administrator. - ITIL Foundation or higher.,

As an IT Support Engineer in our organization, your primary responsibility will be to handle system installations, troubleshoot hardware/software issues, provide L1/L2 technical support, and ensure smooth IT operations. Your role will require strong technical expertise, problem-solving skills, and consistency in IT maintenance. - Install, configure, and maintain hardware, software, and network equipment. - Provide L1/L2 technical assistance to employees and resolve issues promptly. - Diagnose system, network, and application problems. - Manage user accounts, security updates, and data backups. - Monitor system performance and ensure minimal downtime. - Coordinate with vendors for hardware repairs or replacements. - Maintain documentation of IT inventory, configurations, and support logs. Qualifications Required: - Bachelors degree in Computer Science, IT, or related field. - 4-7 years of hands-on IT support experience. - Strong knowledge of Windows/Linux OS, networks, and troubleshooting. - Familiarity with system configuration, antivirus/security tools, and IT protocols. - Good communication and problem-solving abilities. In addition to the above responsibilities and qualifications, it would be beneficial to have experience in server maintenance and cloud support. Certifications like CCNA, A+, MCSA, or related technologies are considered a plus.,

As an End User Support Engineer at NTT DATA Business Solutions, you will play a crucial role in delivering first and second-level technical support to end users across the organization. Your responsibilities will include managing and resolving incidents and service requests related to desktops, laptops, mobile devices, printers, and other peripheral hardware, as well as standard software and operating systems. Your role demands strong technical troubleshooting skills, excellent customer service, presentability, and the ability to work both independently and collaboratively within a dynamic IT environment. Key Responsibilities: - Provide Level 1 and Level 2 support for desktops, laptops, printers, mobile devices, and peripherals, ensuring minimal downtime for users. - Install, configure, and maintain Windows and macOS operating systems and standard business applications (e.g., MS Office, Zoom, VPN, antivirus, etc.). - Diagnose and resolve hardware and software issues in-person and through remote support tools. - Handle incident and service request tickets via the ITSM/ticketing system, emails, or calls with prompt and professional communication. - Assist with employee onboarding and offboarding processes, including user account setup, access provisioning, and device assignment/collection. - Ensure all support activities are well-documented, with accurate logging of issues and resolution steps in the ticketing system. - Monitor and maintain system health, ensuring compliance with IT security policies and best practices. - Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, and VPN access. - Collaborate with IT team members for escalation and resolution of complex or high-priority issues. - Maintain and update the inventory of IT assets, and coordinate replacements, upgrades, or repairs as needed. - Support periodic IT audits by ensuring systems and assets are properly tagged, documented, and compliant. - Educate end users on best practices and promote self-service resources where appropriate. - Participate in IT projects, rollouts, and system upgrades as required. - Prepare Reports as needed. - Keep Assets Management updated to keep IT Stock Accurate & perform physical verification. Qualifications: - Diploma or bachelor's degree in information technology, Computer Science, or related field. - Min 4 years of experience in similar end-user support. - Proficiency with Windows, macOS, Microsoft 365 suite, and common enterprise tools. - Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, SCCM, etc.). - Strong understanding of ITIL processes (Incident, Request, Asset Management). - Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN). - Excellent problem-solving, communication, and interpersonal skills. - Presentable and ability to communicate well with Managers. - Ability to manage multiple tasks and priorities in a fast-paced environment. Preferred Certifications (Nice to Have): - ITIL Foundation Certification,

Role Overview: As an L1 IT Specialist at our company, you will play a crucial role in providing first-line support for IT-related issues. Your primary responsibilities will involve resolving hardware, software, and basic network problems for internal users, ensuring smooth functioning of IT systems. Key Responsibilities: - Provide first-level support for laptop and desktop configurations, setup, and troubleshooting. - Install, configure, and upgrade operating systems and standard software applications. - Handle basic network-related issues such as LAN/Wi-Fi connectivity and IP configuration. - Assist with firewall-related tasks like whitelisting requests and verifying blocked connections at a basic level. - Perform routine hardware maintenance including RAM, HDD/SSD, battery, and peripherals. - Log and document all support activities and resolutions in the ticketing system. - Escalate complex issues to L2/L3 support when necessary, ensuring timely follow-ups. - Support IT asset management by tagging, tracking, and updating inventory. - Maintain and enforce endpoint security compliance by managing antivirus, encryption, and patch updates. - Support video conferencing setups and remote access tools like VPN and RDP. Qualification Required: - Strong understanding of Windows OS (Windows 10/11) and basic troubleshooting. - Minimum 2 years of IT experience. - Knowledge of laptop/desktop configuration, including BIOS settings, OS imaging, and drivers. - Basic understanding of network components such as IP, DNS, DHCP, routers, and switches. - Familiarity with firewalls and endpoint protection, including handling common issues. - Experience in hardware diagnostics and replacement (RAM, SSD, keyboards, etc.). - Working knowledge of MS Office Suite and collaboration tools like Outlook and Teams. - Experience with ticketing systems like ServiceNow. - Good communication skills, both written and verbal. - Ability to work under pressure and manage time effectively. Additional Details: Opportunity to develop hands-on technical skills, exposure to enterprise IT infrastructure and tools, and a clear career growth path into L2 support or specialized IT domains.,

As a Desktop Support Technician, your role involves providing desktop support and maintenance for hardware, software, and operating systems (Windows, Mac, Linux) used by end users. Your key responsibilities will include: - Troubleshooting and resolving technical issues related to desktops, laptops, printers, and peripheral devices. - Installing, configuring, and upgrading operating systems and software applications. - Managing Active Directory by handling user accounts, group policy, permissions, and user access controls. - Diagnosing hardware and software problems and replacing defective components as necessary. - Setting up and configuring new hardware, such as desktops, laptops, and mobile devices. - Providing remote support using tools like TeamViewer, AnyDesk, or Remote Desktop. - Assisting with networking issues, including wired and wireless connections. - Performing system backups, recovery processes, and user data migrations. - Maintaining asset inventory to ensure accurate records of IT equipment. - Collaborating with IT teams to implement and enhance security protocols and systems. - Documenting troubleshooting processes, solutions, and common issues in knowledge base articles.,

As a Service Engineer at M/S K.M. Enterprises, your role involves providing expert technical support and after-sales service to clients. This includes diagnosing, repairing, and maintaining a variety of IT products such as computers, printers, and scanners to ensure high customer satisfaction through timely and effective solutions. Key Responsibilities: - Diagnosis and Troubleshooting: Identify and diagnose technical issues with computers, printers, and scanners from various brands like EPSON, CANON, RICOH, HP, Samsung, Lenovo, Prodot, SHARP, etc. - Repair and Maintenance: Perform hands-on repairs, replacements, and routine maintenance of hardware components. - Toner and Ink Refill Services: Efficiently refill ink tanks and toner cartridges for various printer models. - On-site and Remote Support: Provide technical assistance to clients at their locations and remotely as required. - Customer Service: Interact professionally with clients to understand their issues, explain solutions, and ensure satisfaction. - Documentation: Maintain accurate records of service activities, repairs, and parts used. - Product Knowledge: Stay updated on the latest technologies and product specifications for the brands dealt with. - Inventory Management: Assist in managing spare parts and toner supplies to ensure availability for service operations. - Collaboration: Work closely with the sales team to ensure a seamless customer experience from sales to after-sales support. Qualifications: - Education: Diploma or Degree in Computer Hardware, Electronics, IT, or related technical field. - Experience: Proven experience in repairing and servicing computers, printers, and scanners. Networking experience is highly desired. Technical, Soft, and Other Skills Required: - Strong knowledge of computer hardware components and troubleshooting. - Proficiency in diagnosing and repairing various printer technologies (laser, inkjet) and scanner types. - Familiarity with operating systems (Windows, macOS) and common software applications. - Ability to perform toner cartridge refills for different models. - Customer Service Skills: Excellent communication and interpersonal skills with a customer-centric approach. - Problem-Solving: Strong analytical and problem-solving abilities. - Work Ethic: Ability to work independently and as part of a team with a strong sense of responsibility and attention to detail. - Mobility: Willingness to travel to client sites within Imphal and surrounding areas as required. As a Service Engineer at M/S K.M. Enterprises, your role involves providing expert technical support and after-sales service to clients. This includes diagnosing, repairing, and maintaining a variety of IT products such as computers, printers, and scanners to ensure high customer satisfaction through timely and effective solutions. Key Responsibilities: - Diagnosis and Troubleshooting: Identify and diagnose technical issues with computers, printers, and scanners from various brands like EPSON, CANON, RICOH, HP, Samsung, Lenovo, Prodot, SHARP, etc. - Repair and Maintenance: Perform hands-on repairs, replacements, and routine maintenance of hardware components. - Toner and Ink Refill Services: Efficiently refill ink tanks and toner cartridges for various printer models. - On-site and Remote Support: Provide technical assistance to clients at their locations and remotely as required. - Customer Service: Interact professionally with clients to understand their issues, explain solutions, and ensure satisfaction. - Documentation: Maintain accurate records of service activities, repairs, and parts used. - Product Knowledge: Stay updated on the latest technologies and product specifications for the brands dealt with. - Inventory Management: Assist in managing spare parts and toner supplies to ensure availability for service operations. - Collaboration: Work closely with the sales team to ensure a seamless customer experience from sales to after-sales support. Qualifications: - Education: Diploma or Degree in Computer Hardware, Electronics, IT, or related technical field. - Experience: Proven experience in repairing and servicing computers, printers, and scanners. Networking experience is highly desired. Technical, Soft, and Other Skills Required: - Strong knowledge of computer hardware components and troubleshooting. - Proficiency in diagnosing and repairing various printer technologies (laser, inkjet) and scanner types. - Familiarity with operating systems (Windows, macOS) and common software applications. - Ability to perform toner cartridge refills for different models. - Customer Service Skills: Excellent communication and interpersonal skills with a customer-centric approach. - Problem-Solving: Strong analytical and problem-solving abilities. - Work Ethic: Ability to work independently and as part of a team with a strong sense of responsibility and attention to detail. - Mobility: Willingness to travel to client sites within Imphal and surroundi