Helpdesk Officer

Job Description

As a Helpdesk Officer with German at Wipro Technologies, you will play a crucial role in building and co-managing a strong relationship with our client organization within the energy and utility client industry. Your responsibilities will include:

- Accurately registering problems in the ticket application received via e-mail, phone, or chat
- Ensuring the phone/chat line is open at the beginning of the work program
- Acting as a single point of contact for the customer and providing relevant information to ensure customer satisfaction
- Communicating the problem status and time to resolution to affected personnel, maintaining continuous visibility on the situation/problem
- Ensuring structured and high-quality communication related to open cases
- Creating tickets for the IT support team as necessary

Qualifications required for this role are:
- Advanced English and German language skills (written, reading, and spoken)
- Diploma/degree holder or pursuing Bachelor Degree Courses
- At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk is advantageous
- Strong analytical and problem-solving skills
- Customer-oriented with attention to detail
- Active listening skills combined with excellent written and verbal communication competences

Working with us at Wipro Technologies, you will enjoy benefits such as:
- Competitive salary with a set of attractive social benefits including private pension plan, medical and life insurance, Christmas bonus, and more
- Career growth opportunities with a chance to work for a Top Employer 2024
- Personal development through training programs and extracurricular activities
- Participation in Sustainability and Corporate Social Responsibility projects
- Nice designed and central business office with fruits and coffee provided
- Employee assistance programs, referral schemes, and recognition platforms

Join Wipro Technologies to reinvent your world and be a part of a modern, end-to-end digital transformation partner. We are looking for individuals inspired by reinvention and constant evolution. Come to Wipro to realize your ambitions and be empowered to design your own reinvention. Applications from people with disabilities are explicitly welcome.,