E commerce banking ppt

E commerce banking ppt

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  E-Commerce Submitted by Aakriti Sood Rollno 55 LLB 3 yrs Semester 1
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  E- Commerce  E-Commerceis commonly known as electronic marketing.  It consists of buying and selling goods and services over an electronic system such as the internet.  E-Commerce is the purchasing, selling and exchanging goods and services over computer network or internet through which transactions or terms of sale are performed electronically.
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  Steps involved inE-Commerce Online store Internet marketing Payment solutions Customer or Order management system Shipping Customer support
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  Process of E-Commerce A consumer uses web browser to connect to the home page of a merchant’s website on the Internet.  The consumer browses the catalogue of products featured on the site and select items to purchase. The selected items are placed in an electronic shopping cart.  When the consumer is ready to complete the purchase of selected items, he or she provides a bill-to and ship- to address for purchase and delivery.
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   When thecredit or debit card number is validated and the order is completed at the commerce server site, the merchant’s site displays a receipt confirming the customer’s purchase.  The website then forwards the order to a processing network for payment processing and fulfilment.
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  Some common applicationsrelated to e-commerce  Online shopping and Order tracking  Electronic Tickets  Social- networking  Newsgroups  Online Banking  Teleconferencing  Instant Messaging  Domestic and International Payment Services.
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  Online Banking Online bankingis defined as:  The automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels. Benefits:  Anytime and anywhere banking.  Pay bills online by saving postal services.  Online purchases  Service available: 24x7
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  Types of E-Commerce Business to Business (B2B)  Business to Consumer (B2C)  Business to Employee (B2E)  Consumer to Consumer (C2C)
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  Business-To-Business (B2B)  B2Bstands for Business to Business. It consist of largest forms of E commerce. This model defines that Buyers and sellers are 2 different entities. It is similar to manufacturer issuing goods to the retailer and wholesaler.  Example: Dell deals computers and other associated accessories online but it does not make up all these products. So, to govern to deal with these products, first step is to purchase them from the producers of those products.
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  Business-To-Consumer(B2C)  The basicconcept of this is to sell the product online to the consumers.  B2C is the direct trade between the company and consumers. It provides direct selling through online.  Example: Dell selling me a laptop.
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  Business-To-Employee(B2E)  E-commerce usesa network which allows companies to provide products and services to their employees. Companies uses B2E networks to automate employee-related corporate processes.
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  Consumer-To-Consumer (C2C)  Thereare many sites offering free classifieds, auctions and forums where individuals can buy and sell through online payment systems like PayPal where people can send and receive money online with ease.  Example: e-Bay’s auction service is an example where person to person transaction takes place every day since 1995.  Another examples are Quikr, olx etc.
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  Social Impact By usingelectronic technology through the internet, it achieved:  More competitions, more marketplaces, faster transactions and more advanced technologies.  It made activities between customers and producers more active.
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  Limitations  Unable toexamine products personally.  Not everyone is connected to internet.  There is the possibility of credit card number theft.  Mechanical failures can cause unpredictable effect on total processes.
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  Flipkart Case  On6 October 2014, Flipkart sold products worth Rs 600 Crore in 10 hours in a special one-day event - "The Big Billion Day", claiming they had created e-commerce history, but their reputation for good customer service suffered because of technical problems, and angry reactions on social media from buyers disappointed with the pricing and availability of products. Servers within two hours of the sale being opened and many users complained of landing on error pages and seeing their sale process being interrupted, amid accusations that discounts were offered on inflated prices. A day after its Big Billion Day sale, e-commerce giant Flipkart has sent an apology letter to its customers.
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  Snapdeal Case  Aperson has ordered a Samsung galaxy core 2 via Snapdeal but got a vim bar soap in the box.  Another similar case from snapdeal was, when two huge “Marble Stones” were delivered instead of Apple iphone4S leaving customer disappointed.
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  Conclusion  With thehelp of digital payment solution a normal person can easily merge digital banking with e- commerce as with the help of payment methods which includes solutions like NET BANKING, CREDIT CARD BANKING & DEBIT CARD BANKING. A lay person can buy anything on e-commerce sites like amazon, flipkart, snapdeal etc. which reduces time and money of a person.  A person can choose anything to his needs from a wide variety of products and pay accordingly from a wide variety of payment options.