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Emotions really are an asset
This document provides information about Patricia Clason and her work on emotional intelligence. It contains the following: 1) Contact information for Patricia Clason and her company, Center for Creative Learning, LLC. 2) A series of quotes and facts about gender differences in emotional intelligence, including that women tend to score higher in recognizing emotions in others, and female leaders score even higher than women on average. 3) An overview of key aspects of emotional intelligence, such as self-awareness, self-management, social awareness, and relationship management, and why these skills are important for leadership.
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Emotions really are an asset
- 1. Patricia Clason, RCC Centerfor Creative Learning, LLC 2437 N Booth St. Milwaukee, WI 53212 www.patriciaclason.com Patricia@patriciaclason.com (414) 374-5433 Fx (414) 374-3997 (800) 236-4692
- 3. First predicted in MegaTrends(1988) By John Naisbitt Defined in this book > in 1999 We’re living it now!
- 4. Emotional Intelligence is 60% ofperformance in all jobs. - Emotional Intelligence Quick Book 15% of success is technical knowledge, 85% is people skills. - Carnegie
- 5. (1) EQ ismade of numerous component parts, Females are particularly higher in some – but not all; (2) The largest gap is in the capacity to predict the emotional consequences of actions allowing women to be more strategic with feelings; (3) In key aspects of EQ, women in leadership roles are even further ahead of their male counterparts, suggesting that these differentiators may be essential for females to advance their careers. SixSeconds.org A new analysis of over 24,000 leaders and workers from all over the world shows female leaders, statistically, have an edge in three key areas of people-leadership:
- 6. Fact : Men tendto be better at compartmentalizing their emotions, because they have been taught not to show their emotions Women tend to express their emotions more openly than men, because it has been socially acceptable Women tend to value interpersonal connections/nurturing/rapport Men value action/results/reports
- 7. Fact : Women areslightly better at recognizing emotion in others Women generally score slightly higher in emotional intelligence assessments Women leaders score even higher women in general On overall emotional intelligence, “Ms Average” scores about 1% higher than “Mr Average” - SixSeconds.org
- 9. We allhave intuition ◦ the ability to understand something immediately, without the need for conscious reasoning ◦ a thing that one knows or considers likely from instinctive feeling rather than conscious reasoning
- 10. Attention toemotion / empathic ability ◦ Caregivers of children learn to tune in to the signals that are called intuition, those caregivers are often women ◦ Attention to one’s own emotion TIP: Speak to first to what you think, then what you feel
- 11. Every decision thatevery human being makes is emotionally based. - Antonio Damasio
- 12. Stress Fear Appropriate to the culture Enthusiasm Anger Cooperation “The consequencesof emotional states in the workplace, both behavioral and attitudinal, have substantial significance for individuals, groups, and society” (Weiss, 2002) “Positive emotions in the workplace help employees obtain favorable outcomes including achievement, job enrichment and higher quality social context” (Staw, Sutton, Pelled, 1994) Engagement Optimistic
- 13. What they arereally saying… “I don’t know how and/or don’t want to deal with emotions, so let’s keep it logical, rational and emotionally neutral” Except, of course, when… …I have a great idea, then let’s get enthusiastic and excited! …I’m upset and angry that …(and “the boss” is the only one who gets to be loud and demanding)
- 14. 1. Knowledge ofone’s own emotions The first and most important ability in emotional intelligence is awareness of one’s own emotions - a part of your mind that always pays attention to what you are feeling, whether you are mad, sad, scared or happy.
- 15. 2. Ability tomanage one’s own emotions As a natural result of becoming more emotionally aware, one develops the ability to choose - what to do when feeling a strong emotion - what to feel, appropriate to circumstances So that you have mastery over them instead of their having control over you.
- 18. “Underlying both [optimismand hope] is an outlook psychologists call self- efficacy, the belief that one has mastery over the events of one’s life and can meet challenges as they come up.” Daniel Goleman, Emotional Intelligence
- 19. 3. Ability toself-motivate Delayed gratification Self-discipline Flip sides of the same coin - doing what will create the most pleasure in the long run, as opposed to finding immediately gratification.
- 20. 4. Ability torecognize emotions in others - Empathy Empathy is a combination of observation and intuition. The ability to identify what another person is feeling without having to be told - picking up on another’s mood, etc.
- 21. 5. Ability tohandle relationships Responding appropriately to the emotions of others – without getting hooked into their drama! Affecting emotions in others – motivation and inspiration
- 22. Visionary Coaching Affiliative Democratic Pacesetting Commanding P 59
- 23. Coaching ◦ Connects whata person wants with the organization’s goals ◦ Highly positive impact ◦ Use to help an employee improve performance by building long term capabilities – SELF EFFICACY ◦ Developing Others, Empathy and Emotional Self Awareness and Communication Skills are the key competencies P 59
- 24. Transactional Transformational Cognition ◦Rational, logical thinking, report ◦ Extrinsic rewards ◦ Execution ◦ Reactive ◦ Disciplinary power, goals Evocation – framing and mobilizing emotion ◦ Relationship, rapport and intuition ◦ Intrinsic rewards, values ◦ Innovation ◦ Proactive ◦ Vision, team building, collaboration
- 25. The strongestindicator of engagement is discretionary action People take discretionary action when they are passionate about their work and vision Find the sweet spot where their personal vision and professional values align with your corporation vision and values ProfessionalPersonal Corporate
- 26. Be authenticwith your emotions ◦ Be aware of what you are feeling ◦ Feel safe with all of your own emotions ◦ Make sure that what you think and feel is congruent with what you say and do ◦ Express your emotions safely and appropriately ◦ This allows others to feel emotional safety RESULT = Trust
- 27. Other competencies inwhich women outperformed men are ◦ coaching and mentoring ◦ Influence ◦ inspirational leadership ◦ conflict management ◦ organizational awareness ◦ adaptability ◦ teamwork ◦ achievement orientation Korn Ferry ESCI Research, 2015 55,000 professionals across 90 countries
- 28. Know yourown emotions Manage your emotions Maintain your self-motivation Develop strong communication and conflict management skills Learn to recognize other’s emotions accurately and have empathy Manage relationships wisely – use your people skills to create collaboration Choose your leadership style, and be versatile Be authentic – create safety and trust Be a continuous learner –Emotional Intelligence is the #1 leadership skill!!
- 29. The bottom lineis that as the value of emotional intelligence continues to be recognized, females have an important opportunity for creating added value and building workplaces where people thrive. Joshua Freedman, COO Six Seconds
- 30. “Emotional Intelligence isthe ability to sense, understand and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.” - Dr. Robert Cooper, Executive EQ: Emotional Intelligence in Leadership and Organizations Put EQ to work for YOU!
- 31. For a copyof this ppt, resource list and the ebook 55 Suggestions for Increasing Emotional Intelligence Send an email to: patricia@patriciaclason.com
- 32. Frontal Lobe Thalamus Amygdala Occipital Lobe (visualcortex) The Brain P 4
- 33. Frontal Lobe Thalamus Amygdala Occipital Lobe (visualcortex) The Brain Thalamus Occipital Lobe (visual cortex) Frontal Lobe
- 34. Frontal Lobe Thalamus Amygdala Occipital Lobe (visualcortex) The Brain Out to lunch Hijacked
- 35. This just in…. Researchnow says we process 400 billion bits of information per second – however we are only aware of 2,000 bits of information at any given time. The Reticular Activation System processes data 500,000 times faster than the word thoughts you think. You are consciously aware of so little!
- 36. If you goto the balcony, what do you see? What can you do differently? P 6 Deep Breath Change State Be Present Change the Pattern
- 37.