LUSAKA, September 4th, 2026 – The Secretary to the Cabinet, Mr Patrick Kangwa, has directed all Government institutions to prioritise the adoption and utilisation of the Smart Office Platform in their operations. He instructed the National Coordinator to submit a report to his office by October month-end on the progress of onboarding public institutions onto the platform.

“Ministries, Provinces, Spending Agencies, State-Owned Enterprises, and other public institutions are directed to work closely with the Smart Zambia Institute to accelerate the implementation of Smart Office and related digital government solutions,” Mr. Kangwa stated.

Mr Kangwa said this when he commissioned and handed over the Smart Office Platform to the Zambia Airports Corporation Limited (ZACL), marking a significant milestone in the nation’s digital transformation agenda in Lusaka today.

He said the Smart Office Platform is a flagship digital government solution designed to transform how public institutions conduct business, manage records, process workflows, and provide services.

Mr Kangwa emphasised that digital transformation is not merely an option but a strategic imperative for achieving sustainable national development and improving service delivery to citizens. He noted that the platform supports Government’s vision of establishing a paperless government by digitising business processes and reducing reliance on manual systems.

He commended the Ministry of Transport and Logistics, ZACL, and the SMART Zambia Institute for their dedication to advancing the digital transformation agenda.

And National Coordinator for the SMART Zambia Institute, Mr Percy Chinyama, stated that the Smart Office Platform will facilitate seamless workflow automation and enhance both internal and external operational communication, thereby improving productivity and decision-making across the organisation.

Mr Chinyama highlighted that the platform offers numerous benefits, including transformation from manual filing systems to secure electronic records management, promotion of paperless governance, enhanced efficiency and effectiveness in service delivery, improved transparency and accountability through digital process management, strengthened data security, and enhanced communication and collaboration across Government institutions.

The National Coordinator further noted that the Corporation stands to realise significant operational cost savings through reduced expenditure on stationery, printing services, physical file storage, and manual records management processes.

Speaking at the same event, Acting Permanent Secretary for the Public Service Management Division, Mr Daniel Kalebaila and Permanent Secretary for the Ministry of Transport and Logistics, Mr Frederick Mwalusaka, commended SMART Zambia Institute for enabling digitisation and rolling out Smart Office in the public service.

Meanwhile, Zambia Airports Corporation Limited Managing Director, Mr Urvesh Desai, stated that ZACL is honoured to be the first State-Owned Enterprise to be onboarded onto the Smart Office Management System.

Mr Desai acknowledged that this distinction carries both an opportunity and a responsibility to demonstrate the value of digital transformation and establish a credible model for other State-Owned Enterprises to learn from.

“ZACL commits to providing leadership through successful implementation, measurable results, and the responsible use of technology. We stand ready to work with the Government and SMART Zambia Institute to demonstrate how digital transformation can strengthen institutional performance and improve service delivery to the people of Zambia,” Mr Desai stated.

The Managing Director confirmed that one hundred percent of head office staff have been trained, with four hundred and six more employees at other stations scheduled for training by the end of November 2026.

Mr Desai urged all members of staff to embrace the change, take ownership of the system, and use it responsibly and consistently.

The commissioning of the Smart Office Platform at ZACL signals a new dawn for public service efficiency in Zambia, reinforcing the Government’s unwavering commitment to leveraging technology for improved governance and citizen-centric service delivery.

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