AMR

I would like to thank the three gentlemen EMTs who brought me to St. Rose Dominican Hospital San Martin Campus on 11/11/2024 at around 9:30 pm as I had very high blood pressure and some chest discomfort. They were polite and respectful. They worked as a team to make an open line on my left arm as the ambulance was moving. That was not an easy thing to do. As we got to the hospital, they made sure I was well taken care of and didn't leave until I was given a room. I regret that I forgot to ask for their names.

I could feel their concern and dedication to their job. These are the kind of people we should have in an emergency. Very reliable and responsible EMTs.

Where to begin. Customer service is non-existent. Any questioning of AMR's billing practices is met with "file an appeal with Medicare." There was no reasoning with the two customer service people I spoke with. As soon as I hung up the phone, I received an email stating my account was in Collections. I had received the first and only bill two days earlier. Suddenly, it's in Collections. If you have an alternative to AMR, call that provider. Run, don't walk, away from AMR.

My now deceased homeless brother was suffering from a heart attack. He called 9-11 and AMR showed up. About 10pm on a hot July night at the RTC in Las Vegas, my brother laid on the sidewalk clinging to life as an EMT proceeds to ask him if he's faking so he can get out of the heat. DISGUSTING! Who are they to justify treating someone like that? Your job is to take care of the sick not make assumptions because of their situation, something outside of their control. Do Better! One day that will be someone YOU LOVE.

I was recently moved from a Dr's office to a hospital approx 300 YARDS away.
I know AMR has costs to cover but wait till I tell you what they charged my insurance company.

$1,210.61 !!!!!!!!!!!!!!!!!!

That works out to about $4/YARD

My portion of the invoice is $240 which I thought was outrageous before I saw what they charged the Insurance company.

I guess thier MO is if you need an ambulance you are not going to haggle over price.

Good work if you can get it!!!!

Billing customer service very rude they are not using all sources of insurance. Not properly utilizing insurance correctly. They only do well on taking you to hospital

The worst service I have ever received anywhere. My daughter called 911 because I was having a stroke (although we didn't know it at the time). I couldn't move and couldn't stop vomiting. The AMR guy told me to get up or they were going to leave me there. Thank God for the firefighters, who got me onto the stretcher and TRIED to stop the vomiting. When I got into the ambulance, the AMR guy told me to take a barf bag so I didn't vomit on him. I was already humiliated to be in such a state and this man showed absolutely NO compassion.

I keep receiving collection calls from American Medical Response a few times a week even though it was my Veteran father who had the ambulance ride. All AMR needs to do is contact the VA and submit the correct forms for the VA to process the bill and send payment. One would think it would be a pretty simple procedure for an estimated 1.53 Billion Dollar company, right??! Hell No!
I have explained the situation multiple times to the non-english and limited english speaking international collection agents and have asked to be removed from their list to no avail. I just got off the phone with AMR's finance and collection department, who were unable to locate any file associated with my phone number or my Father's information!
They suggested I contact the collection agency and maybe they could resolve the dispute. How infuriating that a billion dollar company doesn't even have the ability to locate and manage their own invoices!

AMR- No Mercy Ambulance Service

These are the type of people that really help me . Love the crews at amr. Very helpful and informative!

Eva and her trainee responded very quickly when my husband fell and broke his hip. They were very professional, and courteous, reassuring us that my husband would be well taken care of during his journey to the hospital on September 4, 2022. Eva even came in to check on him in the Emergency Room, after transporting another patient! Her caring attitude was very much appreciated during this difficult time.
Sandy Hughes

I drove myself 14 miles to Urgent Care due to shortness of breath. While I was there, a nurse determined I needed to go to the hospital. She took it upon herself to call for an ambulance for the 4 mile ride. AMR arrived and drove me the four mile ride, which I could have easily driven myself. I was not in any way critical and had just driven 14 miles. For this, this corrupt company billed me $250 in addition to billing my insurance also. I wrote them two letters of dispute which they have obviously not bothered to read or reply. They have now turned me over to collections. I don't give a rats ass, I will never pay them a penny. The next time I saw my doctor I told him about the incident. Even he said I could have taken Uber for 20 bucks. I'm kinda pissed at my Medicare provider also for negotiating with AMR in bad faith for their patients.