Costco Tire Center

easy to make appointment; when dropping off your car, make sure you stand in the left side when you enter the tire department at Iwilei. car was finished in 90 min. went to Chungs alignment on Dillingham the next day. Tires were original and was time to change them after five years. Good value at Costco when there's a sale.

NIGHTMARE!!!!!! Total waste of time and the staff have no respect for your time or sense of urgency whatsoever

- Long line with or without an item - 30 minutes+
- 3.5 hours wait to replace 2 tires
- No stock of tires on hand
- They say to walk in but don't accept walk ins or don't have stock of anything you need!

A good deal, yes.
Free tire rotation with tire purchase, yes.
Service, beyond slow.
Tire rotation 2 hours, to pick up my keys in line it took TWENTY FIVE minutes! HOW?
Why???? Even though there's a separate line for purchases and pick up/drop off it's the slowest line in the universe.
I just need the keys and there's a wait. It's ridiculous. Yes, I'm aware of the wait, but just let us drop off and pick up quickly. It shouldn't be like this.
The worse part is they left me car a messed and stained my chair

Ordered and paid for four new tires at Costco Tire Center (CTC) Iwilei.

I was scheduled a date and time to bring in my car into CTC for the removal of the old tires and placement of the new tires.

We showed up a little earlier than the 12:30 pm appointment time by @5 min. We waited in an appointment line for a very long time. Only two employees at the front service area. There was one person ahead of me. The person in front of me was called up @20 minutes later. Then I continued to wait. There was also a second long line of people waiting to buy batteries or schedule service.

Just as I thought it was my turn, as the employee Spencer, called out "appointment ", he walks behind me and takes a guy, telling me, oh he had an emergency?!? What? It's been over 40 minutes already. I had no say. The guy got helped before me.

Many of the customers were getting upset at the long wait time. I looked at Yelp reviews and of course the wait time and slow service is a top complaint here.

Long story short, I finally see an employee and they can't find my purchased tires?!?! It's way past 1 pm and the employee tries to get me to agree put on my spare tire and then come back much later... weeks later. I was told he would need to reorder my tires. I was already upset by the situation and asked to see the manager Brian or Ryan. I never saw him lol. I was told I couldn't get the tires. Mind you, I was shown and informed by the employee that there was a same set of 4 tires that were at the location, but unavailable to me, because it was marked for another customer who had purchased it several days after my purchase. I'm holding back at this point and I ask the employee who has been assisting me and disappearing intermittently throughout interaction, who else can I see.

I'm informed that I can ask to see the store manager Shelly. She is in the main warehouse of Costco. I ask him to call Shelly. I asked Spencer if he will be available to talk to her, and he informed me that he had to go to lunch.

Well, the short end of this story is that the manager got my tires installed today. Thank you Shelly.

This was a debacle. The CTC needs to be reviewed by the higher ups. New protocols are needed. There are many reviews regarding similar issues I encountered here at CTC.

Costco tire Center Service: 0/5 stars
Store manager Shelly service 5/5 stars
Ambiance: 1/5 small area to stand in lines for service. There are no chairs for anyone to sit down during the extreme wait times. The smell of tires are pungent throughout the place.
Quality: unknown. Need to test the tires out.
Value: 3/5 stars. It costs over $900 for 4 tires and service here.

Suggestion: Implement a number system where you call people's cell when you are ready to serve them. That way, the customer may sit outside in the open air. CTC needs a better appointment system and tire purchase and marking system to ensure that the buyer's purchase is not mislabeled, or misplaced or ??? to prevent whatever happened to my purchased tires.

I think I've seen grass grow faster...

Not trying to be mean but I also am not exaggerating. Like many other customers, we waited for over 30 minutes for a few minute-battery transaction.

But you know what's sad? If you want a decently priced battery, you have no choice. And they know it. Which is why they don't improve services, processes and customer service. Simple and true.

I mean, sure we could go elsewhere, but it doesn't come with the guarantee and benefits at that price. If there is another place that does, share the scoops lol

Anyways, no further justification is needed for one star. But just thought I'd leave another review so that other people out there know that they're not the only ones who see what's going on here.

Service was great. The staff were great. Spencer helped me more than once. However, they're understaffed and I kinda feel bad for them because they're running around like chickens without heads! The staff really tried their best to help all the customers but the line just kept growing longer and longer with the limited staff. I hope they hire more people.

Don't trust their time estimate. First time here I was able to get my tire fixed in 1.5 hours. Second time here to get all 4 replaced, I was quoted a 3 hour wait, but it ended up being 7 hours. Good thing I took a Lyft home.

You can't beat Costco tires prices. I also got it when there's a deal going on. $750 for 4 all-season tires for a regular small SUV. I'm not sure how Sam's prices compare to theirs...

Anything wrong with the tires down the road, you can bring your car to Costco but good luck getting a spot. Maybe try early in the morning on a weekday?

This Costco is always like a zoo. So just have the right expectations.

If I can give a zero, I would. What's the point of making an appointment if you're standing in line for 30mins to get your car checked in, 2 hours for a tire rotation, and another 30-45mins to check out your car.......

tip #1: order your tires online

tip #2: make your appointment online

tip #3: if appointments are unavailable go at least 45 min before opening. if you are one of the first 4 people, they will take you.

follow these simple tips and remember never walk into the tire center without an appointment unless you are waiting early before opening and one of the first 4 in line.

do this and you will have a decent experience

Be prepared to stand in line for a long time if there's more than 1 or 2 people ahead of you. I was 6th in line and have been here for over an hour. Each person takes at least 15-20 mins to check out and there's only 2 people behind the register. All I needed to do was buy a battery for my car. Costco really enjoys making their customers wait in ridiculously long lines.
I will say the workers are very nice but stressed out. I feel bad for them and all the elderly people standing in line for more than an hour.

-5 STARS! DO EVERYTHING ONLINE. Went in @9am to try and get 4 new tires for my sedan. Waited about an hour to see the next available tech, in this case was Spencer. He then tired to help me and the person on the reg next to him at the same time for the next 15mins.

I last had Michelin tires, but he said was discontinued. Then I asked if he had any BF tires, he said let me check and said no more. BUT was on sale and said he would try ordering them. He quoted me about $630. When he got on the phone the first time, the person on the other side said no more, BUT had the next one up for about $700. I said ok and order them. While waiting to confirm, the person next to us was having trouble getting the order done so Spencer was trying to multitask. Maybe 5 mins of that and he finally hung up the phone and tried calling again, BUT this time he didn't get to speak to anyone AND WHILE on this second call was still helping the person next to us.

Ultimately, he said the ordering system is down, the quotes he gave me were for the Bridgestone tires and not the BFs I asked for, gave me a part number and told me to order the tires online myself. REALLY? I waited 75mins to hear that? Costco needs to do something about this in-person center, they just lost another customer! Pau!