Costco Tire Center

Female counter employee checked and answered my inquiry regarding age of the Bridgestone tires before purchasing on 10/23/24. I was assured the Toyota tire sensors (about 2 yrs. old) would not be replaced unless requested.

On 10/25, set up appt for 10/29. Advised lug nuts were swollen during installation and declined option of purchasing since I already had 10 lug nuts from Toyota but forgot to bring them. I use genuine Toyota/Denso OEM parts.

Rescheduled installation for next day, 10/30. Chad (manager), contacted me advising issue with three tires that had a bump/bulge on the inside (manufacturing defect) and was ordering replacement tires. Glad he caught this before I arrived. Rescheduled for 11/25.

Chad explained the issue he found with the defective tires when I arrived, then said it would be about a 1-1/2 hr. wait to complete the installation. An hour later, I missed his call. Upon noticing, quickly finished and paid. Another tech backed my car out so I could load with my purchases and leave.

Mahalo to the Costco Tire team and Chad for his efficiency and taking good care of the customer.

I purchased a set of tires for island beater about a year ago. Have had no complaints.
This time I walked in on a Sunday morning after running over a utility knife in the Costco parking lot.
I easily ordered my tires on Sunday and made my appointment for Thursday evening. After multiple attempts to get ahold of someone was told my tires were delivered that day and to keep my evening appointment.
Mitch and Randall were great accommodating me. My three old tires weren't but 2 months old and needed to be loaded into my SUV as spares.
Definitely recommend tires from Costco and I plead the manager of each Costco over staff the tire dept

Bought my tires from Kapolei Costco. When I have any issues, I just make an appt online. I got an appt for the very next day at 2 pm. I dropped off my car at 10 am. They managed to have my tire checked and repaired for FREE within 2 hours..easy!!
Just drop off your car and keys... they will call you up when your car is done...no hassle!

Walked up to inquire about tires. I'm a young ignorant girl who has little knowledge about cars and has never bought tires before; so after some research, Costco seemed like the place to go. When I came up, the employee working the counter was chatting with friends/family. I wasn't in a rush, but neither was he apparently; actually, I felt like I was intruding on their conversation. Another customer came up and cut in front of me to wait by the counter, and I mean whatever lol, he was there to pick up his car anyway. After the employee was done conversing with his family, he helped the guy who went in front of me get his car, and then there was me. We made eye contact and it looked like he was beginning to walk away. Wtf? I had to assert myself to get him to acknowledge me, and I politely asked him if I could buy tires here.
"What size." he says, like this was the most annoying question he's ever been asked in his life.
In retrospect, my question may have been stupid, but again, I'm ignorant and have no idea what I'm doing since this is my first time buying tires (my bad for not having more experience with this, but how often to people buy tires anyway?)
I showed him a screenshot of the tires I was looking for.
"You have to buy those online. They're the same price online." Okay? Lol. I don't care about the price, I was just trying to figure out what the process was for buying tires and then scheduling an installation.
Every time he answered one of my questions, it was like he was trying to walk away to escape my presence. I guess he had better things to do than to help an idiot like me.
I started off to ask more, and then he actually explained what the process was, but his demeanor made it seem like I ruined his entire night by just existing and needing new tires. It's not like I expected to be waited on my hand and foot, but damn, it would kill you to have a shred of customer service, it seems. It wasn't even busy. Pretty disappointing; if you can't even be bothered to answer a few simple questions, why would I trust you with my car?

Couldn't fix a punctured tire , they don't want to take walk ins, they wanted me to make an appointment to come back in two days, even though I explained I have work early morning the next day, just a big no can do for them, I think that guy in the front desk just don't want to do work and ready to go home ,one lazy paka, common man it's emergency EMERGENCY. No more customer service at all

Tire installation 15 February 2021 (President's Day)

I knew I needed new tires but I'm no professional so I waited til I had my car serviced to have my tires checked by professionals who told me yes, I would need to change my tires soon. That location gave me a quote but suggested that I check Costco first since it may be cheaper, so I did.

That same day I went into the nearest Costco and headed straight for their tire center. There was only one person ahead of me on this occasion. They did not have the tire size I needed but informed me that if I ordered online, the tires would be shipped to the Costco Location of my choice and then I'd be notified when the tires arrived so I can schedule installation. 

I am a huge procrastinator so it took me a couple days before I eventually went online at Costco.com to check for tires. Luckily for me, Costco had deals on tires that included free shipping *AND* installation included in the price I was paying. That was a $300 difference from what I was quoted at a local dealership/service department.
HOW FRIGGING LUCKY AM I? I GUESS PROCRASTINATING IS NOT SO BAD AFTERALL!! :)

I placed my order online on 4 February 2021. On 15 February, I received an email notification that my tires were at the local Costco. The email was sent that same day so I decided to go in person since I was off work (& since noone ever answers their phone) to check if any same-day appointments were available. I arrived to the tire center about 11am, I had to wait at least 10 minutes since the employee went to the back to help someone else; the female was busy with another customer. When he came back, he checked my tire order to ensure they were indeed there, and then I was offered a 3pm appointment, which I took. I left, did a few errands, then returned in time for my appointment.

When I got back, I turned in my car keys, showed the rep my Costco card, and then spent the next 45 minutes shopping while my tires were being replaced. After shopping, I returned to the tire center; they were not done yet but informed me that my car was almost ready. I probably waited another 10 minutes (they did estimate an hour total to complete).

Completed the employee had me check out. I was expecting some additional fees for service or disposing of old tires but there was no additional charges. Yippee!! She handed me my paperwork and I walked outside where I waited a few more minutes before theh pulled my car out (it was still in the bay). Once I was done packing away my items, off I went with my brand new tires!

A few days later I noticed the sticker they placed in my windshield. On the sticker it notes the tire pressure but there was also a note that advises drivers to return after driving 25 miles to have the torque rechecked. I didn't know I had to do that since noone notified me. Luckily I read that and returned. I went back inside to the tire center but the female employee told me next time I could just pull up to the bay and informed them why I was there.

Overall, I am satisfied with the tires I purchased at Costco.com and with the service I received at the Kapolei Costco Tire Center.

Very professional and very efficient. Highly recommend this place for all
of your tire needs!

I have been coming heare for all my tires and automotive battery needs. Ex wcellent r rash services and warranty.a
I bought new tires special ordered and it came in. I was told to make appointment for installation online, but lucky for me, they accept walk-in's, on a first come basis. Anyway, I made an appointment online and it was far in advance, so I called and asked if they had openings sooner. They said to bring it in on Sunday at 1pm. Next day, I brought it in early around 1030ish and left my car there. Just before noon, I received a call that my car was ready. I was impressed on the quick turn around.
They also have reminders for 25 miles torque check on tires bolts. There's other places to do tires, but Costco is my shop. If you in need of tires, this place is the place for all your tire needs.

Probably my 3rd set from this same shop, in the past the experiences were typical...no issues, just a simple transaction. This time the person at the counter who did my check-in and out was very efficient like to the point I think I had my name on my shirt as I walked up both times. It was weird but made the painful purchase of tires...just simply fantastic. Kesh was the name as the sales person.

This isn't my first time here as I've purchased tires from Costco's before. The last time I did, we could walk in and wait. I didn't know the policy changed at Kapolei. It's by appointment only.

In any case I came on a Wednesday night not thinking that so would a bunch of other people. Ok not a problem waited about 20 minutes or so then was told "sorry appointments only". Ok, purchased the tires and made an appointment for Friday at 12n. As instructed please check-in 15 minutes prior...got it..see you on Friday.

Well...it's Friday I'm here as instructed and there's a line going 5 deep. Nervously checking my watch, I step up to the counter and it's 1222p. It took me 37 minutes waiting in line to drop off my car.

I'm not blaming the techs behind the counter at all, I am hoping someone from Costco's management see's this and makes changes to their staffing. I find it really difficult to believe you cannot get more people at the front counter to assist customers more expeditiously.

Here's a suggestion: perhaps provide those who have an appointment a designated area to check in so our cars can be worked on. Then maybe add 2 other bodies (1) to check in the customers and another one to go outside to actually check the existing tires on the car?

It's no sense getting upset at the people who are actually working the line, however there is something to be said of the those that make their schedules.

Mahalo for listening!