Kroger

I have been shopping at this location for decades. I am usually content with this location, but have been irritated with them for a couple of months now, and for 2 reasons;
1) The self checkout further away from the entrance continually malfunctions. Every few items scanned, the machine decides it has to call an attendant. You then have to wait for an attendant to come over and cancel it out. Very annoying doing this every 3 items scanned. It has been like this for many weeks without having gotten fixed. This is unacceptable.
2) My preferred prepackaged salad is shelved right next to the organic vegetable case, which has a faulty sprinkler head that often gets the packaged salads soaking wet. Often, I'll pick one that looks dry, but after a couple of days, the salad is slimy and gross.

When something is broken at a retail outlet, and gets left broken for several weeks or months, that gives the impression to me, your customer, that nobody cares, that the store is very poorly managed. I really hope corporate or a high level manager from there is reading this, and does something about it.

The Kroger's on Dixie has a great selection and great prices. Staff are always very helpful and friendly!

Watch out when you grab stuff on "sale" sometimes it's only for a digital coupon which is pretty scummy cause a big yellow sale tag with a lower price is gonna grab your attention but the small letters saying you have to have a coupon for it probably won't

Gas station a fckin joke they want to DOULBE charge me then deny it. Customer service is shitty like always too not help at all

Food and service sucks nasty people never take my cat food and no toilet paper so fuck people again

Are the shelf prices ever right?! I have to go to customer service almost every time I shop at this Kroger. When I ask for the correct price (usually because someone didn't do their job and pull the tag), I get a lovely dose of attitude. Managements bad demeanor definitely is reflected on their employees as well. The only reason I continue to shop here is it is so close to my house.

Carleatha is a very good employee, it's a shame all employees can't be like her , I bet it was the way she was raised , very good perso

This Kroger location gets the award for the nicest Clicklist staff ever! I cannot tell you how accommodating and friendly they have been despite the risks involved with their job. It has been a huge relief to me to have the ability to avoid going inside of grocery stores during the past few months and I am always greeted with friendly faces. I am super appreciative!

There are some really nice Kroger stores out there. This is not one of them. It's an understaffed, poorly run, dump of a grocery store. I originally went to this one to avoid the parking lot chaos of the Grand Blanc location, but I will take that over this place any day.

Your bad experience starts with the pothole-ridden parking lot and doesn't get better inside. The aisles are littered with towers of boxes of stock waiting to be shelved. When you try to dodge those, you are walking over debris on the floor or running into surly employees who don't move out of the way or even acknowledge you.

They expect 98% of their customers to use the self checkout, so God forbid you get in line for an actual cashier. You. Will. Wait. Forever. And maybe get to bag your own groceries (who am I kidding, you are almost certain to bag your own groceries.)

Highly recommend going to Meijer or even the Grand Blanc Kroger over this mess.

I was disappointed when again today, for the 4th time
our pick-up order was more than 90 minutes late. I have a special needs child and anything that slightly offsets her schedule causes an evening long meltdown, but nobody cares.

As a business you have more than 24 hour notice on these orders to make sure you're staffed adequately. Your little courtesy call isn't good enough. I've been in the parking lot for 10 minutes and there has been no movement on pickup orders and no parking spaces are open to even check in.

Why make an appointment if the business can't even bother to adhere to the slot? There's no acceptable excuse.

Update: we were told to come at 4:30 despite our 3:00 pickup time. It's currently 4:55 and no progress.