Generative AI-Powered Support
Generative AI-powered support systems excel in creating dynamic and context-aware conversations. Unlike traditional rule-based systems, generative AI can understand the nuances of human language, allowing it to respond more naturally and accurately. This capability enables the AI to grasp the context of a user’s query, providing personalized and relevant answers. For instance, if a user asks about resetting a password, the AI can guide them through the process step-by-step, considering their specific situation and previous interactions.
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