Zenn / Privacy

Privacy policy

Last updated 4 November 2026

Zenn is run from Sydney, Australia. This policy explains what we collect when you use zenn.com, why, and what you can ask us to do with it. We follow the Australian Privacy Principles, and we respect the privacy rights you have where you live, including in the UK, the EU and California. Questions or requests: [email protected].

The short version: we collect only what we need to make your brand and run the site, we never sell your information, and you can ask us to delete it at any time.

What we collect

  • Your brand details. Your business name, industry, the styles and colours you pick, what you tell us about your business, and the details you add to your designs (such as a name, job title, phone, email, address and website), plus the logo and designs you make and any photos you upload.
  • Your email address, if you save your brand, make an account, buy something or send us feedback. If you make an account, we also keep your password, scrambled so that no one, including us, can read it.
  • Purchases. What you bought, when, the amount and your subscription status. Stripe handles the payment itself; we never see or store your card number.
  • How you use the site. Pages visited, how far you get in making a brand, the type of device and browser, and roughly where you are (country), through Google Analytics and our own simple counters.
  • Technical information, such as your IP address, used briefly to stop abuse (for example, limiting how many brands one connection can make in an hour). We keep these counters for no more than a day.
  • Feedback and messages you send us, with the page you were on.
  • Shared shortlists. If you use “Ask friends”, the logos you share and the votes and likes people give them, plus any note and name a friend chooses to add (only the person who shared the logos can read the notes). We don’t otherwise record who voted, only a scrambled code so each person gets one vote.

Why we use it

  • To make your logo and brand kit, save it, and let you come back to it.
  • To take payment, give you your files and manage your subscription.
  • To email you things you’ve asked for: your saved brand link, sign-in links, receipts, and replies to your messages. We don’t send marketing emails unless you’ve agreed to them, and every one has a way to stop them.
  • To understand how people use Zenn so we can improve it, and to keep the site safe and working.

Who helps us run Zenn

We use a small number of trusted services. Each one gets only what it needs to do its job:

  • Cloudflare hosts the site and stores your brands and account (in its Asia-Pacific data centres).
  • Stripe processes payments and subscriptions.
  • Resend and Zoho send and receive our emails.
  • Google Analytics tells us how the site is used, using cookies.
  • Anthropic (the company behind Claude) writes the words for your brand kit and suggests business names. We send it your business name, industry and what you’ve told us about your business, and nothing else. Anthropic doesn’t use it to train its AI models.
  • Unsplash provides some of the photos. We search it for your industry; it doesn’t receive your personal details.

Some of these services are based outside Australia, mainly in the United States, so your information may be stored or processed there. We choose services that protect it to a standard similar to Australian law. We never sell or rent your information, and we don’t share it with anyone else unless the law requires it.

Cookies and browser storage

We use a cookie to keep you signed in, and your browser’s own storage to remember your work in progress (such as your shortlist and shared links). Google Analytics sets its own cookies to count visits. You can block or clear cookies in your browser; Zenn still works, though you’ll need to sign in again and may lose unsaved work.

How long we keep it

We keep your saved brands, account and purchase records while you use Zenn. If you ask us to delete your account or a brand, we’ll do so within 30 days, except for purchase records we must keep for tax and accounting (usually 5 to 7 years). Brands that were never saved and have had no activity for 12 months may be deleted.

Your choices and rights

You can ask us to show you the information we hold about you, correct it, delete it, or send you a copy. Email [email protected] from the address you used with Zenn and we’ll reply within 30 days. We may need to check it’s really you first.

If you’re unhappy with how we’ve handled your information, please tell us and we’ll try to put it right. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au), or to the privacy regulator where you live.

Keeping it safe

Your information is sent over encrypted connections, passwords are scrambled, saved brand links use long random keys, and customer records are open only to Zenn. No system is perfectly secure, but if something ever went wrong that put your information at risk, we’d tell you and the regulator as the law requires.

Children

Zenn is made for businesses and isn’t meant for children under 16.

Changes

If we change this policy, we’ll update the date at the top. If a change matters, we’ll tell customers by email before it takes effect.