Novotel Melbourne on Collins 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 6,740 أراء

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Novotel Melbourne on Collins - Image 1
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Novotel Melbourne on Collins - Image 4
270 Collins Street, 3000 MELBOURNE, Australia

الوصف

خدمات الفندق الإضافية

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • Lane Restaurant & Bar open for breakfast, lunch & dinner

  • Indoor heated swimming pool & fitness centre

  • Free Wi-Fi for ALL guests

  • PLEASE NOTE: Collins Arcade shopping centre is currently undergoing a refurbishment.

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موقع الفندق

Novotel Melbourne on Collins

270 Collins Street
3000 MELBOURNE
Australia

نظام تحديد المواقع العالمي (GPS):-37.815963, 144.964961

الهاتف
فاكس +61 3 9667 5805

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  6,740 أراء

تقييم TripAdvisor  4.1/5  5,295 أراء

As a loyal Accor member I was shocked by the state of this hotel

ملاحظة Tripadvisor 2.0/5

Zoe G تقييم TripAdvisor المعتمد

As a long-time loyal Gold member of Accor I’ve come to expect a certain level of service and reliability—but my most recent stay was a real shock. From the moment I arrived, things felt off. Check-in was incredibly slow and staff not particularly friendly. This could be due to lack of staff and the place been busy so that is understandable. What really surprised me was that the lift was still out of order—the same lift that was broken during my last stay six months ago. How can such a major issue go unresolved for that long? Surely, it doesn't keep breaking down? Another issues was that my room wasn’t serviced every day during the stay. nce day we were out all day and came back at night to find it was still unserviced. We had to call down to reception just to get basic supplies, and even then, the response was slow and indifferent. I’ve always chosen this hotel because of the consistent quality and service, but this experience was far from what I expect as a loyal guest. It pains me to say this, but unless significant improvements are made, I’ll have to reconsider where I stay in the future. For people looking to stay, I would recommend somewhere else in the CBD just as I have done for my last visit. In fact, I have recently just booked for another work trip and have totally bypassed the Novotel. Interestingly, I never received an email from Accor asking to rate my stay so they may also be aware of the issues.

Dear Zoe, Thank you for taking the time to share your detailed feedback about your recent stay. We sincerely apologise that your stay did not meet your expectations. As a valued ALL member, your comfort and satisfaction are paramount to us. We take full responsibility for the maintenance matters and housekeeping inconsistencies you encountered. Our team is available round the clock to address any requirements during your stay, and we would have welcomed the opportunity to resolve these matters promptly while you were with us. Your feedback helps us maintain our standards, and we assure you that your comments have been shared with our operations team. We hope you will give us another opportunity to serve you better in future. Best regards, Andrew Maynard, General Manager

No working wifi

ملاحظة Tripadvisor 2.0/5

John S تقييم TripAdvisor المعتمد

Good location, spacious room. Wifi basically does not work, even after calling to reception twice on it. Room is not clean, stains on table. Lot of moisture damages in the bathroom. Electric sockets only on one side of the bed. Overall quite disapointing exeprience.

Dear John, We appreciate you taking the time to share your feedback with us. We are delighted to read that our accommodation met your requirements in terms of space. We sincerely apologise that your stay did not fully meet your expectations. Our maintenance team has been notified about the washroom concerns. We regret the internet connectivity challenges you encountered, our team remains available around the clock to assist with any technical matters. The housekeeping oversight does not reflect our standards, and our staff is always ready to address such situations promptly. Finally, we are pleased that you found our central position in Melbourne's CBD to your satisfaction. We hope to welcome you back for a more satisfying experience. Best regards, Andrew Maynard, General Manager

Crap crap, crap & crap.

ملاحظة Tripadvisor 2.0/5

Michael K تقييم TripAdvisor المعتمد

Lifts broken down. Do not go here- run as fast as you can. Witnessed elderly on canes climbing stairs, kids carrying baggage, my wife had a new knee, couple o travelled with has. Damaged back from work injury and NOBODY cared Staff no idea, staff didn’t want to know about it, 3 levels, ground to reception! Yes 2 lifts out- and interest t get a service out. 100% of lifts to reception broken. Ongoing issues with lifts for many months- do not go here. Loyal member for years, never again/ run away. This place is crap!

Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry that your stay did not meet your expectations. The situation you encountered with the lifts was highly unusual, and we sincerely regret any inconvenience this caused to you and your fellow guests. Our maintenance team works diligently to ensure all facilities remain operational, and our staff members are always available to provide immediate assistance and alternative arrangements when needed. Your comfort and satisfaction are paramount to us, which is why we have procedures in place to address any facility-related matters promptly. We value your loyalty as a member and would welcome the opportunity to restore your confidence in our services. We hope you will give us another chance to deliver the experience you deserve. Best regards, Andrew Maynard, General Manager

Satisfactory Stay

ملاحظة Tripadvisor 4.0/5

Jason N تقييم TripAdvisor المعتمد

Overall a satisfactory stay. I would say the trump card is its city centre location and its convenience to F&B choices & shopping centres. Several factors can be improved. 1. Is there a policy that only 1 power adaptor per room is allowed to be provided by the front desk ? If so, why so calculative / stingy ? Why not use this opportunity to delight the guest ? Guests have laptops, mobile phones, ipads and power banks to charge. Would 1 per room be sufficient ? I think at the minimum, 1 per pax. For us, we had 3 pax and we requested for 2 adaptors. The young lady who checked us in provided 2 but upon check out the senior lady commented that actually only 1 adaptor per room is the hotel policy. 2. Breakfast spread lacks innovation and effort. Everyday is the same. Why not add a hot noodle station ? Some handroll sushi ? Some fresh salad ? The service staff rarely smile. Not friendly. Gives the "don't give me more trouble" look. 3. I like the complimentary lemon infused drinking water in the lobby. Very refreshing. Every hotel lobby should provide. Not much cost versus the welcoming thought and goodwill. 4. I like the sofa bed. I was expecting that I needed to DIY with the sofa but it was a pleasant surprise that a mobile bed was set up for our room. Comfortable too. 5. Wifi in room 1140 was lousy but after being changed to 1002, the signal was much better. Obviously the router position was too far. Timely remedial action taken by an empowered front office staff to change our room. Scored a point on this. Recommend to change the wifi service provider though. Also, I do not think it is right to ask the guest to speak directly to the service provider. Whose job should it be to rectify a wifi access issue ? The hotel or the paying guest ?

Dear Jason, Thank you very much for your recommendation. We are delighted that several aspects of your stay left a positive impression. The thoughtful touches in your accommodation, including the comfortable sofa bed setup, demonstrated our commitment to guest comfort. Our complimentary infused water station in the lobby has proven to be a refreshing welcome for our guests. However, we are sorry that some aspects of your stay did not meet your expectations. Your comments about the breakfast experience and connectivity issues have been noted. Our team strives to deliver consistent service quality, and we regret any inconvenience regarding the power adaptor request. Finally, we are pleased you appreciated our prime location in Melbourne's vibrant centre, and that our staff demonstrated their ability to promptly address your needs by facilitating a room change when required. We hope to have the opportunity of welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Handy in the city.

ملاحظة Tripadvisor 4.0/5

michaelsO1764FM Solo travel - تقييم TripAdvisor المعتمد

Comfortable room. Adequate breakfast. Excellent daily room service. Appalling wifi which would be a deal breaker if I had been relying on it. Lunch menu quite dull but the dinner one was better. Breakfast fare was fine but arrangements chaotic with one coffee machine and queues for the egg service. Fortunately several cafes serving exciting breakfast fare in the lane next door. Very fast lifts from reception to 13th floor. But the lift from street entrance to reception (3rd) floor often had considerable delays. Wonderful location for show venues and tram services further afield. The walk from Southern cross station (and Skybus) is a bit much for some but there is a tram that covers much of it.

Dear Michael, Thank you for taking the time to share your feedback. We are delighted to learn that you found your accommodation comfortable and appreciated our dining options. Your praise for our attentive housekeeping team members who provided excellent daily service is particularly rewarding. We sincerely regret that some aspects of your stay did not meet your expectations. The internet connectivity issues you encountered were certainly disappointing, and we would have welcomed the opportunity to assist you with this whilst on site. The breakfast arrangement during your visit did not reflect our usual smooth service standards, and we appreciate you bringing this to our attention. Nonetheless, we are pleased you enjoyed our prime location in Melbourne's heart, with convenient access to entertainment venues and public transport connections. The proximity to charming local cafes adds to the authentic Melbourne experience we strive to offer our guests. Thank you again for your feedback; we hope you will return for a more enjoyable stay. Kind regards, Andrew Maynard, General Manager

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.