Mercure Welcome Melbourne bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 4.788 ulasan

Jaminan Harga
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Mercure Welcome Melbourne - Image 1
Mercure Welcome Melbourne - Image 2
Mercure Welcome Melbourne - Image 3
Mercure Welcome Melbourne - Image 4
265 Little Bourke Street, 3000 MELBOURNE, Australia

Deskripsi

Keistimewaan hotel

Dengan beragam fasilitas kemudahan, Mercure Welcome Melbourne berusaha menghadirkan suasana rumah bagi tamu, dgn layanan seperti akses WIFI di seluruh hotel, dry clean, akses bagi tamu berketerbatasan fisik, pengasuhan anak berbayar & penukaran mata uang.

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Lokasi hotel

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telepon
Fax +61 3 9639 0555

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  3.9/5  4.788 ulasan

Peringkat TripAdvisor  3.5/5  4.932 ulasan

It’s cheap for a reason..!

Catatan Tripadvisor 2.0/5

Heath L Couples - Ulasan TripAdvisor tersertifikasi

It’s cheap for a reason. The bed was like a slab of cement. They also don’t clean your room daily, only every 3 days. The only good things I have to say is it was cheap & close to everything. I paid extra money for a superior room, I’d hate to see what a standard room was like….

Dear Heath L, Thank you for your feedback. We’re glad you found the location convenient and appreciated the value. We’re sorry to hear the bed and cleaning schedule didn’t meet your expectations. Your comments are important, and we’ll use them to make improvements. Best regards, Alex Mihardja Executive Assistant

Perfect Location, Outdated Room

Catatan Tripadvisor 3.0/5

CezKP Ulasan TripAdvisor tersertifikasi

This hotel is in a perfect location, next to Emporium, surrounded by endless options for food and shopping. Reasonable price, helpful front desk staff, however the room we stayed in seemed dingy, outdated , had waterpipes across the ceiling. The rooms didn't seem to be soundproofed either which made my experience just average.

Dear CezKP, Thank you for your feedback. We're glad you enjoyed our perfect location and found the front desk staff helpful. We appreciate your comments about the room's condition and soundproofing, and we’ll use this feedback to work on improving the guest experience. Best regards, Alex Mihardja Executive Assistant

Catfish Hotel

Catatan Tripadvisor 2.0/5

jp2144 Keluarga - Ulasan TripAdvisor tersertifikasi

Location and staff are top tier. Actual assigned rooms are the poor cousins of the Mercure brand. Do not book for romantic intentions unless you're booking rooms on higher floors where your view is not concrete walls. Room 633 and 634 are interconnected. They are dark, small "queen" rooms. Room 524 is also a queen room significantly bigger than the rooms on level 6. I recommend requesting an interior room, positioning of 524, and avoiding exterior positioning such as 633 and 634. Linen and gentle scented toiletries make up for the underwhelming rooms. The bathroom is 1 small person appropriate, and the shower cubicle is the same. The aircon is noisy at a high setting and only slightly better in the lowest setting. The foyer is small and extremely busy at checkout times. There are two lifts, they are also small so either take your belongings down earlier and ask reception if you can leave near their desk or make appropriate arrangements to avoid waits for lifts. There are two online checkin facilities to avoid queuing for reception. Breakfast is affordable and located on level 1 and offers dhal and fried rice as well as standard continental breakfast. It's bright, and seating is well spaced with great street view.

Dear jp2144, Thank you for sharing your detailed feedback. We're glad you appreciated our location and staff, as well as the breakfast and amenities. We also take note of your comments regarding the rooms and will consider them for future improvements. We always recommend guests to request specific room types to suit their preferences, and we apologize for any inconveniences during your stay. Best regards, Alex Mihardja Executive Assistant

Overpriced, basic and noisy

Catatan Tripadvisor 1.0/5

SarahD8305 Ulasan TripAdvisor tersertifikasi

I paid $255.57 for the loudest and most basic room I have ever stayed in. Don’t ever accept 650. It’s right behind the lift so that’s all you hear all the time. The second single bed was so close to the door it would hit my daughter if she had been in bed when it was opened. There is nothing nice here. Go somewhere else for this price.

Dear SarahD8305, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We will certainly review the issues you've raised regarding noise and room layout. We appreciate your comments and will use them to improve our guest experience. Best regards, Alex Mihardja Executive Assistant

Poor customer service

Catatan Tripadvisor 1.0/5

Trina C Ulasan TripAdvisor tersertifikasi

Poor customer service. Due to flight cancellations beyond our control we could not make our booking. When contacting the accommodation and explaining the situation we requested a credit to stay at a different time. Flat out refused. The accomodation was paid for by family members as a birthday gift. Very disappointed with the outcome

Dear 322trinac, Thank you for your feedback. We regret to hear about your disappointing experience and understand how frustrating flight cancellations can be. We offer two types of reservations: Flexible, which allows for changes or cancellations, and Non-Refundable/Non-Cancellation, which is typically a lower rate but offers less flexibility. Most guests choose the Flexible rate for situations like this. If you booked a Non-Refundable rate, we recommend checking with your travel insurance to see if you can claim the lost funds. Best regards, Alex Mihardja Executive Assistant

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.567 ulasan 9.6/10 Lokasi
  • 4.162 ulasan 5.3/10 Kamar
  • 3.102 ulasan 7.1/10 Pelayanan
  • 70 ulasan 6.1/10 Internet
  • 2.311 ulasan 2.8/10 Kenyamanan
  • 1.552 ulasan 6.4/10 Kebersihan
  • 834 ulasan 7.8/10 Sarapan
  • 812 ulasan 2.8/10 Fasilitas

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