{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,3,27]],"date-time":"2025-03-27T07:03:52Z","timestamp":1743059032756,"version":"3.40.3"},"publisher-location":"Cham","reference-count":30,"publisher":"Springer International Publishing","isbn-type":[{"type":"print","value":"9783319740294"},{"type":"electronic","value":"9783319740300"}],"license":[{"start":{"date-parts":[[2018,1,1]],"date-time":"2018-01-01T00:00:00Z","timestamp":1514764800000},"content-version":"unspecified","delay-in-days":0,"URL":"http:\/\/www.springer.com\/tdm"}],"content-domain":{"domain":["link.springer.com"],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2018]]},"DOI":"10.1007\/978-3-319-74030-0_26","type":"book-chapter","created":{"date-parts":[[2018,1,16]],"date-time":"2018-01-16T04:33:43Z","timestamp":1516077223000},"page":"348-360","update-policy":"https:\/\/doi.org\/10.1007\/springer_crossmark_policy","source":"Crossref","is-referenced-by-count":0,"title":["Speech Acts in Actual Processes: Evaluation of Interfaces and Triggers in ITIL"],"prefix":"10.1007","author":[{"given":"Johannes","family":"Tenschert","sequence":"first","affiliation":[]},{"given":"Jana-Rebecca","family":"Rehse","sequence":"additional","affiliation":[]},{"given":"Peter","family":"Fettke","sequence":"additional","affiliation":[]},{"given":"Richard","family":"Lenz","sequence":"additional","affiliation":[]}],"member":"297","published-online":{"date-parts":[[2018,1,17]]},"reference":[{"issue":"4","key":"26_CR1","first-page":"297","volume":"42","author":"M Berg","year":"2003","unstructured":"Berg, M., Aarts, J., van der Lei, J., et al.: Ict in health care: sociotechnical approaches. Methods Archive 42(4), 297\u2013301 (2003)","journal-title":"Methods Archive"},{"key":"26_CR2","first-page":"103","volume":"4","author":"S Lund","year":"2012","unstructured":"Lund, S., Manyika, J., Ramaswamy, S.: Preparing for a new era of knowledge work. McKinsey Q. 4, 103\u2013110 (2012)","journal-title":"McKinsey Q."},{"key":"26_CR3","doi-asserted-by":"crossref","unstructured":"Tenschert, J., Lenz, R.: Towards speech-act-based adaptive case management. In: AdaptiveCM 2016\u20135th International Workshop on Adaptive Case Management and other Non-workflow Approaches to BPM (2016)","DOI":"10.1109\/EDOCW.2016.7584393"},{"key":"26_CR4","first-page":"31","volume-title":"Empowering Knowledge Workers: New Ways to Leverage Case Management","author":"KD Swenson","year":"2014","unstructured":"Swenson, K.D.: Innovative organizations act like systems, not machines. In: Fischer, L. (ed.) Empowering Knowledge Workers: New Ways to Leverage Case Management, pp. 31\u201342. Future Strategies Inc., New York (2014)"},{"key":"26_CR5","doi-asserted-by":"publisher","first-page":"13","DOI":"10.1007\/978-3-319-07218-0_2","volume-title":"Process-Driven Applications with BPMN","author":"V Stiehl","year":"2014","unstructured":"Stiehl, V.: Definition of process-driven applications. Process-Driven Applications with BPMN, pp. 13\u201341. Springer, Cham (2014). \n                    https:\/\/doi.org\/10.1007\/978-3-319-07218-0_2"},{"key":"26_CR6","unstructured":"Great Britain Cabinet Office: ITIL Service Strategy 2011. Best Management Practices. TSO (The Stationery Office), London (2011)"},{"key":"26_CR7","unstructured":"Great Britain Cabinet Office: ITIL Service Design 2011. Best Management Practices. TSO (The Stationery Office), London (2011)"},{"key":"26_CR8","unstructured":"Great Britain Cabinet Office: ITIL Service Transition 2011. Best Management Practices. TSO (The Stationery Office), London (2011)"},{"key":"26_CR9","unstructured":"Great Britain Cabinet Office: ITIL Service Operation 2011. Best Management Practices. TSO (The Stationery Office), London (2011)"},{"key":"26_CR10","unstructured":"Great Britain Cabinet Office: ITIL Continual Service Improvement 2011. Best Management Practices. TSO (The Stationery Office), London (2011)"},{"key":"26_CR11","doi-asserted-by":"publisher","first-page":"1","DOI":"10.4018\/978-1-59904-054-7","volume-title":"Reference Modeling for Business Systems Analysis","author":"P Fettke","year":"2007","unstructured":"Fettke, P., Loos, P.: Perspectives on reference modeling. In: Fettke, P., Loos, P. (eds.) Reference Modeling for Business Systems Analysis, pp. 1\u201320. Idea Group Publishing, Hershey (2007)"},{"key":"26_CR12","doi-asserted-by":"crossref","unstructured":"Tenschert, J., Michelson, G., Lenz, R.: Towards speech-act-based compliance. In: 2016 IEEE 18th Conference on Business Informatics (2016)","DOI":"10.1109\/CBI.2016.13"},{"key":"26_CR13","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"78","DOI":"10.1007\/978-3-319-42887-1_7","volume-title":"Business Process Management Workshops","author":"J Tenschert","year":"2016","unstructured":"Tenschert, J., Lenz, R.: Supporting knowledge work by speech-act based templates for micro processes. In: Reichert, M., Reijers, H.A. (eds.) BPM 2015. LNBIP, vol. 256, pp. 78\u201389. Springer, Cham (2016). \n                    https:\/\/doi.org\/10.1007\/978-3-319-42887-1_7"},{"key":"26_CR14","doi-asserted-by":"publisher","DOI":"10.1093\/acprof:oso\/9780198245537.001.0001","volume-title":"How to do Things with Words","author":"JL Austin","year":"1975","unstructured":"Austin, J.L.: How to do Things with Words. Oxford University Press, Oxford (1975)"},{"key":"26_CR15","doi-asserted-by":"publisher","DOI":"10.1017\/CBO9781139173438","volume-title":"Speech Acts: An Essay in the Philosophy of Language","author":"JR Searle","year":"1969","unstructured":"Searle, J.R.: Speech Acts: An Essay in the Philosophy of Language. Cambridge University Press, Cambridge (1969)"},{"key":"26_CR16","doi-asserted-by":"publisher","DOI":"10.1007\/978-3-642-67758-8","volume-title":"Speech Act Classification - A Study in the Lexical Analysis of English Speech Activity Verbs","author":"TT Ballmer","year":"1981","unstructured":"Ballmer, T.T., Brennenstuhl, W.: Speech Act Classification - A Study in the Lexical Analysis of English Speech Activity Verbs. Springer, Heidelberg (1981). \n                    https:\/\/doi.org\/10.1007\/978-3-642-67758-8"},{"key":"26_CR17","doi-asserted-by":"publisher","DOI":"10.1007\/3-540-33149-2","volume-title":"Enterprise Ontology: Theory and Methodology","author":"JLG Dietz","year":"2006","unstructured":"Dietz, J.L.G.: Enterprise Ontology: Theory and Methodology. Springer, Heidelberg (2006). \n                    https:\/\/doi.org\/10.1007\/3-540-33149-2"},{"issue":"5","key":"26_CR18","doi-asserted-by":"publisher","first-page":"58","DOI":"10.1145\/1125944.1125976","volume":"49","author":"JLG Dietz","year":"2006","unstructured":"Dietz, J.L.G.: The deep structure of business processes. Commun. ACM 49(5), 58\u201364 (2006)","journal-title":"Commun. ACM"},{"key":"26_CR19","series-title":"Lecture Notes in Business Information Processing","doi-asserted-by":"publisher","first-page":"115","DOI":"10.1007\/978-3-642-01915-9_9","volume-title":"Advances in Enterprise Engineering III","author":"D Nuffel Van","year":"2009","unstructured":"Van Nuffel, D., Mulder, H., Van Kervel, S.: Enhancing the formal foundations of BPMN by enterprise ontology. In: Albani, A., Barjis, J., Dietz, J.L.G. (eds.) CIAO!\/EOMAS -2009. LNBIP, vol. 34, pp. 115\u2013129. Springer, Heidelberg (2009). \n                    https:\/\/doi.org\/10.1007\/978-3-642-01915-9_9"},{"key":"26_CR20","series-title":"Lecture Notes in Computer Science","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1007\/978-3-540-78238-4_22","volume-title":"Business Process Management Workshops","author":"G Decker","year":"2008","unstructured":"Decker, G., Barros, A.: Interaction modeling using BPMN. In: ter Hofstede, A., Benatallah, B., Paik, H.-Y. (eds.) BPM 2007. LNCS, vol. 4928, pp. 208\u2013219. Springer, Heidelberg (2008). \n                    https:\/\/doi.org\/10.1007\/978-3-540-78238-4_22"},{"issue":"2","key":"26_CR21","doi-asserted-by":"publisher","first-page":"126","DOI":"10.1145\/45941.214328","volume":"6","author":"E Auram\u00e4ki","year":"1988","unstructured":"Auram\u00e4ki, E., Lehtinen, E., Lyytinen, K.: A speech-act-based office modeling approach. ACM Trans. Inf. Syst. 6(2), 126\u2013152 (1988)","journal-title":"ACM Trans. Inf. Syst."},{"key":"26_CR22","doi-asserted-by":"crossref","unstructured":"Alter, S.: System interaction patterns. In: 2016 IEEE 18th Conference on Business Informatics (CBI), vol. 1, pp. 16\u201325, August 2016","DOI":"10.1109\/CBI.2016.11"},{"key":"26_CR23","doi-asserted-by":"crossref","unstructured":"Finin, T., Fritzson, R., McKay, D., McEntire, R.: KQML as an agent communication language. In: Proceedings of the Third International Conference on Information and Knowledge Management, CIKM 1994, pp. 456\u2013463. ACM, New York (1994)","DOI":"10.1145\/191246.191322"},{"issue":"4","key":"26_CR24","doi-asserted-by":"publisher","first-page":"321","DOI":"10.1145\/263479.263480","volume":"15","author":"SO Kimbrough","year":"1997","unstructured":"Kimbrough, S.O., Moore, S.A.: On automated message processing in electronic commerce and work support systems: speech act theory and expressive felicity. ACM Trans. Inf. Syst. 15(4), 321\u2013367 (1997)","journal-title":"ACM Trans. Inf. Syst."},{"key":"26_CR25","unstructured":"Schoop, M.: Habermas and searle in hospital: a description language for cooperative documentation systems in healthcare. In: Proceedings of the Second International Workshop on Communication Modeling - The Language\/Action Perspective (1997)"},{"issue":"3","key":"26_CR26","doi-asserted-by":"publisher","first-page":"371","DOI":"10.1016\/S0169-023X(03)00065-X","volume":"47","author":"M Schoop","year":"2003","unstructured":"Schoop, M., Jertila, A., List, T.: Negoisst: a negotiation support system for electronic business-to-business negotiations in e-commerce. Data Knowl. Eng. 47(3), 371\u2013401 (2003)","journal-title":"Data Knowl. Eng."},{"key":"26_CR27","unstructured":"Gerke, K., Tamm, G.: Continuous quality improvement of IT processes based on reference models and process mining. In: Proceedings of the Fifteenth Americas Conference on Information Systems, San Francisco, CA, USA (2009)"},{"key":"26_CR28","unstructured":"Rohloff, M.: A reference process model for IT service management. In: Benbasat, I., Montazemi, A.R. (eds.) 14th Americas Conference on Information Systems, AMCIS 2008, Toronto, Ontario, Canada (2008)"},{"key":"26_CR29","unstructured":"Looso, S., Goeken, M.: Application of best-practice reference models of IT governance. In: Alexander, P.M., Turpin, M., van Deventer, J.P. (eds.) 18th European Conference on Information Systems, Pretoria, South Africa, pp. 1375\u20131388 (2010)"},{"key":"26_CR30","doi-asserted-by":"crossref","unstructured":"Francescomarino, C.D., Rospocher, M., Ghidini, C., Valerio, A.: The role of semantic annotations in business process modelling. In: Proceedings of the 2014 IEEE 18th International Enterprise Distributed Object Computing Conference, EDOC 2014, pp. 181\u2013189. IEEE Computer Society, Washington, DC (2014)","DOI":"10.1109\/EDOC.2014.33"}],"container-title":["Lecture Notes in Business Information Processing","Business Process Management Workshops"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/link.springer.com\/content\/pdf\/10.1007\/978-3-319-74030-0_26","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2019,5,20]],"date-time":"2019-05-20T20:46:15Z","timestamp":1558385175000},"score":1,"resource":{"primary":{"URL":"http:\/\/link.springer.com\/10.1007\/978-3-319-74030-0_26"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018]]},"ISBN":["9783319740294","9783319740300"],"references-count":30,"URL":"https:\/\/doi.org\/10.1007\/978-3-319-74030-0_26","relation":{},"ISSN":["1865-1348","1865-1356"],"issn-type":[{"type":"print","value":"1865-1348"},{"type":"electronic","value":"1865-1356"}],"subject":[],"published":{"date-parts":[[2018]]},"assertion":[{"value":"17 January 2018","order":1,"name":"first_online","label":"First Online","group":{"name":"ChapterHistory","label":"Chapter History"}},{"value":"BPM","order":1,"name":"conference_acronym","label":"Conference Acronym","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"International Conference on Business Process Management","order":2,"name":"conference_name","label":"Conference Name","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Barcelona","order":3,"name":"conference_city","label":"Conference City","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"Spain","order":4,"name":"conference_country","label":"Conference Country","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"2017","order":5,"name":"conference_year","label":"Conference Year","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"10 September 2017","order":7,"name":"conference_start_date","label":"Conference Start Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15 September 2017","order":8,"name":"conference_end_date","label":"Conference End Date","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"15","order":9,"name":"conference_number","label":"Conference Number","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"bpm2017","order":10,"name":"conference_id","label":"Conference ID","group":{"name":"ConferenceInfo","label":"Conference Information"}},{"value":"https:\/\/bpm2017.cs.upc.edu\/","order":11,"name":"conference_url","label":"Conference URL","group":{"name":"ConferenceInfo","label":"Conference Information"}}]}}