{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,5,14]],"date-time":"2025-05-14T02:42:23Z","timestamp":1747190543846,"version":"3.40.5"},"reference-count":66,"publisher":"Wiley","license":[{"start":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T00:00:00Z","timestamp":1619481600000},"content-version":"unspecified","delay-in-days":0,"URL":"https:\/\/creativecommons.org\/licenses\/by\/4.0\/"}],"funder":[{"DOI":"10.13039\/501100012456","name":"National Social Science Foundation of China","doi-asserted-by":"crossref","award":["17BGL198"],"award-info":[{"award-number":["17BGL198"]}],"id":[{"id":"10.13039\/501100012456","id-type":"DOI","asserted-by":"crossref"}]}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["Mobile Information Systems"],"published-print":{"date-parts":[[2021,4,27]]},"abstract":"<jats:p>How to improve the doctor-patient relationship has been a continuing topic in academia and management and there have been several attempts to utilize online communications to facilitate healthcare. The application of information technology to create an \u201cInternet\u2009+\u2009medical care\u201d platform has upended the traditional medical service model in China. As an example of the application of the Internet by the healthcare system, this paper investigates a mobile online appointment system used by hospitals. Data on system use came from questionnaires submitted by 225 patients and analyzed by the structural equation model method. The results showed that patients perceived the hospital\u2019s online appointment system as an attempt at transparency to which they reacted positively. The patients\u2019 perception of transparency promoted trust in the hospital and the doctors and positively affected their feelings of satisfaction, which, of course, improved the doctor-patient relationship. Patients\u2019 perceptions of transparency, trust in the hospitals and doctors, and feelings of satisfaction played a partial mediator role between the availability of an online appointment system and better doctor-patient relationships. There were significant gender differences among patients in terms of their feelings of trust and satisfaction with the new appointment method and whether it really improved the doctor-patient relationship.<\/jats:p>","DOI":"10.1155\/2021\/6684448","type":"journal-article","created":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T22:51:24Z","timestamp":1619563884000},"page":"1-11","source":"Crossref","is-referenced-by-count":8,"title":["Mobile Information Systems Usage and Doctor-Patient Relationships: An Empirical Study in China"],"prefix":"10.1155","volume":"2021","author":[{"given":"Xin","family":"Zhang","sequence":"first","affiliation":[{"name":"School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China"},{"name":"Shandong Engineering Laboratory for Wisdom Endowment and Big Data, Jinan, China"},{"name":"Big Data Collaborative Innovation Center of \u201cInternet + Medical Care and Health\u201d, Jinan, China"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-9179-4891","authenticated-orcid":true,"given":"Liang","family":"Ma","sequence":"additional","affiliation":[{"name":"School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China"}]},{"given":"Yanbo","family":"Ma","sequence":"additional","affiliation":[{"name":"School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China"},{"name":"Shandong Engineering Laboratory for Wisdom Endowment and Big Data, Jinan, China"}]},{"given":"Xiao","family":"Yang","sequence":"additional","affiliation":[{"name":"School of Management Science and Engineering, Shandong University of Finance and Economics, Jinan, China"},{"name":"Shandong Engineering Laboratory for Wisdom Endowment and Big Data, Jinan, China"}]}],"member":"311","reference":[{"key":"1","doi-asserted-by":"publisher","DOI":"10.1080\/02681102.2017.1283287"},{"key":"2"},{"key":"3","doi-asserted-by":"publisher","DOI":"10.1016\/j.socscimed.2009.10.065"},{"key":"4","doi-asserted-by":"publisher","DOI":"10.1525\/maq.1988.2.1.02a00030"},{"key":"5","doi-asserted-by":"publisher","DOI":"10.1080\/13548506.2017.1417613"},{"key":"6","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2016.03.010"},{"key":"7","doi-asserted-by":"publisher","DOI":"10.1016\/0277-9536(85)90079-6"},{"key":"8","doi-asserted-by":"publisher","DOI":"10.1016\/s0167-6296(97)00035-0"},{"key":"9","doi-asserted-by":"publisher","DOI":"10.1287\/isre.1110.0383"},{"key":"10","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijinfomgt.2013.06.002"},{"key":"11","doi-asserted-by":"publisher","DOI":"10.1016\/s0278-4319(98)00016-4"},{"key":"12","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2016.11.004"},{"key":"13","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2017.02.002"},{"key":"14","doi-asserted-by":"publisher","DOI":"10.1007\/s10997-007-9030-9"},{"issue":"1","key":"15","first-page":"9","article-title":"National culture and the development of trust: the need for more data and less theory","volume":"24","author":"N. G. Noorderhaven","year":"1999","journal-title":"Academy of Management Review"},{"key":"16","doi-asserted-by":"publisher","DOI":"10.5465\/amr.1995.9508080335"},{"key":"17","doi-asserted-by":"publisher","DOI":"10.1080\/07421222.2003.11045777"},{"first-page":"232","article-title":"Understanding users\u2019 recommendation intention of taxi-hailing apps: an internal perception perspective","author":"G. Zhang","key":"18"},{"key":"19","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2014.03.065"},{"key":"20","doi-asserted-by":"publisher","DOI":"10.1111\/hex.12342"},{"key":"21","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2013.05.011"},{"key":"22","doi-asserted-by":"publisher","DOI":"10.1097\/01.hcm.0000318765.52148.b3"},{"key":"23","doi-asserted-by":"publisher","DOI":"10.1080\/10810730.2010.522691"},{"key":"24","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2015.05.006"},{"key":"25","doi-asserted-by":"publisher","DOI":"10.1016\/j.techfore.2018.05.021"},{"key":"26","doi-asserted-by":"publisher","DOI":"10.1016\/j.csi.2014.08.004"},{"key":"27","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijmedinf.2016.12.004"},{"key":"28","doi-asserted-by":"publisher","DOI":"10.1080\/10627260802153421"},{"key":"29","doi-asserted-by":"publisher","DOI":"10.1111\/puar.12047"},{"issue":"3","key":"30","first-page":"42","article-title":"Price transparency in healthcare: a movement takes hold","volume":"34","author":"A. Knopf","year":"2014","journal-title":"Behavioral Healthcare"},{"key":"31","doi-asserted-by":"publisher","DOI":"10.1177\/0149206314525202"},{"key":"32","doi-asserted-by":"publisher","DOI":"10.1108\/JSTP-06-2017-0102"},{"key":"33","doi-asserted-by":"publisher","DOI":"10.1108\/qram-04-2014-0036"},{"key":"34","doi-asserted-by":"publisher","DOI":"10.1016\/j.leaqua.2010.03.002"},{"key":"35","doi-asserted-by":"publisher","DOI":"10.1007\/s10551-010-0650-7"},{"key":"36","doi-asserted-by":"publisher","DOI":"10.1080\/1062726x.2014.908722"},{"key":"37","doi-asserted-by":"publisher","DOI":"10.1016\/j.jbusres.2016.12.017"},{"key":"38","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2012.10.011"},{"key":"39","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2012.08.002"},{"key":"40","doi-asserted-by":"publisher","DOI":"10.1080\/1528008x.2015.1042621"},{"key":"41","doi-asserted-by":"publisher","DOI":"10.1177\/1077558708322863"},{"key":"42","doi-asserted-by":"publisher","DOI":"10.1016\/j.tourman.2017.06.026"},{"key":"43","doi-asserted-by":"publisher","DOI":"10.1111\/j.1525-1497.2006.00307.x"},{"key":"44","doi-asserted-by":"publisher","DOI":"10.1111\/j.1748-720x.2010.00462.x"},{"key":"45","doi-asserted-by":"publisher","DOI":"10.1177\/154407370301700118"},{"key":"46","doi-asserted-by":"publisher","DOI":"10.5539\/ijms.v3n1p103"},{"key":"47","doi-asserted-by":"publisher","DOI":"10.1177\/1049732311405685"},{"key":"48","doi-asserted-by":"publisher","DOI":"10.1016\/j.procs.2013.01.016"},{"key":"49","doi-asserted-by":"publisher","DOI":"10.2307\/30036519"},{"key":"50","doi-asserted-by":"publisher","DOI":"10.1287\/isre.13.3.334.81"},{"key":"51","doi-asserted-by":"publisher","DOI":"10.1186\/1472-6963-13-22"},{"key":"52","doi-asserted-by":"publisher","DOI":"10.2307\/3250940"},{"key":"53","doi-asserted-by":"publisher","DOI":"10.1108\/OIR-02-2017-0058"},{"key":"54","doi-asserted-by":"publisher","DOI":"10.1016\/j.tra.2018.08.040"},{"key":"55","doi-asserted-by":"publisher","DOI":"10.1016\/j.dss.2010.01.010"},{"key":"56","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2020.106581"},{"key":"57","doi-asserted-by":"publisher","DOI":"10.1016\/j.jsis.2017.01.004"},{"key":"58","doi-asserted-by":"publisher","DOI":"10.25300\/misq\/2017\/41.2.09"},{"key":"59","doi-asserted-by":"publisher","DOI":"10.1080\/03081060.2016.1174367"},{"key":"60","doi-asserted-by":"publisher","DOI":"10.2307\/20721434"},{"key":"61","doi-asserted-by":"publisher","DOI":"10.1108\/ijchm-06-2015-0289"},{"key":"62","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2007.07.009"},{"key":"63","doi-asserted-by":"publisher","DOI":"10.1111\/jan.12981"},{"key":"64","doi-asserted-by":"publisher","DOI":"10.1300\/J013v42n01_05"},{"key":"65","doi-asserted-by":"publisher","DOI":"10.1089\/jwh.1998.7.1093"},{"key":"66","doi-asserted-by":"publisher","DOI":"10.1007\/s11673-014-9570-z"}],"container-title":["Mobile Information Systems"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/downloads.hindawi.com\/journals\/misy\/2021\/6684448.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/downloads.hindawi.com\/journals\/misy\/2021\/6684448.xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"http:\/\/downloads.hindawi.com\/journals\/misy\/2021\/6684448.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2021,4,27]],"date-time":"2021-04-27T22:51:29Z","timestamp":1619563889000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.hindawi.com\/journals\/misy\/2021\/6684448\/"}},"subtitle":[],"editor":[{"given":"Ding","family":"Xu","sequence":"additional","affiliation":[]}],"short-title":[],"issued":{"date-parts":[[2021,4,27]]},"references-count":66,"alternative-id":["6684448","6684448"],"URL":"https:\/\/doi.org\/10.1155\/2021\/6684448","relation":{},"ISSN":["1875-905X","1574-017X"],"issn-type":[{"type":"electronic","value":"1875-905X"},{"type":"print","value":"1574-017X"}],"subject":[],"published":{"date-parts":[[2021,4,27]]}}}