Cubigo Community 4+

Five (5) years ago I suggested a word change from the negative “don’t forget to check your mail” to the positive wording more effective in the aging population you aim to support: “remember to check your mail.” You have delivered many positive improvements over the years. Thank you.

I know well “there’s no such thing as a small change”, but this change would say good things about your team’s responsiveness and understanding of your end user community.

Thank you for your feedback! We’re not sure if this suggestion arrived the first time, but this time we’ve personally delivered it to our product team. Should you have any questions or other feedback, feel free to contact us via email at customersupport@cubigo.com

Our community is more tech savvy than the developers give us credit. If Cubigo was more developed, I feel we’d use it more. We need:
1. A competent reservations thread. The dining room is static, the guests are static, so this should not be that difficult. We should be able to plug ourselves into a table, and other residents should be able to plug THEMSELVES into same table. The bother of daily phone calls to the dining room and coordinating with other residents is torture.
2. An alert on the screen icon to let us know if we have messages. Because the service is so cumbersome, residents do not check regularly.
3. Encourage staff to utilize Cubigo for event sign ups, community alerts, safety reminders, etc. Sometimes, staff is more hesitant to change than residents. In our community, we have volunteers who come 2x month. We might train these college students to help us (staff and residents) take advantage of (what might eventually be) a great Cubigo experience.

Thank you for your feedback! We certainly didn’t mean to underestimate your community, striking a good balance of features and ease-of-use can be quite tricky.
1. We’ve passed this along to our Product team - they’ll look into these improvements for the service. Hopefully we can avoid all those phone calls in the future!
2. The app should display a badge on its icon on the homescreen when there are unread messages. Perhaps this has been disabled in iOS settings?
3. Cubigo definitely works best if everyone works together. Our communication via app review is very limited unfortunately. Could you get in contact via email at customersupport@cubigo.com? Our implementation team would love to know which community you’re in and how Cubigo usage can be improved within. We can also look further into that missing icon badge.
We hope you have a wonderful day!

Cubigo was presented to our community in beta (testing) form, and not much has changed. Cubigo is not easy to use, so staff (who have many other things to do) never quite figure out how to post items without formatting errors. Perhaps the technical support promised by the Cubigo sales group never arrived, or it’s not possible to post information in this crudely designed program without formatting errors. In addition, posted information goes missing and the user interface is so poorly designed it’s hard to tell if it’s your error or a problem with the program. The result is a mess that does not look like it will ever be fixed—we’ll just get used to it. If you are looking for a communication and scheduling program for your senior community, do your staff and residents a favor by considering other options.

Thank you for your feedback. We’d like to know more about your issues with the design and data uploads. If you could send an email to customersupport@cubigo.com, our team would love to discuss this further.