Ring - Always Home 4+

Too many problems

I get a lot of false motions which makes the battery die fast. Wedge didn’t change anything, made 0 difference. The live view never connects when I need it to. It takes about 3 or 4 minutes and multiple app restarts to connect if it decides to connect at all. I have 250mbps internet and the modem is not that far away from the door where the ring is. It’s honestly caused more of an annoyance than anything. Having a video door bell doesn’t do much good if I can’t connect to it when someone is at the door.

I’ve been using Ring since July of this year (2018) and have had to recharge it 4 times already after it draining to critically low. I’ve adjusted every setting and have tried every combination and nothing makes a difference. I still get motion alerts every 5 minutes and the worse part is each motion notification comes twice. I don’t know how much longer I can deal with this.

Update: September 2019.. Over a year later and if anything the app is even worse. There’s no volume more times than not (assuming live view loads at all). Ring does a lot of updates for the app but I’ve seen zero improvement. What’s an update if it doesn’t do anything, now I have the same problems as before and then some.

Ring is the answer to every mothers desire to have a doorbell that doesn’t wake a baby

I have many ring products that all tie together seamlessly into this app. The video doorbell, new spotlight cam, stick up cam, and the brand new security system. My family, pets and I feel safe away on trips and feel like we have a great prevention from break ins. With the low cost of the video storage for all of our video devices I am always aware of what goes on in or around my house at all times. I feel secure and never have any issues setting up, connecting or using their devices. They all integrate wonderfully and I could not be happier. I have recommended to many friends and family members to get just a ring video doorbell. As a new mom with dogs it was hard when anytime someone rang, packages, whatever, our dogs would wake our baby. Now with Chime, I set a tone that doesn’t illicit barking and am aware when anyone is at the door or rings the doorbell. The motion detection is amazing and really easy to customize to not get everyone hat walks by, or you can if that’s what you want. Absolutely love this company and their products. Every time they come up with something new I’m pleased with how well thought out it is and how well it integrates.

BAD LAGGING

Doorbell Pro still lags horribly. Recording is often so choppy you can’t see activity clearly. Resetting does nothing. The Wi-Fi connection is very strong, and the device that it is recorded to his latest update to latest device😡.
Also, when the alert is set off, you open the ringing app, and there is nothing there and no activity there. In order to view what had set off the ring doorbell, you need to end live and wait for the recording to finish processing. Then what you do is go back and view what headset the camera off. Which often takes at least a minute or so, so whatever had set it off at that moment has already come and gone. Also, since it only records for two minutes, you often do not get a chance to see the whole event.
Since we are paying an annual fee for storage, there is no reason that ring camera cannot record for at least five minutes instead of the current two minutes. A lot can happen in the time that it stops recording for two minutes, and it begins recording again. The ring doorbell, is offering advertised as a security measure. Security measures do not just record for two minutes. Ring needs to extend the recording time to at least five minutes, as unless a person immediately conducts activity, you will not get the full measure of what should be recorded.

Developer Response ,

Hi there, thanks for reaching out. Check the last reported signal strength on the Device Health page to ensure your Ring Doorbell has a strong and stable connection. Additionally, your phone also needs a good connection, either through wifi or mobile data, for optimal performance. For further assistance with this issue, feel free to reach out to our social support team @Ring on Facebook, X, or Instagram. We're more than happy to help find a solution!