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Real-life stories in health and social care, discussions on the ground about how technology in health and social care is impacting care workers’ lives and daily jobs, all about person-centred care and how to transform your care to achieve Outstanding.
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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The Art of Therapy

Treatment Works Health Care Centre

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Welcome to *The Art of Therapy*, a podcast for psychotherapists and mental health professionals dedicated to refining their skills and deepening their therapeutic impact. Hosted by clinical psychologists Dr Warwick Phipps and Marizaan Koen, each episode explores not just what therapy is, but how to do it more effectively—delving into the nuances, techniques, and complexities of the therapeutic process. Through thoughtful and practical conversations, they model and demonstrate a process-orien ...
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HIV Matters

Michelle Croston

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The podcast explores the current issues people living with HIV experience that impact on their quality of life. The podcast aims to provide educational content and discussions with key leaders in HIV care in the UK, Europe and America. Exploring issues in a conversational solution focused approach will lead to a greater understanding of the needs of people living with HIV and enhance healthcare professional’s ability to provide person centred care. Throughout each episode there will be a spe ...
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Care Fast

Care Fast Team

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Carefast, a Melbourne-based disability service provider, offers client-centred in-home and community support. Our modern inner city facility, extending Mercy Health Home Care, promotes independence and comfort, equipped with accessible features and located near necessities. Carefast values your unique goals and feedback, supporting your life on your terms.
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While Doing Laundry

Emily Edwards RN

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A podcast about the tough topics in parenthood no one else is talking about. Using a trauma-informed, person-centred approach to explore ethical complexities of being a parent in about 30 minutes. Just enough time to do a load of laundry. Join the community of radical parents asking questions and making change, while doing laundry too. www.thegoodbirthco.com www.instagram.com/thegoodbirthco www.facebook.com/thegoodbirthco
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Heads Up

National Migraine Centre

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Headache Specialists from the UK charity National Migraine Centre discuss everything migraine and headache related. This podcast is set up to help give support and advice to those suffering with this largely misunderstood condition. Throughout this podcast you will hear from guest speakers and experts in the medical field, as well as from migraineurs themselves sharing their experiences. Send us your questions or any comments to [email protected]. The Heads Up podcast is pro ...
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In this series we will share the evidence behind Realistic Medicine, Scotland's approach to a sustainable health and social care system, as well as the stories, experiences and projects of teams and communities across Scotland. We want to share best practice, create an open source resource of experience and ideas to empower everyone to practice Realistic Medicine. If you would like to share your story or get involved, please email us on [email protected]
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Self Directed Support is part of the Transforming Your Care strategic approach to developing Person Centred Services. It is a pathway where individuals are enabled and encouraged to have more choice and control in how their care and support is provided. Self Directed Support is available as a way to meet the needs of individuals who access social care in both children and adult services. This series tells the service users story on how self-directed support can improve health, wellbeing and ...
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Let's Talk Nursing

Let's Talk Nursing

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Let's Talk Nursing is produced by BJN inform, and provides interviews with nurses where they share their experiences and practical tips that you can apply to your practice. The episodes will cover topics across person-centred care, nurse wellbeing and career development. For more information and resources, go to bjninform.com.
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Go beyond the surface with insights from the plastic surgery experts at La Jolla Cosmetic Surgery Centre. Dive deep into the latest advancements, patient stories, and the artistry behind cosmetic surgery from a globally recognized practice, the 12x winner of the San Diego’s Best Union-Tribune Readers Poll, and the 2025 winner of Best Cosmetic Surgery Group in San Diego Magazine’s Best of San Diego Awards. With your hostess Monique Ramsey, we take you inside LJCSC, the place where dreams beco ...
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RCP Medicine Podcast

Royal College of Physicians

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The RCP Medicine podcast is a discussion of different topics relevant to physicians. Episodes discuss and explore different topics including real-life clinical cases, new evidence-based guidelines and specific physician issues in the modern healthcare environment. The views expressed in this podcast are those of the presenters and not necessarily the RCP.
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Airing Pain

Airing Pain

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Airing Pain is the online radio programme and podcast from Pain Concern. Each edition we bring together people with chronic pain and top specialists to talk about resources that can help. You can listen to Airing Pain every Tuesday via Able Radio, with all episodes available on demand here and on our website. Or subscribe via Apple Podcasts, Spotify or your favourite podcast app to get the latest podcasts delivered straight to your mobile or tablet. We welcome feedback - rate on your device ...
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What happens when life is “betwixt and in-between”? In this episode, Seth and Sarina talk with freelance wisdom educator, pastoral supervisor, spiritual director, and Enneagram Type Five Dr Bruce Hulme about liminal spaces, reflective practice, and the Head Centre. Bruce shares his journey through redundancy, anxiety, and deep transition, and how i…
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LJCSC’s expert baker Dr. Kiersten Riedler takes us into the cozy world of holiday baking, sharing her tips and tricks for making the perfect gingerbread cookies. From rolling the dough just the right thickness to using fresh, fragrant spices, she reveals the details that make these cookies both delicious and festive. Along the way, Dr. Riedler draw…
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Send us a text Episode Description What if a thirty-minute video could transform how your loved one receives care? Legacy filmmaker Liam Martyn made the shift from commercial videography to founding Everlasting Studios after discovering decades-old family films and realizing how powerfully people come alive when seen in motion. From there, he built…
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In this episode of the Care Intelligence Revolution podcast, the host welcomes Carolyn Tipper, an executive coach with significant real-world leadership experience in both global corporations and nonprofit organisations. Carolyn shares her journey from a finance and retail background to social care, highlighting the pivotal moments that led her to …
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Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
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In Episode 12 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore how understanding and expressing needs is central to mental wellbeing and therapeutic growth. Building on Carl Rogers’ person-centred approach, they examine how self-concept and positive regard intersect with the way we communicate our needs — and why assertiveness is…
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This special bonus episode features Christian psychologist Chuck DeGroat and packs a lot into just 12 minutes: A brief, clear explanation of narcissism A flyover of how narcissism shows up across all nine Enneagram types and what Chuck has learned about narcissism since publishing When Narcissism Comes to Church (2020)…
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In this episode of the RCP Medicine Podcast, Dr Sagen Zac-Varghese, Consultant in Diabetes and Endocrinology, East and North Herts Teaching NHS Trust is joined by Dr Samantha Scholtz , Consultant Psychiatrist, Imperial Weight Centre, St Mary’s Hospital to explore the complex relationship between obesity and mental health. Drawing on clinical experi…
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This episode shows how AI magnifies both strengths and gaps in customer experience. Rajat Chawla explains why AI exposes bad CX, how invisible effortless experiences look, and what leaders must do on culture, accountability, and journey design using Taco Bell, KLM, and Starbucks examples. About Rajat Chawla Some highlights about Rajat Chawla: - Asi…
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In Episode 12 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore how understanding and expressing needs is central to mental wellbeing and therapeutic growth. Building on Carl Rogers’ person-centred approach, they examine how self-concept and positive regard intersect with the way we communicate our needs — and why assertiveness is…
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In this episode, Devan speaks with Julie Garrity, Former CQC Inspector, Registered Manager, and Regulatory Investigator with more than 20 years of frontline and regulatory experience. Julie breaks down what the CQC actually looks for when reviewing policies and procedures—and why many providers still fall short even when “the paperwork is done.” Wh…
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What does true self-care look like beneath the surface? In this conversation with Professor, Author, Therapist, and Spiritual Director Chuck DeGroat, we explore what lies beyond the quick fixes and polished versions of self-care. Chuck invites us into a deeper understanding of healing - one that begins with honesty, self-compassion, and the courage…
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Many women think implants are the only way to get fuller, perkier breasts, but there’s another option. Breast lift with auto-augmentation uses your own natural tissue to restore shape and lift, no implants needed. San Diego plastic surgeon Dr. Luke Swistun explains how this underused technique works, who it’s best for, and how his patients feel abo…
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Send us a text Show Description Anika Chabra is Co-Founder of Root & Seed, a simple and game-like platform on a mission to bring storytelling back to where it belongs, between generations, across kitchen tables, in workplaces and in caregiver and elder interactions. After two decades in the corporate world, Anika knew there had to be a better way t…
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In this engaging episode Gregorio Uglioni welcomes Hussein M. Dajani, a visionary leader in customer experience and digital transformation. Hussein shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integra…
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In Episode 11 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore positive regard, self-actualization, and confirmation — the need to feel seen, valued, and acknowledged. Building on Carl Rogers’ person-centred theory, they explain how congruence, empathy, and unconditional positive regard lay the foundation for growth — but confirm…
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In this episode of the RCP Medicine Podcast, Dr Lisa Hamza, HIV and Sexual Health Consultant at St George’s Hospital, London, joins Dr Rohan Mehra, Infectious Diseases and Microbiology Registrar, to explore the evolving landscape of HIV care. Together, they delve into the virology, history, and treatment of HIV, highlighting the remarkable progress…
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Ever wonder what’s really going on in your head? In this Season 5 premier episode, hosts Seth and Sarina dive into the Enneagram’s Head Centre - home to Types 5, 6, and 7. They reflect on their journey through five seasons of the podcast and explore how the thinking centre shapes our anticipation, planning, and search for security. From underlying …
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With over a decade of experience in cosmetic surgery, Jillian combines professionalism with creativity and compassion to make every patient feel comfortable and confident. She believes that research and education are key to feeling empowered, and she’s always happy to help you navigate your options. She completed her associate’s in Visual Communica…
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This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer s…
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In Episode 10 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore how emotional closeness and distance influence every therapeutic encounter.They unpack how therapists can observe connection—not just feel it—through subtle cues like eye contact, posture, and openness. The discussion shows how these observations reveal much about a c…
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Meet Gretchell, LJCSC’s talented video content specialist and the creative mind behind so many of the stories you see on our social media. She started here as a medical photographer, capturing before-and-after photos, but her knack for storytelling and video editing quickly stood out. With encouragement from Dr. Swistun, Dr. Salazar, and the team, …
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Send us a text Episode Description Dr. Marie Savundranayagam's innovative virtual reality training program is transforming dementia care by teaching healthcare providers person-centred communication skills in an immersive, judgment-free environment. Her research and personal caregiving experience have shaped a program that helps frontline workers s…
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🎯 Episode Overview: Policies. Procedures. Compliance. Three words that strike fear or at least frustration into the hearts of care providers everywhere. But what if policy management didn’t have to be so confusing, costly, or isolating? In this episode of Care Intelligence, we uncover why policies are such a persistent pain point in social care and…
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Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …
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In this episode of the RCP Medicine podcast, we delve into the complexities of obesity and the importance of person-centred care. Hosted by Dr Vasiliki Thanopoulou, a rheumatology and general internal medicine specialist registrar and RCP Clinical Education Fellow, she is joined by Dr Charles Fox and Dr Anne Kilverts, both retired consultant diabet…
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*:first-child]:mt-0"> Join headache specialist Dr Katy Munro for part two of this discussion exploring the connections between endometriosis, adenomyosis, and migraine. In this episode, Dr Munro speaks with patient advocate and campaigner Victoria Hardy, who shares her personal journey of living with these conditions. Her story offers an honest acc…
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In Episode 9 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore how clarity—or the lack of it—shapes every relationship. They discuss how a therapist can observe communication patterns that reveal much about a client’s presenting problem: clarity of expression, logical flow, and how intention and impact often differ. Even small com…
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Most plastic surgeons work alone, but Dr. Hector Salazar shares what it’s like to be part of something different: a six-surgeon practice built entirely on collaboration and patient-centered care. At LJCSC, individuality and artistry meet shared values and consistency, creating a team dynamic that’s as rare as it is rewarding. Dr. Salazar explains h…
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What can care leaders learn from leading at every scale — from national providers to small, family-owned homes? In this episode, we sit down with Kevin Humphrys, CEO of Oakland Care Group, to explore the realities of leadership in social care — from navigating bureaucracy in large organisations to building trust and agility in smaller, family-led s…
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Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…
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Join headache specialist Dr Katy Munro as she hosts a lively conversation with Dr Aziza Sesay from Talks with Dr. Sesay. This episode unpacks the complex connections that migraine has with endometriosis and adenomyosis, conditions that affect women and which are widely misunderstood and overlooked. Discover how these conditions intertwine, why grea…
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In Episode 8 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen introduce a new lens for understanding human interaction—the definition of relationship. Building on the foundation of congruence, empathy, and unconditional positive regard, this episode explores how therapists can observe and describe how people relate. Dr. Phipps explains t…
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Host Michelle welcomes two guests for a special episode exploring the role of General Practice (GP) in modern HIV care. She speaks with Dr. Marlon Morais, a GP and leading champion for HIV awareness in Greater Manchester, and Richard Scarborough, an experienced Public Health Specialist. They discuss the nuances of managing HIV in primary care setti…
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Send us a text Dr. Sammy Winemaker shares how patients can present themselves as unique individuals to the healthcare system rather than becoming "a cog in a wheel." We explore practical ways to ensure your personhood remains at the center of your healthcare journey, even when time with providers is limited. • Healthcare systems value efficiency an…
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In this episode of the RCP Medicine Podcast, Dr Vincent Simpson, diabetes and endocrine registrar based in Derriford, Plymouth joins Dr Bryony Alderman, palliative medicine consultant and RCP Education Fellow in Sustainability. Together, they explore the intersection of diabetes care and environmental sustainability, focusing on Vincent’s pioneerin…
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In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this episode is a must-listen. Discover the science behind brand love, the strategies top companies use …
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In Season 2 Episode 7 of The Art of Therapy, Dr. Warwick Phipps and Marizaan Koen explore the third and final element of Carl Rogers’ person-centred approach: unconditional positive regard. They unpack what it means to experience true acceptance, to be regarded without judgment, and why this sense of being “okay as I am” is central to emotional and…
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In this episode of the RCP Medicine Podcast, Consultant Respiratory Physician Milind Sovani joins Respiratory Registrar Daniella Draicchio and Foundation Doctor Masooma Ali to explore a compelling case of progressive breathlessness in a 45-year-old woman. What begins as a seemingly routine presentation unfolds into a diagnostic journey. Together, t…
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Lipedema is one of the most misunderstood conditions women face. It shows up as uneven fat in the lower body that doesn’t respond to diet or exercise, often leading to frustration, pain, and a feeling of being dismissed by healthcare providers. Beyond the physical symptoms, the emotional toll is huge. Once treated, many women celebrate simple wins …
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Melissa Moore shares real retail stories, training tips, and practical views on customer centricity, employee experience, AI, and TikTok shop. Listeners get honest lessons on execution, people-first leadership, and building consistent retail experiences across channels. About Melissa Moore Melissa Moore is an award-winning Retail Consultant and Edu…
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In Episode 6 of The Art of Therapy, we explore the second essential quality of therapeutic relationships: empathy. Dr. Warwick Phipps and Marizaan Koen unpack why empathy is more than just understanding,it’s the act of accurately entering another’s frame of reference. Drawing from Carl Rogers’ person-centred approach, they explain how empathy can b…
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Considering any kind of cosmetic change to your face is a deeply personal decision, and your nose is a complex feature right in the center of it. San Diego facial plastic surgeon Dr. Kiersten Riedler knows this, which is why her rhinoplasty consultations always include a photo simulation, built from your own goals and her experience, to bridge the …
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Send us a text Episode Description: Feeling like your story doesn't matter? Worried your children or grandchildren won't appreciate your life experiences? Discover how Guided Autobiography (GAB) transforms personal memories into powerful legacies that strengthen families across generations. In this episode, Dr. Cheryl Svensson, Director of the Birr…
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In this episode, Greg sits down with Michael Lewrick, bestselling author and design thinking expert, to unravel how the mindset of design thinking—beyond just tools—can spark innovation, drive transformation, and elevate business performance. Michael dives into real-world cases, shares his "50 tools" framework, explores how to measure innovation us…
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In Episode 5 of Season 2, we look at the first key quality of relationships that supports mental wellbeing: congruence. Dr. Warwick Phipps and Marizaan Koen explore why congruence—alignment between what is said and how it is said, both verbally and nonverbally—is essential in therapy and in everyday relationships. They discuss how congruence builds…
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Dr. Jerry Haas, director of our weight management program, is back with an update on the Signature Skinny Shot. After nearly two years, he and patient coordinator Lauren have fine-tuned the program with monthly check-ins, dose adjustments, and ongoing support. Dr. Haas explains how GLP-1 medications work and clears up TikTok myths with real medical…
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Annette Franz discusses her book on employee experience and emphasizes the connection between employee understanding and business success. She provides insights on culture, listening, and empathy as vital components for creating a positive workplace environment. About Annette Franz Annette Franz is a globally recognized thought leader, author, and …
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In this RCP Medicine podcast and BSR Talking Rheumatology podcast collaboration Dr Pip Watson and Dr Rik Patel discuss an interesting case of a patient presenting with headache to the acute take. Topics include tips on history and examination, an update on treatment including the use of tocilizumab and the role of fast-track pathways. Pip is a Rheu…
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