Refund Policy for Artta AI
Disclaimer: Artta AI (artta.ai) is an independent AI platform. Our brand name "Artta AI" is not related to OpenAI’s "Sora" or "Sora 2" in ownership, affiliation, product, or technology. We are not affiliated with, endorsed by, or sponsored by OpenAI, Google, or any AI model provider.
Thank you for choosing Artta AI! We hope you are satisfied with your purchase. If you are not satisfied, we offer the following refund policy:
1. Refund Request Period
- Customers can request a refund within 14 days of purchase for subscriptions if credits have not been used
- Credit packages can be refunded within 7 days of purchase if unused
2. Eligibility Conditions
- Subscriptions: Refunds are available for unused subscription time
- Credit packages: The credits must be unused
- Refund requests should be sent via email to [email protected]
- Please provide your email address, order ID, and the reason for the refund
- Bonus credits from promotions are not eligible for refunds
3. Refund Processing
- Upon receiving the refund request, we will review it within 5 business days
- Approved refunds will be processed through the original payment method
- Credit card refunds may take 5-10 business days to appear in your account
- PayPal refunds typically process within 1-3 business days
4. Non-Refundable Items
- Credits that have been used to generate videos
- Subscription fees after the 14-day period (monthly subscriptions will not auto-renew after cancellation)
- Purchases made more than 6 months ago
- Accounts suspended for violating our Terms of Service
5. Contact Us
If you have any questions about our refund policy or need to request a refund:
- Email: [email protected]
- Subject: "Refund Request - [Your Account Email]"
- Response Time: Within 24 hours during business days
This Refund Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and Terms of Use.