ESSMArT way to manage customer requests - Maleknaz Nayebi; Liam Dicke; Ron Ittyipe; Chris Carlson; Guenther Ruhe (Empir. Softw. Eng., 2019)

ESSMArT Way to Manage User Requests - Maleknaz Nayebi; Liam Dicke; Ron Ittyipe; Chris Carlson; Guenther Ruhe (CoRR, 2018)