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"Measuring Information Technology Service Levels: a Literature Review."

Franziska Schorr, Lars Hvam (2020)

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DOI: 10.1109/IEEM45057.2020.9309796

access: closed

type: Conference or Workshop Paper

metadata version: 2021-07-25

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Franziska Schorr, Lars Hvam:
Measuring Information Technology Service Levels: a Literature Review. IEEM 2020: 265-269

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