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"When Service Quality is Enhanced by Human-Artificial Intelligence ..."

Zhang Hui et al. (2024)

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DOI: 10.1080/10447318.2023.2266254

access: closed

type: Journal Article

metadata version: 2024-12-16

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  - https://dblp.org/rec/journals/ijhci/HuiKCK24
Zhang Hui, Ali Nawaz Khan, Zhang Chenglong, Naseer Abbas Khan:
When Service Quality is Enhanced by Human-Artificial Intelligence Interaction: An Examination of Anthropomorphism, Responsiveness from the Perspectives of Employees and Customers. Int. J. Hum. Comput. Interact. 40(22): 7546-7561 (2024)

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