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3rd ICServ 2015: San Jose, CA, USA
- Yuriko Sawatani
, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka:
Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. Springer 2017, ISBN 978-4-431-56072-2
Service Innovation & Design
- Yoshitaka Yuki, Seiichi Kawata, Hiroyuki Imanari, Takeo Suzuki, Norio Aburatani, Motomi Kohata, Takeru Kawai, Tomio Makino, Yukiyo Akisada, Motoya Tametani:
A New Service Class Scheme for Service Innovation in Japanese Automation Industry. 3-10 - Yuki Wakisaka, Yuya Yamamoto, Jun Ota, Tatsunori Hara:
Design of Service Ecosystem Based on Interactive Design Support in the Case of Job-Hunting Support Services. 11-18 - Satoshi Mizoguchi, Takatoshi Ishii, Yutaro Nemoto, Maiko Kaneda, Atsuko Bando, Toshiyuki Nakamura, Yoshiki Shimomura:
A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design. 19-25 - Nanami Shimazaki, Yasuharu Nishi, Michiko Tsubaki:
A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes. 27-37 - Stephen K. Kwan, Yutaka Yamauchi:
A Creed for Service Designers. 39-44 - Jun Hirota, Kazuya Oizumi, Toshiki Mizushima, Tatsunori Hara, Kazuhiro Aoyama:
Design Support System for Sightseeing Tours. 45-54 - Toshiki Mizushima, Jun Hirota, Kazuya Oizumi, Kazuhiro Aoyama:
Service Data Model in Design Support System for Sightseeing Tours. 55-64 - Kinuko Iizawa, Koki Kusano, Eri Inoue, Naohiko Kohtake:
Design of a Localized Science Education Program for Cultivating an Intergenerational Community. 65-70 - Adi Wolfson, Dorith Tavor:
How to Generate Sustainable Services? 71-78 - Iffat Tasnim Haque, Youji Kohda:
Service Innovation for Reducing Food Adulteration Problem in Bangladesh. 79-88 - Fumiya Akasaka, Takehiko Ohno, Mika Yasuoka
Challenges to Deploy Service Design in Organizations: Analysis Through "Scaling Up" Workshops. 89-98 - Fumihiro Maruyama:
Generalized Service Process Expressed by Context-Free Grammar. 99-110 - Hideyuki Nakashima, Keiji Hirata, Junichi Ochiai:
Realization of Mobility as a Service in View of Ambient Intelligence. 111-116
Smart Service Systems
- Nhung Tran Thi Tuyet, Yoshinori Hara:
Customer Experience in Traditional and Modern Retail Formats: A Case Study of Vietnam. 119-129 - Nobutada Fujii, Jumpei Oda, Toshiya Kaihara, Takeshi Shimmura:
A Combinatorial Auction-Based Approach to Staff Shift Scheduling in Restaurant Business. 131-138 - Takeshi Shimmura, Toshihumi Takahashi, Syuichi Oura, Tomoyuki Asakawa, Toshiya Kaihara, Nobutada Fujii, Tomomi Nonaka:
Enhancing Kitchen Layout and Training to Improve Management and Employee Satisfaction at a Multiproduct Japanese Cuisine Restaurant. 139-145 - Andreas Janson, Christoph Peters, Jan Marco Leimeister:
The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. 147-157 - Xiaorui Qiao, Junki Nakagawa, Koshiro Yanai, Junko Yasuda, Wen Wen, Atsushi Yamashita, Hajime Asama:
Nurse Bed Care Activity Analysis for Intelligent Training Service. 159-167 - Md. Abul Kalam Siddike
An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh. 169-179
Service Marketing
- Hisashi Masuda, Yoshinori Hara:
Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter. 183-195 - Marina Fujita, Wenpeng Wei, Toshiko Aizono, Koji Ara:
Building a Conceptual Preference Model Based on Personal Purchase Records for Retail Service Improvement. 197-206 - Takahiro Chiba:
Are Superior Services Always Good for Satisfaction Formation? Consideration of Indebtedness to a Contact Person. 207-212 - Hiroyuki Miyai, Chizuru Nishio:
An Analysis of Key Factors of the "Omotenashi Consumption" in Restaurants. 213-219 - Naotada Yamamoto:
Structural Equation Modeling of Purchase Funnel. 221-228
Human Factors and Service Engineering
- Hiroyuki Okamoto, Alessandro Moro, Atsushi Yamashita, Hajime Asama:
Toward Sports Training Service with the Interactive Learning Platform. 231-236 - Philipp Westner, Sibylle Hermann
VR|ServE: A Software Toolset for Service Engineering Using Virtual Reality. 237-244 - Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki:
Productivity Improvement and Stress Reduction by Showing Information to a Surveillance Worker. 245-252 - Wen Wen, Xiaorui Qiao, Koshiro Yanai, Junki Nakagawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama:
Skill Evaluation and Education Services for Bed-Care Nursing with Sliding Sheet with Regression Analysis. 253-259 - Ryoko Fukuda, Atsushi Shinjo, Masahiro Kudo, Yutaro Ono, Jun Murai:
Kizkey Is the Key to a Better Care Service. 261-268 - Takashi Okuma, Tomohiro Fukuhara, Ryosuke Ichikari
Role of Servicing Activity Visualization in Quality Control Circle. 269-277 - Hiroaki Okawai, Mitsuru Takashima:
Physiological Detection of Satisfaction for Services by Body Motion Wave Revealing Unconscious Responses Reflecting Activities of Autonomic Nervous Systems. 279-286 - Masumi Okuda, Akira Yasuda, Shusaku Tsumoto:
The Effects of Waiting Time, Length of Stay, and Hospital Remodeling on the Structure of Patient Satisfaction. 287-297 - Kenju Akai
Service Satisfaction and Consciousness-Attitude Gap for Foreign Tourists Visiting Japan. 299-304
Theoretical Perspectives on Service
- Kanji Ueda, Takeshi Takenaka, Nariaki Nishino:
Service as Artifact: Reconsideration of Value Cocreation. 307-316 - Teruyasu Murakami:
Development of Conceptual Framework for Value Cocreation of Service Based on the Japanese Governmental Service Science Research Program. 317-327 - Tatsunori Hara, Tamio Arai, Aman Gupta:
An Interactive Model for the Synthesis of Service Functions Through Use Processes. 329-339 - Shusaku Tsumoto, Shoji Hirano, Toshihiko Kawamura:
Statistical Estimation of Software Quality in Hospital Information System. 341-350 - Ryoko Wada:
A Consideration of the Pricing Structure of Aesthetic Services: An Example of Consumer Decision Making with Ambiguous Information. 351-355
Social Problems in Service
- Yoshikazu Tomita, Kyoko Watanabe, Takashi Maeno:
Designing New Business Development Program Based on Systems Engineering Methodology with Participatory Systems Analysis in Small and Midsized Enterprise. 359-367 - Yoshiki Morishita, Fumika Murakami, Koji Kimita, Shigeru Hosono, Sayaka Izukura, Hiroshi Sakaki, Eriko Numata, Yoshiki Shimomura:
Qualitative Simulation for Early-Stage Service Design. 369-376 - Masahiro Araki, Ryo Kanamori, Lei Gong, Takayuki Morikawa:
Impacts of Seasonal Factors on Travel Behavior: Basic Analysis of GPS Trajectory Data for 8 Months. 377-384 - Qiqing (Christine) Ouyang, Jim Spohrer, Juan Caraballo, Dale Davis, Stephen Perelgut, Marcellus Mindel, Hisham El-Shishiny, Seshadri Subbanna:
Collaborative Innovation Centers (CICs): Toward Smart Service System Design. 385-391 - Sangjic Lee, Ryuichi Uda, Kenju Akai
Dispersed Energy Storage and Its Effect on Market Efficiency in Electricity Trading with Distributed Power Resources: An Experimental Economics Study. 393-400
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