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<dblpperson name="Rouying He" pid="206/2599" n="3">
<person key="homepages/206/2599" mdate="2017-09-26">
<author pid="206/2599">Rouying He</author>
</person>
<r><article key="journals/dke/XuH18" mdate="2025-01-19">
<author pid="73/1149-9">Jian Xu 0009</author>
<author pid="206/2599">Rouying He</author>
<title>Expert recommendation for trouble ticket routing.</title>
<pages>205-218</pages>
<year>2018</year>
<volume>116</volume>
<journal>Data Knowl. Eng.</journal>
<ee>https://doi.org/10.1016/j.datak.2018.06.004</ee>
<ee>https://www.wikidata.org/entity/Q129586175</ee>
<url>db/journals/dke/dke116.html#XuH18</url>
</article>
</r>
<r><article key="journals/fgcs/XuZZHL18" mdate="2020-02-19">
<author pid="73/1149-9">Jian Xu 0009</author>
<author pid="49/6156">Hang Zhang</author>
<author pid="134/4054">Wubai Zhou</author>
<author pid="206/2599">Rouying He</author>
<author pid="75/4601-1">Tao Li 0001</author>
<title>Signature based trouble ticket classification.</title>
<pages>41-58</pages>
<year>2018</year>
<volume>78</volume>
<journal>Future Gener. Comput. Syst.</journal>
<ee>https://doi.org/10.1016/j.future.2017.07.054</ee>
<url>db/journals/fgcs/fgcs78.html#XuZZHL18</url>
</article>
</r>
<r><article key="journals/tnsm/XuHZL18" mdate="2020-08-27">
<author orcid="0000-0003-4216-5500" pid="73/1149-9">Jian Xu 0009</author>
<author pid="206/2599">Rouying He</author>
<author pid="134/4054">Wubai Zhou</author>
<author orcid="0000-0001-9277-1539" pid="75/4601-1">Tao Li 0001</author>
<title>Trouble Ticket Routing Models and Their Applications.</title>
<pages>530-543</pages>
<year>2018</year>
<volume>15</volume>
<journal>IEEE Trans. Netw. Serv. Manag.</journal>
<number>2</number>
<ee>https://doi.org/10.1109/TNSM.2018.2790956</ee>
<url>db/journals/tnsm/tnsm15.html#XuHZL18</url>
</article>
</r>
<coauthors n="4" nc="1">
<co c="0"><na f="l/Li_0001:Tao" pid="75/4601-1">Tao Li 0001</na></co>
<co c="0"><na f="x/Xu_0009:Jian" pid="73/1149-9">Jian Xu 0009</na></co>
<co c="0"><na f="z/Zhang:Hang" pid="49/6156">Hang Zhang</na></co>
<co c="0"><na f="z/Zhou:Wubai" pid="134/4054">Wubai Zhou</na></co>
</coauthors>
</dblpperson>

