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"Queuing Time Decision Model with the Consideration on Call Center Customer ..."

Jun Gong, Manru Li (2014)

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DOI: 10.4304/JNW.9.9.2441-2447

access: closed

type: Journal Article

metadata version: 2020-09-15

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  - https://dblp.org/rec/journals/jnw/GongL14
Jun Gong, Manru Li:
Queuing Time Decision Model with the Consideration on Call Center Customer Abandonment Behavior. J. Networks 9(9): 2441-2447 (2014)

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