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ICSSI 2013: Kaohsiung, Taiwan
- Fifth International Conference on Service Science and Innovation, ICSSI 2013, 29-31 May, 2013, Kaohsiung, Taiwan. IEEE Computer Society 2013, ISBN 978-0-7695-4985-9
Customer Value and Service Innovation
- Noel Yee-Man Siu
, Tracy Jun-Feng Zhang, Candy Ka-Yan Ho
Cultural Consumption and Consumer Well-Being: Implications from the Self-Determination Theory. 1-4 - Fu-Shan Tseng, Ja-Shen Chen, Hua-Hung Weng:
Co-opetition and Service Innovation. 5-12 - Chi-Yu Chang, Chia-Han Yang:
Developing a Design Process for Cross-Media Productions in Cultural Services: A View of Value Migration. 13-20 - Ho-Yan Kwan
Investigating Customer Loyalty in Service Failure-Recovery Encounter: The Moderating Role of Customer Coproduction. 21-24 - Rich C. Lee:
The Strategic Emerging Industries' Development: A Service-Dominant Logic Perspective. 25-28
Experience Design
- Chen-Fu Yang, Yu-Chun Wang, Tung-Jung Sung:
Service Experience Image for Value Co-creation: The Creative Communities in Taipei City. 29-34 - Jui-Jan Chan, Tung-Long Lin, Stanley Huang, Tang Chun-Wen:
An Exploration on the Lifestyles and Kansei Needs of Shower Bar Users. 35-41 - Ke Tan, Xinhua Pan, Yuan Gao:
Interactive Experience Design of Medical Simulation Training. 42-45 - Chi-Chih Shen:
Discussion on TPM Implementation of Performance Measurement through Case Study in Taiwan. 46-49 - Chiung-Hui Chen:
Constructing Intelligent Design Platform for Co-design Novel Interior Design Service. 50-53
Product-Service System Design
- Yuan Lu, Ehsan Baha:
Engaged Scholarship for Designing Product Service System Innovation Opportunities in an Industrial Design Course. 54-58 - Yong Se Kim
A Systematic Design Framework for Product-Service Systems and Its Implementation. 59-66 - Fu-Ren Lin, Rung-Wei Po, Min-Chen Lin, Wen-Ya Lin, Benjamin Chang:
Modeling an Agent-Based Healthcare Service System: An Exploration of the Capitation Payment Scheme of Zhishan-CHG in Taiwan. 67-74 - Ding-Bang Luh, Chi-Hua Wu, Kuo-Shu Chen:
Wish-Led Service Innovation Process: An Example of Innovative Bus Service System. 75-78
Social Network and Online Services
- Yu-Wen Li, Ting-Peng Liang, Kwok-Kee Wei
How Can Personalized Online Services Affect Customer Loyalty: The Relationship Building Perspective. 79-85 - Sharlin Chen, Fei-Fei Cheng
The Influence of Online Atmosphere on Perceived Quality, Satisfaction and Purchase Intention. 86-90 - Yi-Ting Huang, Fei-Fei Cheng
The Effect of Online Sales Promotion Strategies on Consumers' Perceived Quality and Purchase Intention: A Moderating Effect of Brand Awareness. 91-95 - Kan-Min Lin:
The Negative Critical Incidents of Social Network Service: An Exploratory Study. 96-99
Affective Design
- Tzu-Yu Chen, Li-Hsun Peng
Zebra Effect in Fashion Design: Challenging Consumer Stereotype on Striped Clothing. 100-107 - Pei-Fen Wu, Mu-Jung Huang, Nai-Wen Chang:
The Learning Experience of Fine Art by Somatosensory Game Device. 108-114 - Chih-Hsing Chu
Evaluating Interactions between Appearance-Related Product Designs and Facial Characteristics. 115-118 - Tingyi S. Lin:
Attraction and Action: User Types for Blending Aesthetical and Functional Design. 119-122
Service Discovery, Reuse, and Composition
- Zaiwen Feng, Dickson K. W. Chiu
A Service Evolution Registry with Alert-Based Management. 123-130 - Wei Zhu, Jian Huang, Farokh B. Bastani, I-Ling Yen:
Multi-purpose Planning for Practical Web Service Composition Problems. 131-138 - Ching-Seh Wu, Ibrahim Khoury:
Web Service Composition: From UML to Optimization. 139-146 - Shang-Pin Ma
Efficient Service Discovery Using Similarity-Distance-Based Relaxation. 147-154
Interaction Design
- Pei-Chen Tsai, Yi-Shin Deng, Ming-Chuen Chuang:
Proposing a Values Exchange Model: A Service Design Tool for Interpretation of Values Patterns in a Wellness Context. 155-161 - Hao-Ping Lo, Pi-Lien Chiu, Ming-Chuan Chiu:
A Systematic Methodology for Service Innovation and Performance Measurement with a Home Service Case Study. 162-169 - Jorge Grenha Teixeira
Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service. 170-173 - Shu-Chun Ho, Bau-Yi Li:
Improve the Design of Human-Computer Interface in Digital Games. 174-177
Service Systems
- Hsin-Lu Chang
The Design of IT-Enabled Service Systems: Developing a Theory for Multi-agent Service Systems. 178-185 - Hsin-Ning Su, Ching-Wen Kang, Jia-Yun Lin, Yin-Hsuan Wu, Michael Lee, Pei-Chun Lee:
How to Innovate Intellectual Property Service by Prediction of Infringement Probability. 186-192 - Jia-Yun Lin, Hsin-Ning Su:
Dynamic Evolution of Technological Service System. 193-200 - Teh-Yuan Chang, Jia-Rong Li:
The Timing of Using Patent Information by University Scientists: A Lesson from the Biotechnology Sector in Taiwan. 201-207
Service Analysis and Engineering
- Aditya K. Ghose, Evan D. Morrison, Yingzhi Gou:
A Novel Use of Big Data Analytics for Service Innovation Harvesting. 208-214 - Ching-Seh Wu, Chi-Hsin Huang:
The Web Services Composition Testing Based on Extended Finite State Machine and UML Model. 215-222 - Gianmario Motta, Thiago Barroero, Daniele Sacco, Linlin You
Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress. 223-229 - Gianmario Motta, Linlin You
Cloud Computing: The Issue of Service Quality: An Overview of Cloud Service Level Management Architectures. 230-233
Poster Session
- Hsiao-Wei Chiu, M. Nathania, Yi-Ting Lin, Xu-Xun Huang:
Designing Services for Happy Times in a Movie Theater. 234-236 - Po-Yuan Chen, San-Yih Hwang, Chien-Hsiang Lee:
A Dynamic Service Composition Architecture in Supporting Reliable Web Service Selection. 237-238 - Tzu-Wei Fu, Tung-Ching Lin:
A Study of Motivation and Capability for Users in ISD Projects to Engage in Co-production Behavior. 239-240 - Yen-Chun Huang, Wei-Feng Tung:
Tagging Service System Design Using Voting Promotion Strategy. 241-242 - Yu-Wen Huang, Yan-Guang Jiang, Thuong Pham Thi, Fang-Ning Chang, Kuan-Liang Liu:
Students' Movie Service. 243-244 - Yu Wen Hung, Jack Shih-Chieh Hsu:
Understanding the Impacts of Information Quality, System Quality and Service Quality on Consumers' Satisfaction and Continuance Intention. 245-246 - Mei-Ting Jou, Yu-Pei Chen, Thai Dao, Ting-Jun Chen, Yi-Ling Chen:
Process for Redesigning Theaters' Service. 247-249 - Chih-Chin Liang:
Inventory Prediction in a Food-Processing-and-Distribution Company. 250-251 - Ting-Peng Liang, Yu-Wen Wang, Ping-Ju Wu:
A System for Service Blueprint Design. 252-253 - Shih-Yu Wang, Tzu-Wei Fu:
Exploring the Effective of Unexpectedness: An Extension of Expectation-Disconfirmation Theory. 254-255
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