Beyond the Waiting Room: Patient's Perspectives on the Conversational Nuances of Pre-Consultation Chatbots - Brenna Li; Ofek Gross; Noah Crampton; Mamta Kapoor; Saba Tauseef; Mohit Jain; Khai N. Truong; Alex Mariakakis (Proceedings of the CHI Conference on Human Factors in Computing Systems, CHI 2024, Honolulu, HI, USA, May 11-16, 2024, 2024)