Shu-Fong Chang Jen-Chi Chang Kuo-Hua Lin Bin Yu Yu-Cheng Lee Sang-Bing Tsai Jie Zhou Chao Wu Zi-Chun Yan Measuring the Service Quality of E-Commerce and Competitive Strategies. 96-115 2014 11 Int. J. Web Serv. Res. 3 https://doi.org/10.4018/ijwsr.2014070105 db/journals/jwsr/jwsr11.html#ChangCLYLTZWY14