LTU

“Software support engineer” at this fairly small company specializing in on-premise and SaaS distribution of an image recognition and similarity engine. They were based in Paris with an office in midtown Manhattan, where I worked from 2011–2013.

Though I was primarily involved with (pre- and post-sales) support, including for large enterprises, I maintained an ongoing secondary focus on building demos showcasing and augmenting the company's offerings. One involved pulling from a live firehose of tweets, running image recognition on them, and displaying the result in a (live) feed.

Jan. 2011 – Jun. 2013

LTU technologies, Inc., New York, NY

Software Support Engineer

• Built demos, tools, and visualizations (both targeted and exploratory), among them:
  • Brand monitoring demo, processing & presenting social media data in real time
  • Dynamic network graph visualizing image clusters and relationships by similarity
  • UI tools for image segmentation + manipulation
• As a member of the Sales & Support team:
  • provided technical and general support for prospective and existing customers
  • advised regarding the applicability of the company’s product and underlying
  • technology to a vast array of use cases
• Served in a QA role for various aspects of user experience, from reporting deep product bugs and sharing feedback on API design to editing marketing copy