One customer agent 
for sales and support

An AI customer agent is one AI agent that handles your customers' support and sales conversations from start to finish. Delight remembers who each customer is, understands what they need now, and chooses the next best action, so issues get resolved and more customers buy, book, and come back. It works across the whole journey, from the first question and purchase through post-purchase service, retention, and expansion.

Delight is different from an AI SDR because it works for your customer, not your sales team. AI SDRs prospect, copilots draft the follow-up, CRM agents update the record, and coaching tools score the rep. Delight talks with the shopper on your site, the guest partway through a booking, and the member in your app. It holds the buying conversation itself and carries it through to a confirmed order.

Yes, Delight handles customer service as well as sales. It resolves support requests across chat, email, and voice, and coordinates the ones that cross systems, teams, and outside partners until they are resolved. The same agent that answers a service question is the one that recognizes the sales opportunity inside it.

Delight works across chat, SMS, WhatsApp, email, and voice. Voice matters most when the customer reaches for the phone, like a missed call to a home services business, a booking change mid-trip, or a quote request that would otherwise reach voicemail. The agent picks up, handles it, and brings in a person when it should. It holds one thread across every channel, so a conversation that starts in chat can finish on the phone without the customer repeating themselves.

No, you don't need to rebuild your product data or systems first. The agent works with the catalogue, records, and customer history you already have. It connects to Salesforce, Zendesk, ServiceNow, Intercom, Freshworks, Sprinklr, and NICE CXone, and draws knowledge from Confluence, Notion, and Google Drive. Commerce, booking, and payment systems connect through their own APIs.

Delight is built for retail, travel and hospitality, software, home services, and field services. It fits anywhere a customer conversation affects whether someone buys, books, or comes back.