Unable to change App Tracking configuration

I have reached out to support and they simply tell me they are unable to help me, first redirecting me to generic Apple support, after following up they provided the explanation that they only handle administrative tasks and to post on the forums.

I am unable to change my App Tracking Transparency it provides no real error, though network traffic shows a 409 HTTP response from the backend API when trying to save. Here is a screenshot of the result when trying to save.

Does anyone have any suggestions on how to get this resolved? I've commented back to the reviewers and they simply provided help documentation. I have a technical issue and am unable to get anyone to help resolve this.

Answered by de1137 in 862209022

If anyone runs into this, in order to get the proper error use web browser debugging tools and look at the network traffic. Find the error code inside the negative response packet. Here's a screenshot, the reason I can't change it is because our live app still has an old info.plist, informed the reviewer we were updating that and finally got it approved and changed settings after publishing.

If anyone runs into this, in order to get the proper error use web browser debugging tools and look at the network traffic. Find the error code inside the negative response packet. Here's a screenshot, the reason I can't change it is because our live app still has an old info.plist, informed the reviewer we were updating that and finally got it approved and changed settings after publishing.

Unable to change App Tracking configuration
 
 
Q