Hi everyone,

Our Business Portfolio (ID: 1344605417387313) is facing a top-level WhatsApp platform restriction (BM_BANNED), which has caused all associated child accounts to be disabled.

Our primary problem right now is with Meta Support: Every time we submit an appeal or contact support, representatives keep redirecting us back and forth between different teams (WhatsApp Support, Account Quality, and Developer Support) without initiating an actual manual review. We are stuck in a continuous redirection loop.

Issue Details: - Business Portfolio ID: 1344605417387313 - Restriction: BM_BANNED / WhatsApp Platform Restricted - Current Status: Support tickets are being passed around without resolution.

Has anyone experienced a similar support loop with BM_BANNED? What is the correct escalation path, specific ticket type, or method to get a human specialist to manually review this portfolio?

Any advice or assistance from community members or Meta team members would be greatly appreciated.