EXPAND TERMS OF SERVICE

Last updated: September 14, 2026

These Terms of Service (these “Terms”) govern access to and use of the websites, dashboard, application programming interfaces, and related services (collectively, the “Services”) offered by ExpandAI, Inc., a [Delaware] corporation located at 1105 Tennessee St, San Francisco, CA 94107 (“Expand”, “we”, “us”, or “our”). By creating an account, accessing or using the Services, or clicking to accept these Terms, you (“you” or “Customer”) agree to be bound by these Terms and by our Privacy Policy. If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Services.

Enterprise agreements. If you or your organization have signed an Order Form, Master Services Agreement, or other written agreement with Expand covering the Services, that agreement governs your use of the Services it covers and prevails over these Terms in the event of a conflict.

1. THE SERVICES

1.1 What we provide. Expand provides a web and document data extraction API that retrieves publicly accessible web pages and supported files at your direction, renders and processes them (including with our proprietary Iris model), and delivers structured output, highlights, citations, and an archive of the captured page (each request that results in a delivered page or document, a “Capture”) for a limited retention period, as described in our documentation (the “Documentation”). A request that does not result in a delivered page or document is a “Failed Request” and is not charged.

1.2 Descriptive statements. Statements on our website, in our Documentation, or in our marketing materials about noise reduction, signal quality, token savings, processing speed, benchmark results, or comparative performance are descriptive only. They reflect our internal testing under specific conditions and are not warranties, service levels, or performance guarantees. Actual results vary with target websites, content, and your applications.

1.3 Changes to the Services. We may modify, update, or discontinue features of the Services at any time. We will use commercially reasonable efforts to give notice of material adverse changes, including deprecation of API versions, through the Documentation, the dashboard, or email. Features identified as beta, preview, or experimental are provided as-is, may be changed or withdrawn at any time, and may be subject to additional terms.

2. ELIGIBILITY AND ACCOUNTS

2.1 Eligibility. The Services are intended for business and professional use. You must be at least eighteen (18) years old and able to form a binding contract to use the Services, and you may not use the Services if you are barred from doing so under applicable law, including export control and sanctions laws.

2.2 Account information. You agree to provide accurate and complete registration and billing information and to keep it current. You are responsible for maintaining the confidentiality of your account credentials and API keys and for all activity that occurs under your account, whether by you, your personnel, or your applications, except to the extent caused by our breach of these Terms. Notify us promptly at [support@expand.ai] if you become aware of any unauthorized use of your account or credentials.

2.3 Organizations and users. If you create or join an organization account, the organization’s administrators may manage its users, credentials, and billing, and you are responsible for the acts and omissions of everyone who accesses the Services through your organization’s account.

3. ACCEPTABLE USE

3.1 Public web content only. The Services are designed and intended solely for accessing content that is publicly accessible without authentication. You may not use the Services to access, retrieve, capture, or process content that is behind a login, authentication wall, paywall, CAPTCHA or bot-mitigation measure, or other access control or technical restriction, or that is otherwise not intended to be publicly available, unless you have all rights, licenses, and permissions required for that access and we have agreed in writing to support that use.

3.2 Prohibited uses. You may not use the Services, or permit the Services to be used, to: (a) violate any applicable law, including computer misuse, anti-circumvention, privacy, data protection, consumer protection, export control, and intellectual property laws; (b) collect, aggregate, or infer sensitive personal information (such as health, financial, biometric, or precise geolocation data, government identifiers, or information about children), or build profiles of individuals for surveillance, stalking, harassment, discrimination, or eligibility decisions subject to the Fair Credit Reporting Act or similar laws; (c) send unsolicited communications or engage in other abusive conduct toward target websites or third parties; (d) generate request volumes against a target website that are designed to, or that you know are likely to, degrade or disrupt that website; (e) capture credentials, session tokens, cookies, or authenticated user data; (f) infringe or misappropriate the intellectual property or other rights of any person; or (g) transmit malicious code or harmful content. We may publish an acceptable use policy in the Documentation that provides further detail consistent with this Section 3; in the event of a conflict, this Section 3 controls.

3.3 Your responsibilities. You are solely responsible for: (a) your instructions and the URLs you direct the Services to access, and for determining that your use of the Services and the resulting Output (defined in Section 5.1) is lawful; (b) compliance with applicable law and, to the extent applicable to your use, with the terms of use, robots.txt directives, and comparable technical restrictions of target websites; (c) respecting the intellectual property, privacy, publicity, and other rights of third parties in content obtained from target websites, including determining whether any license, consent, or notice is required for your intended use; (d) your privacy and data protection obligations, including any required notices and consents in connection with personal information contained in Output; and (e) your use of and reliance on Output. We do not review target URLs or Output for accuracy, legality, or suitability, we do not control target websites, and we do not provide legal advice regarding the permissibility of accessing or using any particular content.

3.4 Restrictions on the Services. Except as expressly permitted by these Terms, you may not, and may not permit any third party to: (a) sell, resell, sublicense, or otherwise redistribute raw access to the Services or the API (as distinct from providing Output within your own products and services); (b) modify, create derivative works of, reverse engineer, decompile, or disassemble the Services, Iris, the API, or our dashboard, or attempt to derive the source code, models, model weights, or training data of any of them; (c) use the Services to develop a product or service that competes with the Services, or use Output for the purpose of building or training a web data extraction service that competes with the Services; (d) circumvent or attempt to circumvent metering, usage limits, credentials, or other technical restrictions of the Services; (e) interfere with or disrupt the integrity or performance of the Services or the systems of Expand or its suppliers; or (f) remove or obscure any proprietary notices in the Services or the Documentation.

3.5 Reporting abuse. Website operators and others who believe the Services are being used in violation of these Terms may contact us at [abuse@expand.ai]. We may investigate and take the actions described in Section 8.

4. FEES, CREDITS AND PAYMENT

4.1 Plans and pricing. The Services are offered on the plans and at the prices published on our website or otherwise agreed with you in writing, which may include a free tier, pay-as-you-go usage, prepaid credit packages, and enterprise plans under a signed Order Form. Except as stated in a signed Order Form, the prices, credit weights, and limits that apply to your use are those published at the time of your purchase or use.

4.2 Operation Credits. Use of the Services is metered in operation credits (“Credits”) in accordance with the credit schedule in the Documentation. A Credit is a consumption unit; it is not a token, a currency, or a unit of account balance. Some operations (such as document conversion, OCR, transcription, and highlights) consume more than one Credit. Failed Requests consume no Credits. Retries initiated by us do not result in duplicate charges; retries initiated by you that result in a Capture are metered as new Captures. Reading previously generated Output and downloading retained archive artifacts do not consume Credits, except as expressly stated in the credit schedule.

4.3 Prepaid and free Credits. Prepaid Credits are non-refundable except as required by law or expressly provided in these Terms, and expire [twelve (12) months after purchase] / [as stated at the time of purchase]. Free or promotional Credits may be limited, may expire, and may be revoked if we determine that they are being misused. Credits have no cash value and may not be transferred or resold.

4.4 Payment. Fees are charged through our third-party billing provider (currently Autumn, with payments processed by Stripe) to the payment method on file with your account. By providing a payment method, you authorize us and our billing provider to charge all fees you incur, including recurring subscription fees, usage-based fees, and, if you enable it, automatic recharges of your Credit balance. You are responsible for keeping your payment method current. If a charge fails or an invoice is not paid when due, we may suspend or limit your access to the Services until payment is received, and undisputed late amounts may bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by law.

4.5 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes associated with your purchases, other than taxes based on our net income.

4.6 Price changes. We may change our published prices, credit weights, and plan limits from time to time. Changes take effect prospectively when posted on our website or otherwise notified to you, and do not affect Credits you have already purchased for the remainder of their validity period or the rates in a signed Order Form during its term.

4.7 Billing disputes; refunds. If you believe an invoice or charge is incorrect, contact us at [support@expand.ai] within thirty (30) days of the charge and we will review it in good faith. Except as required by law or expressly stated in these Terms, all fees are non-refundable.

5. YOUR DATA, OUTPUT AND ARCHIVE

5.1 Ownership. As between you and Expand, you own the data, instructions, URLs, files, and other inputs you submit to the Services (“Customer Data”) and the content generated by the Services for your account from a Capture, including structured or markdown output, highlights, citations, and the content of your archive (“Output”), subject to (a) the rights of third parties in content obtained from target websites (“Third-Party Content”) and (b) our rights in the Services and in Usage Data (defined in Section 5.3). You may retain, reproduce, display, and embed Output and citation links in your own applications, including applications used by your customers. We grant no license to Third-Party Content; your rights to use it are governed by applicable law and any rights held by the applicable third parties.

5.2 License to Expand. You grant us a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and store Customer Data and Output solely as necessary to provide, secure, support, and maintain the Services, to prevent or address service, security, or technical problems and abuse, to comply with applicable law, and as you otherwise instruct.

5.3 Usage Data; no model training on your content. We collect and use technical, diagnostic, telemetry, performance, and usage information generated by your use of the Services, such as request volumes, response times, error rates, Credit consumption, feature usage, and target website availability (“Usage Data”), and we may create de-identified and aggregated data from Customer Data and Output that does not identify you or any natural person, in each case to operate, secure, support, analyze, and improve the Services and to develop benchmarks and statistics. We will not use your Customer Data or Output to train or fine-tune Iris or any other machine-learning model without your separate permission, which you may give through your account settings or in writing. This does not limit our processing of Customer Data and Output to deliver the Services.

5.4 Archive and retention. Each Capture creates an archive associated with a snapshot identifier. Captured images are available for download for ninety (90) days from capture. Other archive artifacts (such as Output, citation and evidence mappings, page representations, and network and structured page data) are retained for the periods stated in the Documentation [currently ninety (90) days from capture]. After the applicable retention period, we may delete or de-identify the archive content without further notice, and you are responsible for exporting anything you wish to keep before then. The Services are not a backup or archival service of record. We may retain Customer Data and Output in routine backups until overwritten, as required by law or legal process, and as reasonably necessary to investigate or resolve security incidents, abuse, or disputes.

5.5 Snapshot links. Links to snapshots of your Captures are designed to be shareable and may be accessible to anyone who has the link. You are responsible for controlling with whom you share them, and you may not use snapshot links to share content that you are required to keep confidential or that is subject to access restrictions. We may disable a snapshot link that we reasonably determine is being used in violation of these Terms or is the subject of a legal complaint.

5.6 Personal information. Our Privacy Policy describes how we handle personal information we collect about you and your users. Where we process personal information contained in Customer Data or Output on your behalf, we act as your service provider or processor, and our Data Processing Addendum, available [at expand.ai/dpa] / [on request], applies and is incorporated into these Terms. You acknowledge that Output may contain personal information that is incidentally present on publicly accessible websites and that you are responsible for your own compliance obligations with respect to it.

5.7 Security. We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data and Output, including encryption of data in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for securing your own systems, credentials, and users.

6. INTELLECTUAL PROPERTY

6.1 Our intellectual property. Expand and its licensors own and retain all right, title, and interest in and to the Services, Iris and all other models, the API, the dashboard, the Documentation, all software, algorithms, methods, and technology used to provide the Services, Usage Data, and all improvements and derivative works of any of the foregoing, including all intellectual property rights therein. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services and the Documentation for your business purposes during the term of these Terms. All rights not expressly granted are reserved.

6.2 Feedback. If you provide suggestions, ideas, or other feedback about the Services, we may use and exploit that feedback without restriction or obligation to you, provided that we will not identify you as the source of the feedback without your consent. Feedback does not include Customer Data or Output.

6.3 Third-Party Content and target websites. Third-Party Content is owned and controlled by third parties. The availability, structure, and content of target websites may change at any time, and target websites may block, rate-limit, or otherwise restrict automated access or assert legal rights, in each case outside our control. We are not responsible for Third-Party Content or for the unavailability of any target website, and we may decline to process particular URLs or websites that we reasonably determine present legal, security, or platform risk.

7. THIRD-PARTY SERVICES

7.1 Third-party services. The Services rely on third-party providers, including cloud hosting, model providers, and our billing provider, and may integrate with third-party tools that you choose to connect. Your use of any third-party service is governed by that provider’s terms and privacy policy, and we are not responsible for third-party services that we do not control.

8. SUSPENSION AND TERMINATION

8.1 Suspension and restriction by Expand. We may suspend, restrict, throttle, or block your access to all or part of the Services, or to particular target websites or categories of content, to the extent we reasonably determine that: (a) your use violates Section 3 or applicable law; (b) your use creates a security risk to the Services, Expand, our other customers, or any third party; (c) your use exposes us to a material risk of legal liability or third-party claims, including as a result of a complaint, demand, or legal process from a website operator or other third party; (d) your account is past due; or (e) suspension is required by law. We will use commercially reasonable efforts to notify you before or promptly after any suspension or restriction, to limit it to the affected use or content, and to restore access once the underlying issue is resolved.

8.2 Termination by you. You may stop using the Services and close your account at any time through the dashboard or by contacting us. Closing your account does not entitle you to a refund of prepaid fees or unused Credits, except as required by law.

8.3 Termination by Expand. We may terminate these Terms and your account (a) immediately upon notice if you materially breach these Terms, including Section 3 or Section 4, or if we are required to do so by law; or (b) for any other reason on at least thirty (30) days’ notice, in which case we will refund any prepaid, unused Credits.

8.4 Effect of termination. Upon termination, your right to use the Services ends and your API keys are deactivated. For thirty (30) days after termination, we will make your Output and archive content that remains within its retention period available for export through the dashboard, after which we may delete it. You may continue to use Output you have downloaded or exported, subject to Section 5.1. Sections 3, 4 (as to amounts accrued), 5, 6, 8.4, 9, 10, 11, 12, and 14 survive termination.

9. DISCLAIMERS

9.1 Disclaimer of warranties. THE SERVICES, OUTPUT, AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPAND AND ITS LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ANY PARTICULAR URL CAN OR WILL BE CAPTURED, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, LAWFUL TO USE, OR SUITABLE FOR ANY PURPOSE. WE DO NOT PROVIDE LEGAL ADVICE AND MAKE NO REPRESENTATION REGARDING THE LAWFULNESS OF ACCESSING OR USING ANY PARTICULAR THIRD-PARTY CONTENT.

10. LIMITATION OF LIABILITY

10.1 Exclusion of certain damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXPAND OR ITS AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Cap on liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF EXPAND AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO EXPAND FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100). THE LIMITATIONS IN THIS SECTION 10 DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD.

11. INDEMNIFICATION

11.1 Your indemnity. You will defend, indemnify, and hold harmless Expand and its affiliates and their respective officers, directors, employees, and agents from and against any claim, demand, suit, or proceeding brought by a third party (including any website operator or governmental authority), and any resulting damages, liabilities, costs, and expenses (including reasonable attorneys’ fees), to the extent arising out of or relating to (a) Customer Data, your instructions, or the URLs or websites you direct the Services to access; (b) your use of Output or Third-Party Content; (c) your breach of Section 3; or (d) your violation of applicable law or of the rights of a third party, in each case except to the extent the claim arises from our breach of these Terms or our gross negligence or willful misconduct. We will promptly notify you of any such claim and will reasonably cooperate in the defense at your expense. You may not settle a claim in a manner that imposes any obligation on us or admits fault on our behalf without our prior written consent.

12. GOVERNING LAW AND DISPUTES

12.1 Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of [California], without regard to its conflict of laws principles.

12.2 Informal resolution. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other party (in our case, at [legal@expand.ai]) and negotiating in good faith for at least thirty (30) days.

12.3 Venue. Any dispute that is not resolved informally shall be brought exclusively in the state or federal courts located in [San Francisco County, California], and the parties consent to the personal jurisdiction and venue of those courts, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. [Optional: replace with binding arbitration (JAMS or AAA) with a class action waiver; confirm business preference.]

12.4 Class action waiver. To the fullest extent permitted by law, each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

13. CHANGES TO THESE TERMS

13.1 Updates. We may update these Terms from time to time. If we make material changes, we will notify you by email to the address associated with your account or through the dashboard at least thirty (30) days before the changes take effect, except that changes required by law or that address new features may take effect immediately upon posting. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of them. If you do not agree to the updated Terms, you must stop using the Services and close your account.

14. GENERAL

14.1 Entire agreement; order of precedence. These Terms, together with our Privacy Policy, the Data Processing Addendum (where applicable), and any Order Form or other written agreement signed by both parties, constitute the entire agreement between you and Expand regarding the Services and supersede all prior agreements and communications regarding their subject matter. In the event of a conflict, a signed Order Form or written agreement prevails over these Terms.

14.2 Assignment. You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger, acquisition, or sale of all or substantially all of your assets that assumes your obligations. We may assign these Terms to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

14.3 Force majeure. Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of governmental authorities, power failures, telecommunications failures, or internet disruptions.

14.4 Export and sanctions. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory that is the subject of comprehensive U.S. sanctions, and that you are not a person on any U.S. government restricted-party list. You shall comply with all applicable export control and sanctions laws in connection with your use of the Services.

14.5 Copyright complaints. If you believe that content made available through the Services infringes your copyright, please send a notice containing the information required by the Digital Millennium Copyright Act to [abuse@expand.ai] [or to our designated agent: NAME / ADDRESS]. We may remove or disable access to the content in question and may terminate the accounts of repeat infringers.

14.6 Notices. We may provide notices to you by email to the address associated with your account or through the dashboard. Notices to Expand should be sent to [legal@expand.ai] or to our address above.

14.7 Severability; waiver; no third-party beneficiaries. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted by law. Our failure to enforce any provision is not a waiver of our right to do so later. There are no third-party beneficiaries of these Terms.

14.8 Independent contractors. The parties are independent contractors, and nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Nothing in these Terms restricts you from using other providers of similar services.

14.9 California residents. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

15. CONTACT US

15.1 Questions about these Terms may be sent to [legal@expand.ai] or to ExpandAI, Inc., 1105 Tennessee St, San Francisco, CA 94107.