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Ongoing catalog improvements affecting stats

UPDATED: The stream deletion feature is now live! App version: 2.1.0+ You can find it in: Settings โ†’ Manage streaming history Important details Over the past months, we've been fixing issues in our catalog (merging duplicates, splitting incorrect merges, etc.). However, your existing streams were not fully updated along with those fixes. Some streaming history issues are difficult to correct retroactively. The deletion (of all-time streaming history) + re-import flow is designed to fix the following issues with your streaming history: streams disappearing from tracks/albums drops in stream counts or listening minutes stats showing under the wrong tracks or albums duplicated or inflated streams caused by multiple import attempts or previous import-related issues How it works Delete all your streams via Settings โ†’ Manage streaming history After deletion is complete, request your data from Spotify / Apple Music and re-import it. Note: Apple Music re-import requires an active Apple Music subscription Your streams will go through our updated processing pipeline This should restore missing data and significantly reduce inconsistencies. Important notes "All streams" deletion removes everything: all imported and synced streams + imported files Deletion cannot be undone/reverted Deletion usually completes within minutes, but can take longer depending on your data Wait until deletion is fully complete before importing again (the page should show no streams, or ~50 new synced streams while waiting) If sync is enabled, new streams will continue to be tracked after deletion. Any gap in data should be minimal or none Thanks for your patience! Quick update from the team ๐Ÿ‘‹ Weโ€™re currently working on catalog improvements (the artists, tracks, and albums behind your stats), and some fixes have already started rolling out. Since streaming history is closely connected to the catalog, you might also see some new temporary quirks on top of the issues youโ€™ve already been reporting - like tracks disappearing from your top tracks or stream counts suddenly dropping. This is expected while we clean up duplicates and wrongly merged items, and improve overall catalog data. There are still more weeks of work ahead of us, and things may occasionally look a bit unstable while we continue making changes behind the scenes. This work is also laying the groundwork for future streaming history improvements. Once the catalog is in a better place, weโ€™ll be able to move forward with deeper history fixes - and weโ€™re planning to work towards giving you the option to delete your streaming history and re-import it when that stage is ready. Thanks for your patience while we work on making stats more stable and accurate ๐Ÿ™

stats.fm product 5 months ago

70

Announcement

Top Listeners Leaderboard is broken

Went to check some of the โ€˜recordsโ€™ that I have and saw that several of the Top Listener Leaderboards show โ€œCouldnโ€™t find any users with streams.โ€ Clicking the more button shows a template page load for a split second before the screen goes white. Clicking the grid button in the top right puts the template into an infinite loading cycle. Looking at the similar posts shows that this has been an issue for over 10 months.

Prove 3 days ago

1

Bug Reports ๐Ÿ›

error403

Hello Stats.fm Support, Iโ€™m experiencing a persistent 403 error when trying to open other usersโ€™ profiles in the iOS app. Here is what Iโ€™ve already tried: Reinstalled the app multiple times. Deleted my account and created a new one. Tested on both Wi-Fi and mobile data. My own profile opens normally, but every other profile returns a 403 Forbidden error. This issue has been happening consistently and none of the troubleshooting steps have fixed it. Could you please look into this and let me know if this is a known issue or if there is anything else I can do?

Greta 9 days ago

Bug Reports ๐Ÿ›