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Features

Open discussion about feature requests.

Ticket Categories and sub-Categories
Allowing for assets to have more than one assigned contact.
Adding Attachments to Tickets from the Agent Portal
Redesigned the database entry to be more organized
Allow to access both from LAN and from Internet (through a web reverse proxy)
Auto Escalation
First-time user feedback: UX and feature gaps
Feature request: Markdown support in the editor and document upload
Multiple Boards/Categories
File Associations When Uploading
Request for ability to automatically convert Quote -> Invoice -> Revenue
Apply Ticket Templates to already opened tickets.
Bulk add invoice items to invoices
Feature Request: Batch Invoicing from Unbilled Tickets
Email PDF as attachment
Credential history
Webhook Support
Mobile App
Ticket replies API
Avoid query-string credential leaks

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