# Latest **URL:** https://forums.nylas.com/latest.md [Latest](https://forums.nylas.com/latest.md) · [Categories](https://forums.nylas.com/categories.md) · [Tags](https://forums.nylas.com/tags.md) --- ## [Welcome to the Nylas Community! 👋](https://forums.nylas.com/t/welcome-to-the-nylas-community/5)
**Author:** [@system](https://forums.nylas.com/u/system)\ **Replies:** 0\ **Last updated:** [October 11, 2023, 7:16pm UTC](https://forums.nylas.com/t/welcome-to-the-nylas-community/5 "2023-10-11T19:16:52Z")
We are so glad you joined us. Nylas Community A place for Nylas users to learn about Nylas APIs, get help, attend events, and support others. Here are some things you can do to get started: :speaking\_head: Introduce… --- ## [Update Notetaker Meeting message](https://forums.nylas.com/t/update-notetaker-meeting-message/917)
**Author:** [@John1](https://forums.nylas.com/u/John1)\ **Replies:** 15\ **Last updated:** [September 22, 2026, 4:16pm UTC](https://forums.nylas.com/t/update-notetaker-meeting-message/917 "2026-09-22T16:16:27Z")
Hi! Is there anyway to update the content of the message the notetaker sends in the meeting? Is there anyway to update the timing of the message the notetaker sends in the meeting? Is there a way to customise the imag… --- ## [Profile photo for Note Taker?](https://forums.nylas.com/t/profile-photo-for-note-taker/1079)
**Author:** [@dbo](https://forums.nylas.com/u/dbo)\ **Replies:** 3\ **Last updated:** [September 21, 2026, 5:33pm UTC](https://forums.nylas.com/t/profile-photo-for-note-taker/1079 "2026-09-21T17:33:11Z")
Does Nylas support providing a branded profile photo / image when using the bot notetaker? Based on the API I suspect no but it’s a common feature so wanted to ask. --- ## [Missing Support Team Reach out](https://forums.nylas.com/t/missing-support-team-reach-out/1244)
**Author:** [@jw26](https://forums.nylas.com/u/jw26)\ **Replies:** 0\ **Last updated:** [September 17, 2026, 3:44am UTC](https://forums.nylas.com/t/missing-support-team-reach-out/1244 "2026-09-17T03:44:56Z")
I did not receive any reach out as per described from this topic which was closed before acknowledgement that the support is received \> Request to Delete Nylas Account Please support as I cannot move forward without Nyl… --- ## [Booking cancelled webhooks on events with notetakers](https://forums.nylas.com/t/booking-cancelled-webhooks-on-events-with-notetakers/1243)
**Author:** [@danielavelez](https://forums.nylas.com/u/danielavelez)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:55pm UTC](https://forums.nylas.com/t/booking-cancelled-webhooks-on-events-with-notetakers/1243 "2026-09-15T17:55:53Z")
Hi Nylas team, It seems like booking.cancelled webhooks are never emitted for Scheduler bookings that have a Notetaker attached. Bookings without a notetaker deliver in under 1 second. For the affected bookings, the das… --- ## [Request to Delete Nylas Account](https://forums.nylas.com/t/request-to-delete-nylas-account/1242)
**Author:** [@jw26](https://forums.nylas.com/u/jw26)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:55pm UTC](https://forums.nylas.com/t/request-to-delete-nylas-account/1242 "2026-09-15T17:55:08Z")
Hi there, Can you help me deleting my account details? I’ve created an account for test purpose to evaluate for my use case but nylas it’s not suitable, I would like to remove all data and my account. --- ## [Case sensitivity issues when syncing messages](https://forums.nylas.com/t/case-sensitivity-issues-when-syncing-messages/1241)
**Author:** [@aaron145165](https://forums.nylas.com/u/aaron145165)\ **Replies:** 1\ **Last updated:** [September 15, 2026, 5:49pm UTC](https://forums.nylas.com/t/case-sensitivity-issues-when-syncing-messages/1241 "2026-09-15T17:49:11Z")
Having an issue with syncing emails from a linked Google account. When trying to retrieve messages using the ‘any\_email’ filter, it seems as though casing matters. For example if the email is ‘Test.Test@email.com’ and w… --- ## [Getting access to the Outlook Categories](https://forums.nylas.com/t/getting-access-to-the-outlook-categories/795)
**Author:** [@rjtmehta](https://forums.nylas.com/u/rjtmehta)\ **Replies:** 4\ **Last updated:** [September 15, 2026, 4:06pm UTC](https://forums.nylas.com/t/getting-access-to-the-outlook-categories/795 "2026-09-15T16:06:53Z")
Hello, I want to use Nylas to read, edit and delete the categories on Outlook. From the documentation I understand that I cannot do it with the basic settings. MS Graph API documentation says that we need access to Ma… --- ## [Nylas Attachments](https://forums.nylas.com/t/nylas-attachments/1240)
**Author:** [@Journeyman](https://forums.nylas.com/u/Journeyman)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 11:36am UTC](https://forums.nylas.com/t/nylas-attachments/1240 "2026-08-31T11:36:39Z")
Custom IMAP attachment downloads consistently fail with 504 provider\_error Hello, We are developing an event/workflow-management application that uses the Nylas EU API. We are currently using the free Developer Sandbox… --- ## [Hosted OAuth token exchange returns invalid\_authentication in Sandbox](https://forums.nylas.com/t/hosted-oauth-token-exchange-returns-invalid-authentication-in-sandbox/1238)
**Author:** [@Giovanna](https://forums.nylas.com/u/Giovanna)\ **Replies:** 1\ **Last updated:** [August 24, 2026, 8:56am UTC](https://forums.nylas.com/t/hosted-oauth-token-exchange-returns-invalid-authentication-in-sandbox/1238 "2026-08-24T08:56:37Z")
Hello, I’m using a US Sandbox application with Hosted OAuth. The Google authorization step completes successfully and returns to my registered callback. However, the token exchange at POST /v3/connect/token consistentl… --- ## [Best practice for syncing email threads with the Nylas API without duplicates?](https://forums.nylas.com/t/best-practice-for-syncing-email-threads-with-the-nylas-api-without-duplicates/1232)
**Author:** [@ewhitfield\_dev](https://forums.nylas.com/u/ewhitfield_dev)\ **Replies:** 1\ **Last updated:** [August 18, 2026, 10:08am UTC](https://forums.nylas.com/t/best-practice-for-syncing-email-threads-with-the-nylas-api-without-duplicates/1232 "2026-08-18T10:08:57Z")
Hey everyone, I’m working on an email aggregation app and running into duplicate thread issues when syncing with the Nylas API. Specifically, I’m seeing the same email appearing multiple times in my local cache after co… --- ## [Here is what I am attempting to do - can Nylas help](https://forums.nylas.com/t/here-is-what-i-am-attempting-to-do-can-nylas-help/1234)
**Author:** [@unserrer](https://forums.nylas.com/u/unserrer)\ **Replies:** 1\ **Last updated:** [August 7, 2026, 11:31pm UTC](https://forums.nylas.com/t/here-is-what-i-am-attempting-to-do-can-nylas-help/1234 "2026-08-07T23:31:23Z")
Here is what I am attempting to do. Can Nylas help with this? I’m building a multi-tenant platform where each tenant has an admin who manages their own community. I’d like that admin to be able to create an event from … --- ## [SNS Notifications dissappeared from Aug 1 - Full Platform Tier](https://forums.nylas.com/t/sns-notifications-dissappeared-from-aug-1-full-platform-tier/1233)
**Author:** [@chrissclearglass](https://forums.nylas.com/u/chrissclearglass)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 2:51pm UTC](https://forums.nylas.com/t/sns-notifications-dissappeared-from-aug-1-full-platform-tier/1233 "2026-08-03T14:51:53Z")
From Aug, I don’t see my production SNS notification configs that i had setup. On full platform $15 plan. --- ## [Soumitra Dutta-How do I get started with the Nylas API?](https://forums.nylas.com/t/soumitra-dutta-how-do-i-get-started-with-the-nylas-api/1230)
**Author:** [@soumitradutta26](https://forums.nylas.com/u/soumitradutta26)\ **Replies:** 0\ **Last updated:** [July 27, 2026, 7:35am UTC](https://forums.nylas.com/t/soumitra-dutta-how-do-i-get-started-with-the-nylas-api/1230 "2026-07-27T07:35:52Z")
Hi Everyone, I am Soumitra Dutta an entrepreneur & photographer from Oxford. I’m just getting started with the Nylas API and would love to hear from those who have already worked with it. Regards Soumitra Dutta --- ## [How to resolve timeout errors for EU users on the US server](https://forums.nylas.com/t/how-to-resolve-timeout-errors-for-eu-users-on-the-us-server/1223)
**Author:** [@lsr2001](https://forums.nylas.com/u/lsr2001)\ **Replies:** 1\ **Last updated:** [July 23, 2026, 1:05pm UTC](https://forums.nylas.com/t/how-to-resolve-timeout-errors-for-eu-users-on-the-us-server/1223 "2026-07-23T13:05:54Z")
Hi Nylas Support Team, We are experiencing an issue with one of our users and would appreciate your guidance. The user is located in the Europe region but is connecting their calendar through the Nylas US server. Due t… --- ## [Why is Mail.ReadWrite required for sending emails via Microsoft Graph API?](https://forums.nylas.com/t/why-is-mail-readwrite-required-for-sending-emails-via-microsoft-graph-api/1058)
**Author:** [@dishant](https://forums.nylas.com/u/dishant)\ **Replies:** 3\ **Last updated:** [July 23, 2026, 12:54pm UTC](https://forums.nylas.com/t/why-is-mail-readwrite-required-for-sending-emails-via-microsoft-graph-api/1058 "2026-07-23T12:54:25Z")
Hi Nylas Team, I recently set up Microsoft email integration using the Nylas v3 API for sending emails only (no reading/syncing). Following the documentation, I configured my Azure AD app with the Mail.Send delegated pe… --- ## [Scheduler participants without grants](https://forums.nylas.com/t/scheduler-participants-without-grants/1218)
**Author:** [@joshuaAP](https://forums.nylas.com/u/joshuaAP)\ **Replies:** 1\ **Last updated:** [July 16, 2026, 7:14pm UTC](https://forums.nylas.com/t/scheduler-participants-without-grants/1218 "2026-07-16T19:14:49Z")
In the API documentation (Create Configuration - Configurations - API Reference | Docs) it states that all participants’ email addresses must be associated with a valid Nylas grant. However, with the scheduler editor, I… --- ## [Best approach for sending notifications when new community content is published?](https://forums.nylas.com/t/best-approach-for-sending-notifications-when-new-community-content-is-published/1216)
**Author:** [@kaileyketchum](https://forums.nylas.com/u/kaileyketchum)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 2:13pm UTC](https://forums.nylas.com/t/best-approach-for-sending-notifications-when-new-community-content-is-published/1216 "2026-07-06T14:13:01Z")
Hi everyone, I’m integrating Nylas into a web application and I’m looking for some advice on the overall notification workflow rather than a specific API issue. The application is a community website for download Geomet… --- ## [Maximum number of Applications reached for Organization - new account](https://forums.nylas.com/t/maximum-number-of-applications-reached-for-organization-new-account/1214)
**Author:** [@marcinjangrzybowski](https://forums.nylas.com/u/marcinjangrzybowski)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 1:00pm UTC](https://forums.nylas.com/t/maximum-number-of-applications-reached-for-organization-new-account/1214 "2026-07-06T13:00:30Z")
Hi, I signed up for a new Nylas account today and I’m trying to create my first application/sandbox. Every time I select a product and click “Create my sandbox,” I get: “Could not create sandbox — Maximum number of App… --- ## [Nylas Notetaker doesn't join in Zoom, bot never appears in the meeting or waiting room](https://forums.nylas.com/t/nylas-notetaker-doesnt-join-in-zoom-bot-never-appears-in-the-meeting-or-waiting-room/1213)
**Author:** [@ronscaleapp](https://forums.nylas.com/u/ronscaleapp)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 12:58pm UTC](https://forums.nylas.com/t/nylas-notetaker-doesnt-join-in-zoom-bot-never-appears-in-the-meeting-or-waiting-room/1213 "2026-07-06T12:58:36Z")
Problem The Zoom Notetaker bot never enters the meeting and never appears in the host’s participant list or waiting room. The notetaker state is stucked in connecting state Setup Nylas v3, US region. Client ID: f5c0c… --- ## [Issues Retrieving Email Aliases via Get Grant API](https://forums.nylas.com/t/issues-retrieving-email-aliases-via-get-grant-api/1211)
**Author:** [@muneeb](https://forums.nylas.com/u/muneeb)\ **Replies:** 1\ **Last updated:** [July 6, 2026, 12:57pm UTC](https://forums.nylas.com/t/issues-retrieving-email-aliases-via-get-grant-api/1211 "2026-07-06T12:57:51Z")
I’m using the Node.js SDK in my application and noticed that, according to the documentation, the Get Grant API requires the expose\_aliases=true query parameter to return the email\_aliases. However, I’m running into two… --- ## [Updating a grant with fewer scopes (remove access to shared mailboxes)](https://forums.nylas.com/t/updating-a-grant-with-fewer-scopes-remove-access-to-shared-mailboxes/1209)
**Author:** [@ChrisIkiru](https://forums.nylas.com/u/ChrisIkiru)\ **Replies:** 3\ **Last updated:** [July 6, 2026, 10:31am UTC](https://forums.nylas.com/t/updating-a-grant-with-fewer-scopes-remove-access-to-shared-mailboxes/1209 "2026-07-06T10:31:00Z")
I’m using the API calling PATCH grant/ with fewer scopes (specifically removing MS Mail.Read.Shared) in the body than the grant already has. I’m receiving a 200 response and the returned grant object has all of the origi… --- ## [Maximum number of Applications reached for Organization" on brand-new account](https://forums.nylas.com/t/maximum-number-of-applications-reached-for-organization-on-brand-new-account/1206)
**Author:** [@tools\_bink](https://forums.nylas.com/u/tools_bink)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 6:45pm UTC](https://forums.nylas.com/t/maximum-number-of-applications-reached-for-organization-on-brand-new-account/1206 "2026-07-01T18:45:59Z")
Hi, I signed up for a new Nylas account today and I’m trying to create my first application/sandbox. Every time I select a product and click “Create my sandbox,” I get: “Could not create sandbox — Maximum number of App… --- ## [Action Required: Your API Key for your Nylas application is Expiring Soon](https://forums.nylas.com/t/action-required-your-api-key-for-your-nylas-application-is-expiring-soon/1202)
**Author:** [@henry](https://forums.nylas.com/u/henry)\ **Replies:** 1\ **Last updated:** [June 30, 2026, 12:26pm UTC](https://forums.nylas.com/t/action-required-your-api-key-for-your-nylas-application-is-expiring-soon/1202 "2026-06-30T12:26:30Z")
Hi, We are receiving email notifications for expiring API keys that have been revoked. We are rotating the keys by “Key name”, i.e.: Rename active\_key API key to active\_key\_expired\_\ Create new active\_key API key … --- ## [Production incident: Nylas v3 API timeouts at ~90s across multiple grants on 2026-06-25](https://forums.nylas.com/t/production-incident-nylas-v3-api-timeouts-at-90s-across-multiple-grants-on-2026-06-25/1198)
**Author:** [@oatthemonk](https://forums.nylas.com/u/oatthemonk)\ **Replies:** 0\ **Last updated:** [June 25, 2026, 6:27pm UTC](https://forums.nylas.com/t/production-incident-nylas-v3-api-timeouts-at-90s-across-multiple-grants-on-2026-06-25/1198 "2026-06-25T18:27:15Z")
Hi Nylas team, We tried submitting this through the Nylas support form, but the form failed with an internal error, so posting here to get this routed. We are seeing a production incident today, 2026-06-25, with elevat… --- ## [There is an issue when trying to fill out the "Contact sales team" form.](https://forums.nylas.com/t/there-is-an-issue-when-trying-to-fill-out-the-contact-sales-team-form/1192)
**Author:** [@Checherin](https://forums.nylas.com/u/Checherin)\ **Replies:** 0\ **Last updated:** [June 17, 2026, 1:57pm UTC](https://forums.nylas.com/t/there-is-an-issue-when-trying-to-fill-out-the-contact-sales-team-form/1192 "2026-06-17T13:57:43Z")
The name and surname fields, as well as the region, are filled in without any problems, but when I try to enter my email, I get the error “Please use a valid, deliverable email address.” The email is working, and I recei… --- ## [Error: Maximum number of grants reached for Organization](https://forums.nylas.com/t/error-maximum-number-of-grants-reached-for-organization/1187)
**Author:** [@Chunyoo](https://forums.nylas.com/u/Chunyoo)\ **Replies:** 1\ **Last updated:** [June 4, 2026, 11:34pm UTC](https://forums.nylas.com/t/error-maximum-number-of-grants-reached-for-organization/1187 "2026-06-04T23:34:10Z")
I completed the gmail oauth flow in my application and when I exchanged the refresh token for a grant id Nylas returned this error: Maximum number of grants reached for Organization My Nylas application is currently us… --- ## [Failed To Save Provider - Hosted Auth](https://forums.nylas.com/t/failed-to-save-provider-hosted-auth/1183)
**Author:** [@JeanClaude](https://forums.nylas.com/u/JeanClaude)\ **Replies:** 1\ **Last updated:** [June 3, 2026, 12:08pm UTC](https://forums.nylas.com/t/failed-to-save-provider-hosted-auth/1183 "2026-06-03T12:08:33Z")
Im getting constant errors when trying save clerk provider as a hosted provider. --- ## [Notetaker is not joining the meetings](https://forums.nylas.com/t/notetaker-is-not-joining-the-meetings/1182)
**Author:** [@DoublePithre](https://forums.nylas.com/u/DoublePithre)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 10:37am UTC](https://forums.nylas.com/t/notetaker-is-not-joining-the-meetings/1182 "2026-05-25T10:37:39Z")
Anyone facing issues with Notetaker API, for me, it’s always failing to join the Teams meeting with status “Failed” and error message “Failed due to setup error” for the past week. --- ## [Displaying Threads as Trees](https://forums.nylas.com/t/displaying-threads-as-trees/1181)
**Author:** [@igillis](https://forums.nylas.com/u/igillis)\ **Replies:** 4\ **Last updated:** [May 22, 2026, 7:56pm UTC](https://forums.nylas.com/t/displaying-threads-as-trees/1181 "2026-05-22T19:56:28Z")
The docs call out, in a couple places, that email threads are trees, not lists. Using the Threads API | Docs Using the Threads API | Docs This makes sense. However, I can’t find any fields in the messages or threads A… [Next page](https://forums.nylas.com/latest.md?page=1)