also noting that this user doesn't appear in the search on the community pages

Thank you @Katbaloo @danbjoseph for the details, we're looking into the issue!

Hey @Katbaloo @danbjoseph,

It looks like the user is not in the database. Mapswipe python workers only add users after they submit their mapping_sessions to the database. Can we check if the user has completed this step?

If they have, could we also ask them which email they used to create their account? This will help us find out the user_id.

Looks like we have a second related report of this? I have asked @jc39963 to track down the username and emails for both users.

EMAIL:
Hi,

Thank you. I forgot to mention my situation:

• Android version 14
• One UI version 6.1

On Mon, Sep 9, 2024 at 4:44 AM B Brain wrote:
Dear Reader,

When i open the profile tab, in red appears :
"Failed to load stats. User matching query does not exist."

Every entry remains zero in this profile tab. Am i doing something wrong or is this an error you have to fix?

Kind regards,
Qbrain

Their usernames:
qbrain
thinker2020

Thanks, @jc39963, for sharing the usernames.

qbrain
The user is listed on both Firebase and the community dashboard, but their stats are missing on both platforms.

Community Dashboard Profile

thinker2020
This user does not exist on either Firebase or the community dashboard.

Email thinkerXXXX@xxxxxx.xxxx also doesn't exist on Firebase authentication list.

@jc39963

The usernames do not exist in MapSwipe. Can you please ask for their emails as well and if they signed in via OSM name or directly over MapSwipe?

Update on thinker2020.

The user's username is thinker and the user created the account using OSM

The issue seems to be due to missing mapping sessions
Data from Firebase:

  "osm:17137575": {
    "accessibility": false,
    "created": "2024-09-03T17:51:21.501Z",
    "displayName": "user_17137575",  <----- From screenshot
    "groupContributionCount": 0,
    "lastAppUse": "2024-09-10T18:02:02.058Z",
    "projectContributionCount": 0,
    "taskContributionCount": 0,
    "username": "thinker"
  }

Community dashboard: https://community.mapswipe.org/user/osm:17137575/