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Video Playback Failure on Older Devices #11689

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RaulGw4 opened this issue Aug 10, 2024 · 3 comments
Open
1 of 3 tasks

Video Playback Failure on Older Devices #11689

RaulGw4 opened this issue Aug 10, 2024 · 3 comments

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@RaulGw4
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RaulGw4 commented Aug 10, 2024

The bug

I installed the Immich app on an older Android phone (Samsung A40), and after viewing a few videos, it refuses to load. I tried to replicate the issue on other phones, but I couldn't; it only happens on this particular device. I assume it might be related to the phone's RAM or other hardware limitations.

The OS that Immich Server is running on

Truenas Scale

Version of Immich Server

v1.111.0

Version of Immich Mobile App

v1.111.0 build.152

Platform with the issue

  • Server
  • Web
  • Mobile

Your docker-compose.yml content

N/A

Your .env content

N/A

Reproduction steps

This issue can only be replicated on very slow phones with a low amount of RAM (4GB or less).

Steps to Reproduce:
1. Open an album containing videos stored in the server that are in 4K quality or higher.
2. Scroll through the videos, rotate the phone between vertical and horizontal orientations, and continue scrolling through the pictures for a bit.
3. After some time, you'll notice that the videos stop loading, as seen in the picture below.

Note: The videos were filmed with a Nothing Phone 2 at 4K 30fps using the original camera app. They were uploaded and are being viewed at the original quality.

Relevant log output

2024-08-10 21:54:48.089362 | SEVERE   | ImmichErrorLogger    | FlutterError - Catch all | Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Video player had error y2.r: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/avc, avc1.640033, -1, null, [3840, 2160, 28.851288], [-1, -1]), format_supported=YES, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription' |
#1      AsyncError.value (package:riverpod/src/common.dart:494:0)
#2      VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)
#3      _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
#4      StatefulElement.build (package:flutter/src/widgets/framework.dart:5599:0)
#5      ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
#6      HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7      ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5487:0)
#8      StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5650:0)
#9      Element.rebuild (package:flutter/src/widgets/framework.dart:5203:0)
#10     BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2905:0)
#11     WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1136:0)
#12     RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:443:0)
#13     SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1392:0)
#14     SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1313:0)
#15     SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1171:0)
#16     _invoke (dart:ui/hooks.dart:312:0)
#17     PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)
#18     _drawFrame (dart:ui/hooks.dart:283:0)

2024-08-10 21:54:27.044753 | SEVERE   | ImmichErrorLogger    | FlutterError - Catch all | Instance of 'FlutterErrorDetails'
Exception: PlatformException(VideoError, Video player had error y2.r: MediaCodecVideoRenderer error, index=0, format=Format(1, null, null, video/avc, avc1.640033, -1, null, [3840, 2160, 28.851288], [-1, -1]), format_supported=YES, null, null)
Library: widgets library
Context: Instance of 'ErrorDescription' |
#1      AsyncError.value (package:riverpod/src/common.dart:494:0)
#2      VideoViewerPage.build (package:immich_mobile/pages/common/video_viewer.page.dart:36:0)
#3      _ConsumerState.build (package:flutter_riverpod/src/consumer.dart:476:0)
#4      StatefulElement.build (package:flutter/src/widgets/framework.dart:5599:0)
#5      ConsumerStatefulElement.build (package:flutter_riverpod/src/consumer.dart:539:0)
#6      HookElement.build (package:flutter_hooks/src/framework.dart:438:0)
#7      ComponentElement.performRebuild (package:flutter/src/widgets/framework.dart:5487:0)
#8      StatefulElement.performRebuild (package:flutter/src/widgets/framework.dart:5650:0)
#9      Element.rebuild (package:flutter/src/widgets/framework.dart:5203:0)
#10     BuildOwner.buildScope (package:flutter/src/widgets/framework.dart:2905:0)
#11     WidgetsBinding.drawFrame (package:flutter/src/widgets/binding.dart:1136:0)
#12     RendererBinding._handlePersistentFrameCallback (package:flutter/src/rendering/binding.dart:443:0)
#13     SchedulerBinding._invokeFrameCallback (package:flutter/src/scheduler/binding.dart:1392:0)
#14     SchedulerBinding.handleDrawFrame (package:flutter/src/scheduler/binding.dart:1313:0)
#15     SchedulerBinding._handleDrawFrame (package:flutter/src/scheduler/binding.dart:1171:0)
#16     _invoke (dart:ui/hooks.dart:312:0)
#17     PlatformDispatcher._drawFrame (dart:ui/platform_dispatcher.dart:419:0)
#18     _drawFrame (dart:ui/hooks.dart:283:0)

Additional information

WhatsApp Image 2024-08-10 at 21 56 45
@DeltaTango69
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For me videos with Resolution higher or equal 4K are also not played. It comes a greyished picture. Ok- I have no transformation added - this is ok. but the problem is, that after this no video will bot more played, also smaller videos which worked before!

@phajduk
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phajduk commented Aug 28, 2024

I face the same behavior. Happy to help debug this @alextran1502 . I think this is related to https://www.reddit.com/r/immich/comments/1e31v52/screen_going_gray_when_playing_some_videos_in_app/

@phajduk phajduk mentioned this issue Aug 30, 2024
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@bbklopfer
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I am getting a similar/same issue on Android. I only noticed it recently.

I am using 1.115.0.

New videos, shot on iPhone but viewed on Android, result in a Flutter error and greyed-out screen. Old videos --- which worked before --- continue to work, even though there is no change in transcoding settings. I downloaded the transcoded videos on desktop and verified both are transcoded appropriately (h264 mp4, 720p, aac) --- but the new one just doesn't play through the Immich app on Android.

Videos play fine on Android via browser, and are fine on iOS and desktop browser too.

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4 participants
@bbklopfer @phajduk @DeltaTango69 @RaulGw4