Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com
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Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Welcome to The RISE Experience—where faith, leadership, personal and business transformation align for lasting impact. Hosted by Shannon Denniston, a former customer experience expert turned faith-driven entrepreneur, this podcast is for growth-minded leaders who are ready to step into their God-given purpose. Expect mindset shifts, faith-based leadership, and powerful strategies to help you rise into who God created you to be. 🎙️ Subscribe now and let’s RISE together!
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
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Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...
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Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
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Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!
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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
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Identity Architects is the podcast dedicated to spotlighting individuals who have pioneered the way that data and identity can improve the customer experience across media, gaming, financial services, healthcare and more! Visit https://www.infosum.com for more information on InfoSum.
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An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.
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Welcome to the Relentless Customer Leader Podcast – How Customer-Obsessed Leaders Win. This is a podcast that will ignite your passion for delivering experiences that leave your customers craving for more. In each episode, we'll dive into the minds of visionary leaders and trailblazing companies who have made customer experience their sacred mission. Prepare to be inspired as we unpack the game-changing strategies, unconventional thinking, and real-world stories of customer-centric transform ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis. Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to ...
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Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. Learn more about Hello Customer here: www.hellocustomer.com
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
41:37
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41:37In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty, operational clarity, and long-term business growth. In conversation with Lexden CX Head of Consulting, and CX Superheroes podcast host, Jacob explai…
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Becoming the Leader Your Small Business Needs
59:47
59:47
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59:47Stepping into the role of “leader” isn’t something most independent retailers plan for. It usually happens because the business grows, you hire someone, and suddenly the way you show up matters in a new way. In this conversation, Krista Williamson joins me again to talk about the parts of leadership we rarely discuss—why it feels uncomfortable, the…
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Episode 63 - Talking the power of AI and Humanity in building Customer Experiences with Antti Kangaslahti
43:45
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43:45In today's episode, we talk to Antti Kangaslahti. Antti is a customer experience expert with over a decade of experience in top London agencies across a breadth of industries, including FMCG, technology, finance, telecoms, aviation, and education. We chat about the role of expectations in customer experience, why signature human experiences still m…
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EP2: Why Creativity Is the Missing Link in Customer Experience
28:56
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28:56In today’s data-driven world, creativity is the true competitive differentiator and the cornerstone of next-level customer experiences. In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale sit down with Matt Broekhuizen, Head of Customer Engagement at VCCP, to explore how iconic brands like LEGO and Sainsbury’s blend tech, …
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Good Friction, Bad Friction: Why a Little Effort Makes Customers Care
25:03
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25:03Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the product—while the wrong kind just gets in the way. Quote of the Episode "Consumption…
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What if the next 90–180 days could lock in measurable customer loyalty? In this episode, we break down a practical, no-fluff playbook for building a retention strategy that customers actually value—whether you’re serving consumers or complex B2B accounts. We focus on intentional success and segmentation, identifying high-value customers and the sig…
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264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
23:19
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23:19Send us a text In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience programs that scale while still feeling human. With a career that began at just 18 years old, Ty walks us through her remarkable journey from her first c…
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Episode 3: When Customer Experience Delivers ROI
28:15
28:15
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28:15In this episode of CX Matters, host Bram De Vos brings together two leading voices in customer experience: Michel Stevens and Horst Remes. Michel brings the lens of leadership and culture, while Horst approaches CX through design, experimentation, and evidence. Together they explore the question that often sits unanswered in boardrooms: how do you …
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Finding the balance between AI, personal touch in banking
21:46
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21:46Banks are embracing AI for several different purposes. Some are using it for fraud detection, loan origination and handling basic customer interactions. While big banks have a great deal of resources for AI, community banks can also take advantage of AI tools; however, there's a danger here that banks will over-rely on AI, or not give bankers the a…
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#489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience
30:15
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30:15Send us a text As customer expectations shift and loyalty programs across industries evolve, Carnival Cruise Line is setting a new course for what engagement can look like at sea. Building on over 50 years of guest passion and brand recognition, the company is introducing an entirely new loyalty framework that mirrors the sophistication of leading …
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CRLIVE56 AWS re:Invent 2025: Driving Innovation in Automotive and Energy & Utilities with Rob Boetticher and Howard Gefen, AWS
55:04
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55:04Live from the iconic Venetian in Las Vegas, we’re rolling out an exclusive mini-series dedicated to AWS re:Invent 2025! Tune in as we sit down with AWS visionaries and take the pulse of the industry on everything shaping the future, Cloud innovation, GenAI, Agents, and the hottest trends making waves. And because what happens in Vegas doesn’t alway…
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CRLIVE55 AWS re:Invent 2025: re:Accelerating Europe with Tanuja Randery, AWS
34:31
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34:31Live from the iconic Venetian in Las Vegas, we’re rolling out an exclusive mini-series dedicated to AWS re:Invent 2025! Tune in as we sit down with AWS visionaries and take the pulse of the industry on everything shaping the future, Cloud innovation, GenAI, Agents, and the hottest trends making waves. And because what happens in Vegas doesn’t alway…
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EJ Kritz's on the Next Generation of Bank Branches
38:21
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38:21Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together design, technology, digital signage, and modern banking tools to create better in-person experiences. EJ also talks about why branches still matter today and how they are becoming community-focused spac…
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Empathy, context, and continuous improvement with Karen Lam (Table Service 207)
34:52
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34:52In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance of context, the growth of AI in the space, and building a culture of continuous improvement. Want to connect with Karen? Find her on LinkedIn: https://www.linkedin.com/in/k…
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The First Customer - Turning Chaos Into Testing Clarity with Co-Founder Joel Montvelisky
31:08
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31:08In this episode, I was lucky enough to interview Joel Montvelisky, co-founder and Chief Product Officer of PractiTest. Joel shares his unlikely journey from Costa Rica to the world of software testing. He talks about becoming a Cowboys fan in the 1970s, stumbling into QA because it paid slightly better than bartending, and eventually discovering th…
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Voice of the Agent: What 540 Agents Really Think About Life on the Frontline
42:09
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42:09In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today’s contact centers. Last year’s report was groundbreaking,…
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CRLIVE54 AWS re:Invent 2025: Making it real in Industries with Tim Murnin, AWS
31:15
31:15
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31:15Live from the iconic Venetian in Las Vegas, we’re rolling out an exclusive mini-series dedicated to AWS re:Invent 2025! Tune in as we sit down with AWS visionaries and take the pulse of the industry on everything shaping the future, Cloud innovation, GenAI, Agents, and the hottest trends making waves. And because what happens in Vegas doesn’t alway…
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CRLIVE53 AWS re:Invent 2025: Driving Cloud and AI success through collaboration with Chandra Pinapala, AWS
39:28
39:28
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39:28Live from the iconic Venetian in Las Vegas, we’re rolling out an exclusive mini-series dedicated to AWS re:Invent 2025! Tune in as we sit down with AWS visionaries and take the pulse of the industry on everything shaping the future, Cloud innovation, GenAI, Agents, and the hottest trends making waves. And because what happens in Vegas doesn’t alway…
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AWS re:Invent: Ruth Buscombe on How AWS Helps F1 Engineers Read a Million Data Points a Second
26:18
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26:18Did you know a single Formula 1 car produces 1.1 million data points every second from hundreds of sensors? That number alone sets the tone for this conversation with Ruth Buscombe, an F1 strategist, analyst, and F1TV presenter whose work sits at the meeting point of engineering precision and real time storytelling. We met at AWS re:Invent in Las V…
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Keith Teare on AI’s Real Future and the Death of the Web?
1:16:18
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1:16:18Keith Teare is back on gguttalks and discusses the impact of AI, particularly on venture capital, life, education, universal wealth, and the need for a balanced approach to automation and human involvement.. He emphasizes the importance of using AI as a tool for enhancing human creativity and critical thinking, while also addressing the challenges …
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How AI Loyalty Transforms Grocery And Retail
25:21
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25:21The most valuable loyalty program isn’t a points card—it’s a living system that knows each shopper, adapts in real time, and proves it can drive incremental spend. We sit down with Jeff Baskin, Chief Revenue Officer at Eagle Eye, to unpack how unified commerce and true one-to-one personalization are reshaping grocery, convenience, and hospitality. …
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The Future of Measuring CX: Beyond Surveys, Scores & Spreadsheets with Rob Markey (CX Pulse Check - December 2025)
34:12
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34:12The most dangerous number in customer experience isn’t low—it’s shiny. In this CX Pulse Check, we unpack why a single score can seduce teams into storytelling that investors love and customers don’t feel, and we make a case for the harder, more honest work of proving value creation by cohort, not by kudos. With Rob Markey of Bain & Company and Harv…
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#492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members
25:16
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25:16Send us a text Loyalty360 spoke with Mike Donini, Senior Buyer at Maritz, one of the largest full-service incentive and loyalty partners in North America. Maritz began in 1894 as a family-run wholesaler and manufacturer of fine jewelry and watches. During the Great Depression, Maritz pivoted its business to generate income, selling its merchandise …
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Today on Undercover Customer I’m talking with Michael Glazer. Michael runs one of the longest standing mystery shopping and merchandising firms in North America. He built it from scratch, one shop at a time, and now manages tens of thousands of visits across retail, banking, hospitality and automotive. Here’s why I wanted this conversation. We talk…
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From the archives: Leaders breaking the mold with Jessica Hartley
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42:18In this episode from the archives Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about …
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"Anytime you can do more than everybody else, you'll stand out." Notable Moments [01:20] Persistence pays off [03:34] Creative ways people get noticed [04:45] Why showing up still matters today [07:23] Networking as a strategy, not luck [13:59] How persistence shapes careers over time This episode explores the power of persistence and how small, co…
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#72: Concept to acquisition with Chris Tilkov, DocuSketch
19:45
19:45
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19:45Many entrepreneurs dream of scaling a niche product, achieving market dominance, and ultimately securing a successful exit—but few actually make it happen. How do you take an idea from concept to acquisition, and what key lessons can other business leaders, including marketers, take from that journey? Joining me today is Chris Tilkov, General Manag…
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3506: How Marriott International Builds Digital Fluency at Global Scale,
24:48
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24:48Have you ever wondered how a company with nearly a million associates across continents keeps everyone learning, aligned, and prepared for constant change? That question sat at the heart of my conversation with Victor Arguelles, the VP of Global Learning Design and Development at Marriott International. Victor began his career as a high-school educ…
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Claude Silver on Emotional Bravery & People-First Culture
32:46
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32:46Empathy is no longer a “soft skill”—it’s the competitive advantage every modern leader needs. In this powerful episode, Jason S. Bradshaw interviews Claude Silver, Chief Heart Officer at VaynerX, to uncover how emotional bravery, self-awareness, and people-first leadership transform team performance and workplace culture. Claude shares the pivotal …
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Redefining a beloved brand: What Zoom’s transformation teaches modern business leaders
39:34
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39:34Episode page: https://bit.ly/44hNGCc Episode description: In this episode of Insights Unlocked, Zoom CMO Kim Storin joins host Johann Wrede for a candid conversation about the realities of leading through transformation. Kim shares why change is harder than most leaders admit and how Zoom is evolving from a company known for meetings to a full mult…
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#269: School Needs a CX Makeover: Here is How with Leonard Sommer
32:18
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32:18Leonard Sommer argues schools are stuck in an industrial model and kill creativity. He shares proven examples and methods to redesign student experience. Learn why culture, not curriculum, matters and how businesses can partner with schools to prepare future workers and protect human creativity in the AI era. About Leonard Sommer Since 2014, Leonar…
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3505: When Home Improvement Meets Real-Time Intelligence
30:57
30:57
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30:57Have you ever wondered how an industry known for delays and uncertainty suddenly starts operating with the pace of a tech company? That thought stayed with me as I spoke with Eppie Vojt, the Chief Digital and AI Officer at West Shore Home. His team is bringing applied AI into home remodeling in a way that feels practical, grounded, and surprisingly…
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3504: Building Software for a Cross Platform World
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38:31What does it really mean to run a company that aims to be "good" before it ever thinks about becoming "great"? That was the question sitting with me as I sat down with Appfire's CEO, Matt Dircks. The conversation took us straight into the heart of modern leadership, purpose, and the realities of running a global SaaS business during a period of cha…
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Digital Campfires: An Interview with Sara Wilson, Founder and Principal, SW Projects
1:00:46
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1:00:46Suffering from social fatigue, people are increasingly turning to private spaces online where they are free to be more themselves. Community marketing expert Sara Wilson calls them "digital campfires" where brands are shut out of the conversation.By Stephen Shaw
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3503: The Next Security Challenge Created by AI Coding Tools
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31:45What happens when AI adoption surges inside companies faster than anyone can track, and the data that fuels those systems quietly slips out of sight? That question sat at the front of my mind as I spoke with Cyberhaven CEO Nishant Doshi, fresh from publishing one of the most detailed looks at real-world AI usage I have seen. This wasn't a report bu…
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3502: Preparing Teams for Change with AI Driven Upskilling
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25:51Why does it feel as though every headline about the future of work points to AI pushing entry-level roles off a cliff? That question stayed with me as I sat down with Robin Adda, a long-time learning and development leader, bestselling author, and one of the most balanced voices I have heard on skills, technology, and the workplace. Robin argues th…
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16 – Why leaders shouldn’t be the smartest person in the room
45:20
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45:20Your host Alex Shevelenko welcomes Kevin Lee, a digital marketing pioneer who has spent decades helping companies grow revenue through sharper execution rather than inflated budgets. Before Google existed, Kevin was already building the technology and tactics many teams still rely on today. He co-founded Didit, scaled it into one of New York’s lead…
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3501: How Aily Labs is Bringing AI Decision Intelligence To Fortune 500 Teams
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31:29Have you ever wondered what it looks like when an enterprise finally breaks free from spreadsheet-driven decision paralysis and lets AI take the wheel? That was the question at the back of my mind as I sat down with Bianca Anghelina, the founder of Aily Labs. In our conversation, Bianca explains how her career inside large global enterprises shaped…
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Season 3, Episode 10 - "Fat Man" (Alaska)
1:11:40
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1:11:40Festive Fans Unite! (send us a message) Working in Alaska in the 1980s was no place for the fainthearted. It demanded perseverance and fortitude. Work began before dawn. The tasks were repetitive, backbreaking, and physical. Bears wandered close enough that you could hear their breath in the dark, or if the boom on the ship knocked you overboard, t…
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CR116: Unlocking Cloud for critical missions with Danny Polaine, Thales
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47:45Accelerating cloud adoption to drive innovation across domains like space, identity, and naval systems presents unique challenges. Success depends on aligning organizational culture, governance, financial models, and regulatory frameworks to enable collaboration, scalability, and software-defined capabilities. This week, Dave, Esmee, and Rob speak …
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3500: Nullshot Reimagines How Teams Create With AI
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22:58Is AI quietly pushing us to work alone when creativity has always thrived on collaboration? I'm joined by Joseph "Coop" Cooper, co-founder of Nullshot, to unpack a different vision for how AI should support creators, builders, and teams. And before any Interstellar fans get too excited, this is not the cinematic space explorer navigating wormholes;…
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Casey Denby on Scaling Human Performance with AI
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48:53This discussion explores the perspectives of Casey Denby, VP of Strategic Accounts & Partnerships at Zenarate, on customer experience excellence and the strategic use of AI. Casey explains that Zenarate is a leading frontline simulation and coaching platform that automates role-play to improve training effectiveness, reduce turnover, and enhance th…
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What Kitchens Teach Us About CX: The Power of Mise en Place
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14:11In this Thanksgiving solo episode, Gary breaks down one of the most fundamental concepts in the culinary world — mise en place (“everything in its place”) — and shows how it offers a powerful operating principle for customer experience, client success, and leadership. Using stories from busy kitchens, real-world onboarding challenges, and decades o…
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How Stillness Rewires the Brain and Brings Us Back to Purpose.
17:40
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17:40Send me a text There comes a point when pushing harder stops helping. Sometimes the real breakthrough begins when I finally pause. Welcome to The Rise Experience Podcast, where faith and leadership meet growth from within. I’m Shannon Denniston, and I walk with leaders who want to rise with integrity, courage, and compassion. Every episode gives sp…
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Dr. Marcus Collins: A matter of perspective
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1:01:50In the latest episode of Identity Architects, InfoSum's SVP, Marketing & Communications, Ben Cicchetti, sat down with Dr. Marcus Collins, Professor of Marketing at the University of Michigan and author of For the Culture, to discuss why brands shouldn’t ‘tap into’ culture but contribute to it, creativity and culture in the era of AI, building trust…
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3499: The Cost of Caution Inside the UK AI Debate
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22:45Is the UK quietly slipping into the role of a cautious observer while other nations shape the future of AI with greater confidence and intent? In this episode of Tech Talks Daily, I sit down with Rav Hayer, Managing Director at ThoughtWorks and Head of BFSI, to explore why our approach to AI regulation may be slowing progress at a time when momentu…
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If Agents Shop For Us, Who Decides What To Trust
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30:10Fraud doesn’t just show up as a stolen card anymore—it arrives as coordinated global operations and as “friendly” misuse from customers who otherwise look perfect on paper. We sit down with Armen Najarian, CMO at Sift, to unpack how merchants can block the bad without breaking the checkout flow for everyone else. From account takeovers and identity…
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Lessons Learned From the Latest Storm Season
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12:12As storm season winds down, utilities are taking stock of what they’ve learned to prepare for what comes next. In this episode of Experience Better: The CX Podcast by KUBRA, guest host Cali Johnston revisits highlights from a recent KUBRA webinar exploring how utilities can enhance their storm-season communication strategies. Featuring Todd Clement…
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#177 - From Informing to Influencing with Shalin Pei & Natalie Golub of Coinbase
52:46
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52:46Ben is joined by Shalin Pei, Head of Design and Research and Natalie Golub, Head of UXR , both from Coinbase's Base product. Base is part of the crypto space, functioning as a network that offers secure and low cost ways to build decentralized apps, essentially helping create what they call the new internet. The conversation reveals how their small…
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