Refund policy

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. We also want you to be 100% happy with your purchase. If you are not satisfied with your jewelry for any reason, you may return it for a full refund (minus any shipping costs) within 30 days of receipt.

A credit will be issued for items returned after 30 days (minus shipping costs) and can be applied to a future purchase. Sale items and custom-made pieces are not eligible for return.

Please note merchandise purchased from an alternate authorized John Wind/Maximal Art retailer, including websites or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

For damaged/defective items not purchased online, please check the retailer’s return policy. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are satisfied with your purchase.

Our typical repair time is two to three weeks.