Josh Bersin Articles

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Are OpenAI and Anthropic Missing The Big Enterprise Opportunity?

As we prepare for these juggernauts to go public, I’m reminded of Yahoo, Excite, and AOL who dominated the first four years of the internet. Despite their lead, Google stole the market away. Could the same thing happen again?

The argument is not that these companies aren’t powerful, but rather that they’re so committed to ... Read more»

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Understanding The New Words of AI: Harness, Layer, Fabric, Surface, And More…

I’ve decided that the biggest challenge we have in AI is now keeping track of the new words being created. Words like harness, layer, mesh, vector, orchestrator, tools, surface, memory – they all mean very special things. And engineers and marketing people keep dreaming up new ones (spine? pattern? control plane? MCP? LangChain? headless? MCP? ... Read more»

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Laurent Aufils, Chief People Officer at Orange Business: AI Transformation Is a People Project

What if the biggest mistake companies make with AI transformation is treating it as a technology problem? Laurent Aufils, Chief People Officer at Orange Business, knows that it’s all about people.

In this episode, Kathi Enderes sits down with Laurent to explore how one of the world’s leading digital services companies transformed its entire ... Read more»

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New Research On Frontline and Cornerstone Goes Big Into AI

This week I’m in New York “Live!” and there are some exciting things happening: we launched our newest research on “The Five Types of Frontline Worker” which will help you dramatically improve that part of your business, and Cornerstone, the largest L&D tech provider, went BIG into AI.

Listen up for more details, and read ... Read more»

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How Do Some Employers Hire Frontline Workers 5X Faster With Higher Quality?

Frontline workforce hiring is important: these are the workers who deliver services, care for patients, and deliver the food or products that we rely on every day. Yet as we look at benchmarks for hiring and retention we see massive variations across companies. In fact the highest-performing companies hire 5-times quicker than others, and also ... Read more»

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Build vs. Buy. It’s So Easy To Build HR Software Now! Or Is It?

I just attended the Eightfold user conference where they introduced TalentForge, a toolset to build agents, and the CEO Ashutosh Garg told us their HR team could build their own HRMS.

Gloat is offering much of the same toolset, with integrations into Microsoft Teams, Copilot, Gemini and Claude – and you can import all your ... Read more»