ecosystem diagrams

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5y
cel360.com Is for Sale
Understanding the customer lifecycle in a digital world is particulary difficult because of the many touchpoints and the way customers do research and influence each other while making ever faster decisions - mostly beyond your control. We use the Customer Extension Lifecycle or CEL360 - a 360-degree customer view - to help our customers to get a grip on their customer's journeys and help them successfully execute a customer-centric growth strategy.
KLM Meet & ... Customer Journey - Robin Spierings
Designed for KLM as part of a new concept called Meet & ...This is an extension on the current Meet & Seat concept. Along the customer journey the concept can be more extensive.
furniturediy.site
Creative infographic: 29 influences on the online reputation of a brand: Facebook as a mouth blogs as a nose and Stiftung Warentest as a headgear.
RoundMap® Regenerative Business Framework: Empowering the Present, Building the Future. » RoundMap: Orchestrating a Flywheel of Shared Success
You think your customer service department owns the customer relationship. In reality, no one department “owns” the customer. Organizations need to reorganize around the idea that all employees share ownership of a series of customer moments. With each customer interaction, or moment, customers are forming an opinion about your brand, and companies need to capitalize on those moments to create satisfaction and further engagement.