Airline

First off, this is a train wreck in the world of Customer Service. The show is yet another BBC show that has made it across the pond. I have watched enough of it to know, that I will never fly Southwestern. During my younger years as a Customer Service jockey, I would have been fired or placed on suspension if I acted the way most of the Supervisors/Managers do on the show.

All in all the show points out just how stupid things are at the airport. What cracks me up the most is the fact that they actually have bars on the concourse, which gives the opportunity for an idiot to get drunk. The logic is like a gift shop that sells guns at the local prison. Sadly, there is always an idiot that will buy one.

So in a nutshell, drunks and rude CSRs make for funny show. If you enjoy bad service, and weird people in their 5 seconds of fame, then I would say watch it.

However, if you like the idea of the show. I would suggest watch the BBC version, which offers more of a story of the people who work there, and what actually happens there.

...that a job in customer service isn't worth it 🙄

Between the irate passengers who won't accept responsibility for missing their flight and the workers trying to accommodate them, it's almost enough to pull out your own hair.

disclaimers: 1. I've worked in "customer service" type jobs all my life.

What happens when a passenger is refused boarding because he's drunk? How do they let a passenger know that he smells bad? Why can't someone "carry-on" an ice chest full of fresh chicken. If you've ever pondered these questions.. then something might be wrong with you. But that's OK! Because most of the general public has something wrong with them. This show can prove it, because they caught it on tape.

By hanging around the Southwest Airlines terminals, the crew of "Airline" has produced hours of interesting footage. You'll be amused at the things people try to take with them when they fly. You'll be angry at how some people treat others. But you'll laugh you're hind-end off a lot of the time.

This series should be mandatory viewing for everyone who enters an airport.

This once was a fascinating and addictive show! Now, however, its become stupid and has gotten off the topic of "Airline" It seems now instead of 30 minutes of watching Airline related happenings we are forced to watch the passengers in their personal lives.

We see 2 ballroom dancers compete at their ballroom dancing competition. We see a lady who gave her son up for adoption and now is being reunited with him at her house somewhere in the deep south. We see flight attendants who fly to Nashvile to attend their company party and drink. (How boring is it to watch people you don't know- go to their company party?) We see one lady singer who will sing at a NBA basketball game so the camera follows her around till its her day to sing. How dull is that? They have strayed way off from what this show once was about. Its gotten dull. I record it and then fast forward thru about 12-15 minutes of scenes like this that are just non airline related and dull. I wish it was the show it used to be. It was addictive and fresh.

I fly fairly regularly for leisure but I have to thank SWA for allowing the dirty laundry of the airline business to be revealed. Now when I fly I'm much more able to relax and work with the customer service representatives and I think I'm treated more fairly as a result. I don't agree with every course of action the 'cast' took on problems and challenges, but I do have a much better understanding of the consequences. I've gained insight in what to pack (and more important, what not to), and resolved to avoid alcohol before and during any flight. Great show and I hope they produce more episodes as I would like to find out what some of my favorite 'cast members' are up to. It would also be nice to see what has transpired since Southwest revamped their "no pets" policy.