Airline

First off, this is a train wreck in the world of Customer Service. The show is yet another BBC show that has made it across the pond. I have watched enough of it to know, that I will never fly Southwestern. During my younger years as a Customer Service jockey, I would have been fired or placed on suspension if I acted the way most of the Supervisors/Managers do on the show.

All in all the show points out just how stupid things are at the airport. What cracks me up the most is the fact that they actually have bars on the concourse, which gives the opportunity for an idiot to get drunk. The logic is like a gift shop that sells guns at the local prison. Sadly, there is always an idiot that will buy one.

So in a nutshell, drunks and rude CSRs make for funny show. If you enjoy bad service, and weird people in their 5 seconds of fame, then I would say watch it.

However, if you like the idea of the show. I would suggest watch the BBC version, which offers more of a story of the people who work there, and what actually happens there.

If Southwest believes for a moment that people would want to flock to their airline as a result of this show, then I believe that they're screwy!

The employees are sometimes so callous, so cold and occasionally so unprofessional that I am continuously aghast at their behaviour. They all need to take classes in empathy and human psychology.

Naturally, one does not view the non-incidents, but if I were to fly their airline, which is not likely, I would make DAMN sure that I wouldn't lose a bag, or drink a drink, or go to the bathroom.

On the other hand, I am constantly astounded at how stupid some passengers are. And how they ALWAYS blame the airline for THEIR stupidity.

Listen, BUM, if you're out having a smoke, or drinking at the bar or taking a nap, and you miss the announcement for boarding, or you drink too much and aren't allowed to fly, don't be a moron and blame the gate agent. Remember that YOU'RE the moron. Take credit for your stupidity, and catch the next flight!

AIRLINE is like a train wreck: horrifying and impossible to look away.

...that a job in customer service isn't worth it 🙄

Between the irate passengers who won't accept responsibility for missing their flight and the workers trying to accommodate them, it's almost enough to pull out your own hair.

This is very similar to the UK tv show "Airport", and is actually made by the same production company and film crews. The main difference is that Airline concentrates on a single airline (that being Southwest), while Airport was about Heathrow Airport itself.

Airline is at various times: fascinating, boring, hilarious, etc. The vast majority of the time, it is well worth watching, if only for the seeming endless ignorance of so many of today's air passengers. People claiming racism because security won't let them bring more than one person to a gate to meet a friend on arrival, people loudly protesting when desk agents want to inspect a competition firearm, people getting completely belligerent drunk and then complaining when they're thrown off the plane. You really come to sympathize with the poor airline employees who deal with a seemingly endless stream of abuse and stupidity from all kinds of people.

Plenty of nice moments as well, and a great deal of light-hearted humor.

Caution: this show is ADDICTIVE!

I fly fairly regularly for leisure but I have to thank SWA for allowing the dirty laundry of the airline business to be revealed. Now when I fly I'm much more able to relax and work with the customer service representatives and I think I'm treated more fairly as a result. I don't agree with every course of action the 'cast' took on problems and challenges, but I do have a much better understanding of the consequences. I've gained insight in what to pack (and more important, what not to), and resolved to avoid alcohol before and during any flight. Great show and I hope they produce more episodes as I would like to find out what some of my favorite 'cast members' are up to. It would also be nice to see what has transpired since Southwest revamped their "no pets" policy.