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After listening to ugly comments by the owner of an Austin computer store with a location here in Fredericksburg, several of us purchased this book and read it. We know Jim Giesick and enjoy his warm smile and open sense of humor. He's brought promptness and honesty for computer people back to our area. This owner from Austin has repeatedly made appointments and not shown up, crashed computer systems and made us pay for both his error and for someone to return and repair it. Jim Giesick may have been the monster in this book at one time, but today he's a generous, funny, talented, and WELCOME citizen of Fredericksburg. Jim openly speaks of this incident and you can see the remorse in his eyes. He's served his time and is now giving his time to help others. We love him here.