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What is included with a club-access membership?

Which clubs do I have access to?

How and when are my monthly membership dues collected?

Where can I view my billing history?

How do I update my payment method?

When can my child start using the club?

Can I bring a guest to the club?

What is the ARORA program?

Who do I contact regarding questions about my corporate membership?

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How do I update my payment method?

How do I suspend my membership?

How do I reactivate my club access?

Can I gain access to additional clubs?

How do I upgrade to a Signature Membership?

How do I add or reactivate a member?

Who can I add to my membership?

How do I remove or inactivate a member on my membership?

Can I add my grandchild(ren) to my membership?

Can I freeze my membership for medical or military purposes?

How do I cancel my membership?

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How do I create an account?

I’m seeing an error message that a myLT account with my information was already created, but I don’t remember creating it and don’t know what it is.

I didn’t get my account activation email.

When I click the link in my account activation email, I get an error message that the link has expired.

I’ve forgotten my username.

I’ve forgotten my password.

When I try to log in, I get an “Account Suspended” error message.

I can’t create an account because I get an error message that my account information does not match.

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Where can I view class schedules?

How do I view class schedules for a different club?

Where can I find class descriptions?

If I look at another club’s schedule, can I still use the “Show Favorites” feature?

I take classes at multiple clubs and would like to see all types of a certain class at those clubs. Why can’t I choose multiple clubs in the filter instead of looking at each club one by one?

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Do I need to make a reservation to attend classes?

How do I make a reservation for class?

What if I need to make an adjustment to or cancel my reservation?

What happens once I make my reservation?

Can I attend class if I didn’t make a reservation?

Can I reserve a spot in class for someone else?

If I run late for class, can my friend save my spot?

What happens if I miss my reservation?

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What are the policies for using pools and Beach Club?

Do I need to be in the water with my children?

What is the 25:10 rule?

Is there a minimal age required to lap swim? Can an Aquatics Leader approve children to lap swim alone if they meet safety and swim level standards?

What flotation devices or toys are allowed in the pools?

Can I use a mermaid tail?

What is the proper swim attire?

What is the pool depth?

Can I do water walking or exercise in the pools outside of class times?

What is the pool depth?

Does my pool have a Hoyer lift/chair lift?

Does my pool have a zero-depth entry?

Does my pool have flags in the lap pool?

Does my pool have a diving board?

Can I bring a guest to the pools?

Why do we use chlorine?

Are water slides cleaned?

Are your pools heated year-round? Indoor and outdoor?

What is the whirlpool temperature?

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What is Family Swim? Are lifeguards on duty during this time?

Do I need to be in the water with my children?

What is the 25:10 rule?

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Are adult swim lessons offered?

Do I need to reserve lanes in advance?

Do you allow circle and split lanes?

Are flip turns allowed?

What are the pool temperatures?

Can I walk in the lap lanes?

Do you offer aqua aerobics?

Is Masters Swim included with my membership?

What are the qualifications to join a Masters swim program?

What is the schedule for Masters swim?

Is Masters swim indoor or outdoor?

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Do I need to be a member to enroll my child in swim lessons?

Is there a multiple child discount for swim lessons?

Can you do more than one swim lesson per week? Multiple lessons per week?

Can a non-member bring my children to their swim lessons?

Are the swim lessons indoor or outdoor?

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Does Life Time offer Swim Team?

What age can you sign up for swim team? Age ranges?

Where can I find pricing and schedules for swim team?

Is membership required to enroll in swim team?

How do I get my child assessed for swim team?

Are there starting blocks?

Are there backstroke flags?

Is there a multiple child discount for swim team?

Does swim team practice indoors or outdoors?

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What is the Beach Club?

How may I view the list of Beach Club's to which I have access with my membership?

Does my guest have access to the Beach Club?

How do I know if Beach Club is included in my membership?

How may I gain access to the Beach Club if I don’t currently have access?

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Does my infant and/or toddler need a Life Time membership?

What are the requirements for the Infant Room?

What are the requirements for toddlers in the Kids Academy?

How long can my infant and/or toddler be in the Kids Academy?

Does my infant need a reservation in the Kids Academy?

Does my toddler need a reservation in the Kids Academy?

Can I drop my child(ren) off at the Kids Academy without a reservation?

How do I make an infant reservation?

How do I make a reservation for a toddler class at the Kids Academy?

What happens if the toddler class or infant reservation spot I want is full?

What if I need to cancel my child's Kids Academy reservation?

What happens if I miss my infant reservation?

What does my infant need to bring for the Infant Room?

What activities and classes are available for my toddler while in the Kids Academy?

Where do I drop my child(ren) off for their reserved time?

What are the hours of the Kids Academy?

What is the ratio of team members to infants and toddlers?

What are the team member qualifications/background checks?

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Do my child(ren) need a Life Time membership?

What type of programming is available for kids?

What are the requirements for Kids Academy classes?

How long can my child(ren) be in the Kids Academy?

What type of classes are available for my child(ren) while in the Kids Academy?

Does my child(ren) need a reservation in the Kids Academy?

How do I make a reservation for a class at the Kids Academy?

What happens if the Kids Academy class I want is full?

What if I need to cancel my child's Kids Academy reservation?

What does my child need to bring to the Kids Academy?

Where do I drop my child(ren) off for their reserved time?

What are the hours of the Kids Academy?

What is the ratio of team members to children?

What are the team member qualifications/background checks?

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Do my child(ren) need a Life Time membership to enroll in Life Time Kids Camps?

What is the price per camp?

What is the camp cancellation policy?

What are the camp operating hours?

Is lunch provided during Kids Camp?

Can I modify camp days or electives?

Can I add additional camp days to my reservation(s)?

What is a typical day like at camp?

While at Life Time camps, can my child(ren) participate in swim lessons and/or swim team?

What are the camper to staff ratios?

What training do your Kids Camps counselors receive?

Is there a multi-child discount?

Can you request to have children placed in the same group for Kids Camp?

What payment options are available?

Where can I view the camp parent handbook?

Does Life Time offer camp field trips?

What is the drop-off/pick-up process like?

How will I receive communications from my camp?

What can and can't my child(ren) bring to camp?

What is the sick and wellness policy?

Is there somewhere else I can go for more camp information?

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Can non-members participate in the Parents Night Out?

How do I reserve a spot for my child(ren) for Parents Night Out?

What if Parents Night Out is full?

What if my child is on the waitlist?

What happens if my child is registered but can no longer attend?

What ages are eligible for Parents Night Out?

When should my child(ren) arrive for Parents Night Out?

Where do I drop my child off for Parents Night Out?

Does my child need to bring anything?

What is the ratio of team members to children?

What is the sick and wellness policy?

What are the team member qualifications/background checks?

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What mobile apps are available to me as a member?

How do I download the Life Time app?

Can I access the Life Time app free of charge?

How do I adjust app notifications?

Can I access the Life Time app from my laptop/desktop?

Can I access the app outside of the U.S.?

I don’t see my question listed, who can I contact for help?

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I heard a club is opening near me, where can I get more information?

How do I apply for a job with Life Time?

Do you have any guidelines on club etiquette or proper club conduct?